Customer reviews from https://www.asus.com
ASUS - ROG Strix G16 16” 240Hz QHD Gaming Laptop - Intel Core i9-14900HX - 32GB Memory - NVIDIA GeForce RTX 4070 - 1TB SSD - Eclipse Gray
Average customer rating
4
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for ASUS - ROG Strix G16 16” 240Hz QHD Gaming Laptop - Intel Core i9-14900HX - 32GB Memory - NVIDIA GeForce RTX 4070 - 1TB SSD - Eclipse Gray
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Keyboard has really bad input lag after one month of purchase. Apparently this happened alot with asus laptop. I would recommend do more research before buying to avoid this problem.
Response from https://www.asus.comBy CLM, April 9, 2025
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if are experiencing keyboard input lag. To resolve the issue, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2024/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Furthermore, while accessing online games or web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance, including the responsiveness of the keyboard.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if are experiencing keyboard input lag. To resolve the issue, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2024/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Furthermore, while accessing online games or web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance, including the responsiveness of the keyboard.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
