Customer reviews from traegergrills.com
Traeger Grills - Flatrock Flat Top Gas Grill - Black
Average customer rating
4.2
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
20
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
4
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Traeger Grills - Flatrock Flat Top Gas Grill - Black
Customer Rating
1
No natural gas option is a dealbreaker
on September 11, 2026
Posted by: Anonymous
from Henderson, NV
I’ve been a Traeger customer for years — 15+ pellet smokers over time, and I currently own two Flatrock griddles. The Flatrock cooks well enough, but refusing to offer a natural gas option (or even an official conversion kit) is ridiculous for a company that markets itself as premium outdoor cooking.
Every other gas grill company offers a natural gas option or official conversion kit. Traeger is the odd one out forcing Flatrock owners onto propane tanks only.
A huge number of homeowners have a natural gas stub on the patio. Forcing a loyal, high-volume customer onto endless 20 lb propane tank swaps in 2026 is a lazy product decision. Traeger’s own support page basically says propane-only forever — no certification, no kit, void the warranty if you try. That’s not “innovation,” that’s leaving money and customer goodwill on the table.
I expected better from a brand I’ve supported for decades. Add a proper NG-certified Flatrock or official conversion path. Until then, this is a hard pass for anyone with house gas, and I’m telling other Traeger owners the same.
Response from traegergrills.comBy Traeger Grills, Traeger, September 15, 2026
Hi Elton, we understand wanting the flexibility of a natural gas option, and we appreciate you letting us know. While natural gas is not currently an option we offer for this grill, we are always interested in hearing what our customers would like to see. We appreciate you taking the time to share your thoughts with us.
Traeger
Traeger
Written by a customer while visiting traegergrills.com
Customer Rating
5
Great Griddle
on August 10, 2026
Posted by: Toddgriddler
from Texas
Griddle has been an addition to our family now for two years. No cons, all pro's here. Easily cleaned and finished. The grease drip tray design is superior to the other griddles. Heats perfectly working. This is in a covered, screened porch and taken care of with basic supplies. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Grill Mechanic-poor wiring
on November 16, 2025
Posted by: Anonymous
from Pottsboro, TX
Wiring behind the control knobs keeps melting making the lights not work. Also they are not posting my previous review. I am shocked they don't have more issues as this was not engineered right. And they dont seem to care.
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, November 25, 2025
Hi Jason, thank you for taking the time to share your feedback on your Flatrock Flat Top Grill. I understand your concern about the wiring behind the control knobs and I appreciate you letting us know. Since this part was already replaced once and this is not something we see happening with other customers it may help to review the installation steps to ensure every connection is seated as intended. Correct placement of the wiring is essential for the lights to function as designed and even a small misalignment can affect performance. Our team can walk you through the process and confirm that everything is set up safely. For further assistance you can reach us at 1 800 TRAEGER.
TRAEGER
TRAEGER
Written by a customer while visiting traegergrills.com
Posted by: Rolling Gridddle
from Nebraska
Verified Purchase:Yes
Love it.. Will be ordering another one in a couple weeks
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Posted by: Ironadam
from Midway, UT
Verified Purchase:Yes
This flattop grill is amazing. I’ve had it for about a month and have cooked on it about a dozen times. It’s got the right size for making lots of food at once, and love the multiple zones for cooking different items
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Poor Quality
on July 26, 2025
Posted by: Andy Dokken
from Littleton, CO
I've had my Traeger grill for years without issue so I thought I'd jump into the griddle scene and get a Flatrock. I've had it for a little over a year and unfortunately the quality is quite lacking. Yes, the plastic in front of the griddle is cracking. Yes, the paint is cracking. What I didn't see coming was the actual griddle surface flaking off! Certainly don't want to have cast iron chips end up in my cook. I think you can find better griddles eslewhere.
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, July 28, 2025
Thanks for taking the time to share your feedback. We're sorry to hear about your experience with the Flatrock. If you haven’t already, we encourage you to reach out to us directly so our team can look into it. Contact us at +1-800-TRAEGER or visit https://support.traeger.com/hc/en-us.
Best regards,
Traeger
Best regards,
Traeger
Written by a customer while visiting traegergrills.com
Customer Rating
4
Problem with grill cover sticker
on July 23, 2025
Posted by: Anonymous
from Minneapolis, MN
Just bought the griddle. Nice finish; going to season it tonight. My complaint is the sticker on the cover is virtually impossible to get off. I had to use goof off and a scraper to remove it. It took better than 1/2 hour to remove. Need to figure another way to attach, or better yet, just leave it off.
I would recommend this to a friend!
Response from traegergrills.comBy Traeger Grills, Traeger, July 25, 2025
Thank you for sharing your experience, Scott. It sounds like the adhesive used on the sticker created a surprising start, and we appreciate you bringing it to our attention. In some cases, the heat and material of the cover can cause the adhesive to bond more than expected, making removal difficult. We’re always working to improve the small details that make a big difference, and your feedback is helpful. If you'd like to talk this through further, please give us a call or chat with us at 1-800-TRAEGER.
Written by a customer while visiting traegergrills.com
Customer Rating
4
Flat Rock is Perfect Addition to outdoor cooking
on July 11, 2025
Posted by: Sir Smokes A Lot
from Madisonville, Louisiana
Verified Purchase:Yes
This flat rock is great, holds temperature, and great cooking area to work on. Far better than the blackstone I had for years. Glad I bought it, always had a traeger grill and their products really are a step above.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com