Customer reviews from https://www.asus.com
ASUS - TUF Gaming NVIDIA GeForce RTX 4090 Overclock OG Edition 24GB GDDR6X PCI Express 4.0 Graphics Card - Black
Average customer rating
4.2
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for ASUS - TUF Gaming NVIDIA GeForce RTX 4090 Overclock OG Edition 24GB GDDR6X PCI Express 4.0 Graphics Card - Black
Posted by: Anonymous
Verified Purchase:Yes
Not sure if it is the card not working or the motherboard but either way, until I can get this video card to even be recognized by my PC, it gets 1 star.
Response from https://www.asus.comBy CLM, December 4, 2024
Dear Valued Customer,
We do understand your disappointment with the product and the inconvenience this may have caused.
If the system will not boot up, it is not only a video card issue. To resolve the issue, please check if the motherboard and power supply unit meets the system requirements of the graphics card. If these meets requirements, please check if they are working properly, including the CPU and RAM. Additionally, please double-check if the video card and all hardware are installed correctly on the motherboard. Check the PC was properly connected to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal.
If you need further assistance with the video card, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused.
If the system will not boot up, it is not only a video card issue. To resolve the issue, please check if the motherboard and power supply unit meets the system requirements of the graphics card. If these meets requirements, please check if they are working properly, including the CPU and RAM. Additionally, please double-check if the video card and all hardware are installed correctly on the motherboard. Check the PC was properly connected to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal.
If you need further assistance with the video card, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Henry Arevalo
Frequency of use:Daily
Verified Purchase:Yes
Very bad. I used it for less than a month and it broke. I asked for help and they wanted to give me a used one. Their service is broken. Their product is fragile and the most expensive of the competition.
Response from https://www.asus.comBy CLM, January 9, 2025
Dear Henry Arevalo,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the video card stop working in less than a month of usage is a random problem. If your system is not booting up or no video when powering on is not always a video card problem. This can be related to any faulty hardware installed in your system. If you think the video card is faulty, we recommend you send the product in for service to determine if the video card is faulty so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. ASUS warranty covers hardware repair only, replacement is not provided. However, in the event the product is not repairable a refurbished unit will be provided as a replacement. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the video card stop working in less than a month of usage is a random problem. If your system is not booting up or no video when powering on is not always a video card problem. This can be related to any faulty hardware installed in your system. If you think the video card is faulty, we recommend you send the product in for service to determine if the video card is faulty so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. ASUS warranty covers hardware repair only, replacement is not provided. However, in the event the product is not repairable a refurbished unit will be provided as a replacement. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com