Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
5
Very happy
on May 2, 2024
Posted by: Teacher106
[This review was collected as part of a promotion.] So much happier with this cell phone! Easy to use and set up.
Recommend!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung cooked
on May 2, 2024
Posted by: OwnageCakes
[This review was collected as part of a promotion.] I like how Samsung took a step back and went back to the box/rectangle design, but at the same time, took a step forward with its simplicity. Not to mention the incredible specs being in a smaller phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S24 takes beautiful pictures.
on May 2, 2024
Posted by: Travelbug
[This review was collected as part of a promotion.] The pictures come out bright and clear. Perfect for catching those vacation memories.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Unique experiencie
on May 3, 2024
Posted by: Karibu
[This review was collected as part of a promotion.] I ve been using Samsung for 6 months now, and I ain't even thinking about switching. It gives me more security, I work out using the Samsung Health app, which helps my health and my mental state. It's given me a whole new perspective on AI. Thanks, team, for changing my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S24
on May 3, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My S24 is fast and fun to use. It is easy to understand and I love the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on May 3, 2024
Posted by: Patrik
[This review was collected as part of a promotion.] Well.. I knew Samsung S series means good quality, so, no disappointment at the moment... just the camera, i was expecting more, but I have to admit I'm in my way to learn how to use it better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is awesome
on May 3, 2024
Posted by: Juicej
[This review was collected as part of a promotion.] I love my new phone it is great video are super clear also very loud speaker playing games as well very good graphics and sound like your there in person.the phone itself is also very fast from texting to calling switching applications the camera is very good super clear and the way you can edit photos absolutely wonderful the phone is great at helping you understand where you are in the world with the galaxy AI features love them keep up the good work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too Controlling
on May 3, 2024
Posted by: AIHostage
[This review was collected as part of a promotion.] The device has some good features that I enjoy; however, there are far more negative aspects of this devices that would prevent me from ever purchasing another samsung device. The major problem I had with this device is its complexity. While the "AI" system attempts to walk me through things, often times it does things on its own and at speeds that prevent me from comprehending what was done and why. I feel I am constantly fighting the device to accomplish what I WANT to do based upon how I AM feeling, not how the AI decides to I should be feeling.
Positive features. The camera is top notch.
Value
2
Response from Samsung USBy Social Commerce, May 6, 2024
Hello there,
Thanks for taking the opportunity to share your experience with us regarding your recent purchase of your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. It is our sincerest hope that our customers feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. Signing in to the device with your Samsung account will automatically activate all the AI features. However, you are able to disable or only allow on-device processing for the AI features, if you choose to do so. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI). We understand that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features, and we offer device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Take a moment to review, "Galaxy AI features on Galaxy phones and tablets" if you would like to learn more about your new Galaxy AI features and their functionality. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support after reviewing the resources that have been provided. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the opportunity to share your experience with us regarding your recent purchase of your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. It is our sincerest hope that our customers feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. Signing in to the device with your Samsung account will automatically activate all the AI features. However, you are able to disable or only allow on-device processing for the AI features, if you choose to do so. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI). We understand that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features, and we offer device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Take a moment to review, "Galaxy AI features on Galaxy phones and tablets" if you would like to learn more about your new Galaxy AI features and their functionality. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support after reviewing the resources that have been provided. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US