Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
3
Not as good as my Note 20 Ultra 5G
on June 18, 2025
Posted by: GakaxyUserCJ
[This review was collected as part of a promotion.] While Galaxy AI is a nice added feature & upgrade to an already great platform (Galaxy) I am not ad happy with the performance of my S24 & wish I had instead purchased the S24 Ultra. I've had numerous issues with this model that I never experienced with my Note 20 Ultra 5G. I've filed numerous bug reports on issues ranging from phone losing settings after OS upgrades one on particular that's noteworthy is that every OS upgrade I'm forced to re-enter the contacts I allow through Do Not Disturb & there are others. I wish I had purchased the 24 Ultra instead and will upgrade to the Ultra model when this phone is paid off.
Value
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi GalaxyUserCJ, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We are happy to hear that you are enjoying the enhanced software capabilities, and finding uses for Galaxy AI. We appreciate you sharing your experiences with your frustrations as we do continue to make updates to the software and overall experience of our customers. We have provided a link to the Samsung Support Team for your convenience if you would ever like one on one assistance with your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Always above and beyond
on June 18, 2025
Posted by: Devilqueen
[This review was collected as part of a promotion.] I've always love samsung galaxy. My friends all have I phones. What I can say from sure is that samsung battery life is phenomenal, as well as the fast processing system. The new ai integrated system has helped me study for school and do hands free work on my phone while my hands may be occupied
Value
4
Response from Samsung USBy R&R Team, June 19, 2025
Hi Devilqueen, thank youf or your feedback on your Samsung Galaxy S24. We are thrilled to hear that you are so pleased with the enhanced processing speed, battery life, and features of Galaxy AI of your phone. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase
on June 18, 2025
Posted by: Gearhead
[This review was collected as part of a promotion.] Overall My Galaxy 24S has been great to me being My second purchase in the market. I love the ability to fully customize my device to my likely while at the same time also keeping things simple.
Anything that comes to mind from steaming quality and a great hands on gaming experience is what completely sold me too see this device has the compatibility to run high end titles that either a PC or Console can do still blows my mind still till this day.
Samsung you never disappoint. 5 stars all the way!.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does Everrrythang!!!
on June 18, 2025
Posted by: Ricric
[This review was collected as part of a promotion.] My s24 has blown my mind on numerous occasions on what I can do. I've yet to find what it cat do...
The galaxy AI is unbearable
The galaxy AI is unbearable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
lag and tap things
on June 19, 2025
Posted by: KeydoX77
[This review was collected as part of a promotion.] The product Galaxy S24 that I have it can lag when I click things? It'll not want to click the right things and alot of the time it will just randomly pop-up with stuff or it'll even put in different words that I am typing and know not the autocorrect, it literally types in something else. That I didn't even type. I have to make sure to carefully tap each and every letter not that I dont do that already. It will bring up something totally random and yeah, truthfully, it's nice in the way of taking pictures, and maybe that's about it, sometimes playing games even then it does things randomly that i'm not doing and yes Im also referring to the "Galaxy AI."
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
Value
2
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Keydo77, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided a link to an article to help you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance with the matters of your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Will never get anything but samsung phone again
on June 19, 2025
Posted by: Aimeemarie
[This review was collected as part of a promotion.] I use my phone for numerous reasons. I enjoy the sound and pictures quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tops all
on June 19, 2025
Posted by: knwnpe
[This review was collected as part of a promotion.] my galaxy 24 is the truth big screen great display it handles everything from gaming to multitasking with ease 8 use my free ai features to a tee i work at timberland so I have to use the live translation alot. vibrant camera amazing xharge and battery life plus I can charge my other devices on my phone lol im not here to be petty but we all know who need chargers everywhere they go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs improvement
on June 20, 2025
Posted by: Sri2000
[This review was collected as part of a promotion.] I've been using the S24 for a while now. It’s got a lot going for it, but also a few issues that hold it back from being a great all-rounder.
Performance-wise, the Snapdragon handles everything smoothly — gaming, multitasking, and daily use are great. The phone feels fast and efficient in the short term.
Performance-wise, the Snapdragon handles everything smoothly — gaming, multitasking, and daily use are great. The phone feels fast and efficient in the short term.
However, battery life is disappointing over time. It struggles to last a full day with even moderate use. Samsung could’ve improved battery capacity here. I’ve also noticed some heating during prolonged use, and in rare cases, the touchscreen becomes slightly unresponsive, with certain pixels lagging. Another letdown was the IP rating. My phone briefly fell into beach water (less than 5 seconds), and the charging port short-circuited. That’s unexpected for a device marketed as water-resistant.
On the brighter side, the camera is excellent — great color balance and detail. The weight and size feel just right, making it easy to handle. Speakers are loud and clear, enhancing the media experience.
I’ve faced network drops in prime locations, which might be an antenna or band issue. Overall, the S24 has strong performance and a great camera but battery, durability, and touch responsiveness could be better.
On the brighter side, the camera is excellent — great color balance and detail. The weight and size feel just right, making it easy to handle. Speakers are loud and clear, enhancing the media experience.
I’ve faced network drops in prime locations, which might be an antenna or band issue. Overall, the S24 has strong performance and a great camera but battery, durability, and touch responsiveness could be better.
Value
3
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Sri2000, we appreciate your feedback on your Samsung Galaxy S24. We understand how important your device is to you every day, and we would love to help you resolve the frustrations you mention with your device. We have provided links to articles to help you maximize the battery life, temperature, and responsiveness of your device. For the water resistance, the IP rating does refer to exposure to clean water, and if you were near a salt water, or even lake water your device may have been exposed to salt or other minerals and debris. We do recommend ensuring your device has been cleaned after exposure to liquid to avoid damage from additional materials. We have lastly, provided a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US