Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Posted by: Kathleen N
Verified Purchase:Yes
I love the orange color! The trade in process was super easy and I saved a lot ^^
This phone has some really cool features that I am getting used to and enjoy. Definitely recommend to anyone looking for a new phone! Not really budget friendly, but awesome phone!
Written by a customer while visiting Samsung US
Posted by: Lily
from Florida
Expertise:Expert
Verified Purchase:Yes
The process to purchase was easy, the phone is great.
Features
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Basic but important features missing from phone
on June 12, 2024
Posted by: MATBUYS
from Gig Harbor, WA
Expertise:Intermediate
My whole family got new 2024 Samsung phones, including the S and the Ultra. We've had these phones for six months, and FOR ALL 2024 SAMSUNG PHONES there is NO TALK-TO-TEXT FEATURE, and I also don't have to get notifications unless I go looking for them. NO LOCK SCREEN OR BADGE NOTIFICATIONS. I hate this!! I have been telling Samsung for six months with no fix. Because of this, I miss important and time-sensitive information. If I had known this, I would have gotten another phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Howdy Matbuys,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you control over various functions and native services of your Galaxy, so that you can now enjoy Galaxy's diverse features in an intuitive and convenient way. You can say, "Hi Bixby, text Matt dinner will be late tonight." Rest assured that Bixby will send your message to your recipient as intended. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. You can also choose how to sort your notifications. From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. Or choose which notifications are allowed on the Lock screen. From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel.
* Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can also change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: * Brief: Enable customization of your notifications. - Apps to show as brief: Choose apps to show as brief notifications. - Edge lighting style: Choose a style of edge lighting for notifications. - Color by keyword: Choose custom colors for notifications containing keywords that matter to you. - Show even while screen is off: Choose whether to show notifications even when the screen is turned off. For your convenience, I have included a link to your device manual below for your easy access. If you would like any further assistance or if you would like to share any additional feedback with us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
https://www.samsung.com/us/support/answer/ANS00076739/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you control over various functions and native services of your Galaxy, so that you can now enjoy Galaxy's diverse features in an intuitive and convenient way. You can say, "Hi Bixby, text Matt dinner will be late tonight." Rest assured that Bixby will send your message to your recipient as intended. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. You can also choose how to sort your notifications. From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. Or choose which notifications are allowed on the Lock screen. From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel.
* Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can also change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: * Brief: Enable customization of your notifications. - Apps to show as brief: Choose apps to show as brief notifications. - Edge lighting style: Choose a style of edge lighting for notifications. - Color by keyword: Choose custom colors for notifications containing keywords that matter to you. - Show even while screen is off: Choose whether to show notifications even when the screen is turned off. For your convenience, I have included a link to your device manual below for your easy access. If you would like any further assistance or if you would like to share any additional feedback with us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
https://www.samsung.com/us/support/answer/ANS00076739/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Bill B
from South Jersey
Expertise:Intermediate
Verified Purchase:Yes
Just beginning to use our S24's afterusing our S21's for over 3 years. All is going well with the new ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ridgerunnerswife
from Woodbury TN
Expertise:Expert
Verified Purchase:Yes
We only use Samsung products Always dependable. My Husband was due for an upgrade so his new headset could pair properly, and finding the deal on extra storage was even better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, lots of RAM!
on June 14, 2024
Posted by: Brainz641
Holy smokes, Batman! I've had 5 generations of the Samsung Galaxy phones and this is the best ever!
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy! I miss my old phone.
on June 20, 2024
Posted by: Phoenix
from Kawkawlin, mi
Expertise:Intermediate
I loved samsung phones for years, buy the S24 is more of love/hate relationship (more hate than love). It’s battery last longer than my old S10E, but it was 5 years old. My s24 is faster, though, it’s new. But that is it for me. I am not a camera junkie, I just want a high end phone to game, be productive and be hassle free. Hassle free, is where I am now, because of all the headaches. I am not happy and considering I bought it out right, makes me more angry. Randomly, my Bluetooth device disconnect, and don’t want to reconnect. Sometimes I have to remove it from the device, and reconnect it, just to get my accessories to work, until they don’t and the battle begins again. The apps don’t work right. My nova launcher crashes and constantly have to fight with it. It updated once and all my finical apps would only work on wifi. I had to redo my network settings, took hours to fix. It’s just my luck to be a supporter of a brand, and to see the stuff they put out, at high prices, I had to convince myself this was a good purchase, but it is not. Stick with a brand that is not samsung, one where you can use an sd card, one that will work, all the time. Oh and I am not resetting my phone, I will buy a new phone before I do that headache of restoring all my stuff, and ehen I do get a new phone it will not be a samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R Team, June 27, 2024
We appreciate your feedback, Pheonix. Our goal is to make sure our customers get the best out of their devices. We see that you are reaching out to us regarding your S24. There might be several reasons why your Bluetooth is disconnecting. It could be that the device has a low battery, was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. Another thing that could help with everything would be to ensure that your device is running under the current software update. Also, keep in mind that we do offer a 12-month manufacture defect warranty through our Samsung Care program. Please reach out to us at Samsung Support so that we can look into what would be the proper way to resolve this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Henry T
from CA
Expertise:Intermediate
Verified Purchase:Yes
I recently purchased the new Samsung Galaxy S24 128GB (Unlocked), and I am thoroughly impressed with its performance and features.
Performance
5
Written by a customer while visiting Samsung US