Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
5
Everything you need in a small package.
on May 17, 2024
Posted by: Sharkbait
[This review was collected as part of a promotion.] I had been carrying around a brick of a phone for a couple of years and was tired of it. I decided to switch back to Android and get the S24. I absolutely love the size of this phone. The 120hz display is gorgeous, the battery lasts all day, and the AI features are amazing. Samsung really hit the mark with this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome its fast
on March 15, 2024
Posted by: LivingAGreatLife
[This review was collected as part of a promotion.] So I get on social media and I have a lot of apps for chatting and this phone is awesome its fast and never slows down it can keep up with me and most phone can't so I get frustrated but this I'm so happy with I can't believe this phone does everything you can think of just try it and I promise you will not be disappointed I give my word on that this phone is great and games wow I downloaded a 2gb game and it downloaded quick and never slows perfect for a gamer and also for work it has great apps to help you get everything done quicker and easier it an all around the best phone you could get for the price
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buggy disappointment
on February 15, 2024
Posted by: Lkv33
from Kansas City
Expertise:Intermediate
Half my apps don't work anymore, Outlook doesn't work on mobile, Android Auto disconnects randomly, text messages randomly disappear. I'm sure Samsung can blame the software developers but everything worked fine on my S20.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Hey Lkv33,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S24 VS Samsung S20
on February 5, 2024
Posted by: SamsungS24User
[This review was collected as part of a promotion.] I recently traded in my Samsung S20 for the new S24. Both phones work essentially the same:
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Posted by: Laina
Verified Purchase:Yes
Photos are amazing, use is easier, phone size is just right. Overall great phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Cellphone
on March 10, 2024
Posted by: JoePCGuy
Expertise:Expert
I am happy with the S24 128GB. The camera takes amazing photos and videos and the sound is very clear when making calls. I always read the reviews to help with my decision to purchase just about anything and sometimes the negative reviews may turn me away. I am glad that I went with my instinct to get this phone. My cellphone was 3 years old and I was in need for an upgrade. If I wasn't on a strict budget, I would have purchased the S24 Ultra.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on February 27, 2024
Posted by: Auntshay75
[This review was collected as part of a promotion.] I use the camera ALOT!! Images are crystal clear and I'm in love with all the editing features it has. Can't get enough of the slow-motion feature on videos!!!
The AI features are pretty cool, the translator is so convenient to have!
I've had large size phones for so long and thought I wasn't going to like the smaller size but, turns out I actually love it!!!
I haven't had my new Galaxy S24 for very long so I'm still learning new things daily but, as of right now...I LOVE IT & would absolutely recommend it to anyone!!!!
Thanks Samsung...you did it again!!! Great job on the new S24's.
P. S. My brother and sister both got the
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I had never traded
on June 5, 2024
Posted by: Junk phone
After using many different Samsung devices, I can say with certainty that this particular model is the worst one I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US