Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
4
Not what I expected!
on August 26, 2024
Posted by: Unluck
[This review was collected as part of a promotion.] I would rather have my S-8. The S24 has issues:
1. KEYPAD IS NOT LARGE
ENOUGH. I hit space bar and a
"period" pops up.
2. Alerts is on steroids.
3. Phone is heavy.
4. Speaker volume is almost
nonexistent. Hard to hear even
at maximum volume.
5. I expected a marginal increase
in speed loading videos. I see
no difference.
6. I don't use AI intentionally. I
know what I want don't want
any AI in or on my phone
making suggestions for me.
1. KEYPAD IS NOT LARGE
ENOUGH. I hit space bar and a
"period" pops up.
2. Alerts is on steroids.
3. Phone is heavy.
4. Speaker volume is almost
nonexistent. Hard to hear even
at maximum volume.
5. I expected a marginal increase
in speed loading videos. I see
no difference.
6. I don't use AI intentionally. I
know what I want don't want
any AI in or on my phone
making suggestions for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever owned.
on October 8, 2024
Posted by: Brandon
Expertise:Expert
I've been a galaxy user since the Note 1. Lo ed every device I've owned. Except this one. Worst phone I've ever had.
This phone drops calls. Has trouble sending and receiving messages half the time. It will display 5G, but doesn't open web pages most of the time. 30% of the time when I'm talking to someone they say I sound like a robot.
I know that it isn't the service provider. My wife has the same account, same plan, we could be right next to each other and she has no issues at all. Service is great. This is actually my 2nd device. The first was warrantied by the manufacturer after weeks of troubleshooting to no avail. It's a real bummer because I live galaxy phones, and this one seems like it could do a lot if only it would work right.
I'm stuck with this thing for the next 2 years. Should be a good time.. good thing I carry a company phone as well incase I need to use it.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, October 17, 2024
Thank you for reaching out to us, Brandon. We greatly appreciate your feedback as we work on improvements regarding the Galaxy S24, particularly related to service challenges and dropped calls. During peak times or in busy areas, network towers can become overloaded, which may slow down mobile data access. Please ensure that your account is in good standing and that the service is active with your carrier, as some may reduce data access speeds after reaching a certain limit. To enhance your experience, we recommend manually downloading updates by navigating to Settings and selecting Software Update or System Updates, tapping “Download and install” or “Check for software updates.” If an update is available, it will begin downloading; you may need to tap “Download Now” on some devices. Use your phone or tablet normally to see if things improve. If your phone is dropping calls occasionally, it may be related to signal strength, while frequent drops could indicate a damaged or improperly inserted SIM card or concerns related to physical or liquid damage. We suggest troubleshooting steps such as rebooting your phone, performing a software update, or doing a factory reset, please refer to the attached link for additional troubleshooting options. If you need further assistance, feel free to contact Samsung Support, and we will be happy to help. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001240/ (dropped calls)
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https://www.samsung.com/us/support/troubleshooting/TSG01001240/ (dropped calls)
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Written by a customer while visiting Samsung US
Customer Rating
1
Phone issues
on October 29, 2024
Posted by: Ktaylor
from Kentucky
Expertise:Intermediate
I bought this phone less than a month ago and I have e had nothing but problems with it
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 30, 2024
Hi Ktaylor! Thank you for your feedback on the Galaxy S24. Your input is vital as we continue to make improvements. The new and improved Armor Aluminum is lighter than stainless steel, providing enhanced protection for your S24 during your most adventurous moments. With an IP68 rating for dust and water resistance, you won't have to worry about spills or splashes. Both the Galaxy S24 and S24+ feature an intelligent, larger battery, giving you more time for watching and enjoying yourself. We'd like to learn more about your experience so that we can assist you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Atrocious from all perspectives regarding SOUND. F
on October 30, 2024
Posted by: Jv123
My old phones from 10 years ago have better sound, better mic, better headset capability, better internal recording, better recording quality, and they don't have any delay anywhere. This trash garbage phone is the most atrocious scam I've ever seen. WHY ARE YOU STILL USING THE TYPE C HEADPHONE JACK WHEN EVERYONE HATES IT AND IT DESTROYS THE PHONES FUNCTIONALITY. EVERYTHING IS DELAYED, MUFFLED AND LOW QUALITY. THE ADAPTERS DO NOT CHANGE THIS ENOUGH AND CAUSE DELAYS AND LOW QUALITY SOUND. BLUETOOTH MAKES MY EARS FEEL EXTREME PRESSURE LIKE SOME KIND OF TERRORIST WEAPON AND IT ALSO SOUNDS ATROCIOUS. WHAT IN THE WORLD IS GOING ON!? THIS IS NOT EXCUSABLE. BRING BACK THE JACK. MY PHONE FROM 10 YEARS AGO IS FAR SUPERIOR.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 31, 2024
Hi Jv123. We appreciate you taking the time to share your feedback on the Galaxy S24. Key features of the Galaxy S24 series include advanced AI capabilities such as Circle to Search, which allows users to identify objects on their screens and retrieve relevant information effortlessly. Live Translate facilitates real-time translation during phone calls, enhancing communication across language barriers. The devices also offer impressive camera technology, including a 50-megapixel sensor and Nightography capabilities, enabling users to capture high-quality images in various lighting conditions. We appreciate you taking the time to share your thoughts about the S24's audio jack and audio performance. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Heart broken
on November 1, 2024
Posted by: Saving Grace
from In
Expertise:Intermediate
I have had the s twenty for about three months now. And I am extremely disappointed. It has literally been the most disappointing phone I have ever owned. Especially for the cost, the only thing that has been impressive is the camera and the display, but only if you're watching 4K videos or movies. Aside from watching that, there's nothing impressive about it. The phone is extremely slow. It has just been a disappointment in every way.I had the s 8 for 2 years and then the s 9 for almost 5 years and i loved everything about them. The only reason that I upgraded was after years of abuse of hundreds of times of being dropped stepped on, left in the rain, dropped in water, lost in the snow, and then finally being ran over by a car on pavement.
And it still took 3 months after being ran over for the touch screen to stop reading my touch. ( still worked with a mouse) I figured it was tome to finely upgrade. So I figured as much as it broke my heart to have to get a new phone I figured I would get the best and newest version of basically the same phone I had suspecting that I would hopefully have it 4 to 5 years maybe longer. But I have been utterly disappointed.This phone doesn't even come close to comparing to s nine I used to have.
And it still took 3 months after being ran over for the touch screen to stop reading my touch. ( still worked with a mouse) I figured it was tome to finely upgrade. So I figured as much as it broke my heart to have to get a new phone I figured I would get the best and newest version of basically the same phone I had suspecting that I would hopefully have it 4 to 5 years maybe longer. But I have been utterly disappointed.This phone doesn't even come close to comparing to s nine I used to have.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 4, 2024
Thank you for sharing your honest feedback on the Galaxy S24! Your insights are invaluable as we strive to make continuous improvements. The Galaxy S24 offers more screen size, more battery life, and increased processing power. With a 6.2" FHD+ display on the S24 and a 6.7" QHD+ display on the S24+, you'll enjoy more screen real estate than ever before. Experience optimal color and contrast with the Vision Booster feature, even on bright days. Additionally, the latest Vapor Chamber in the S24 is larger and features an enhanced heat dissipation system, allowing you to maintain peak gaming performance. We noted your concern about the phone being slow. The Device Care feature on your Galaxy S24 offers a comprehensive overview of essential aspects of your device's performance, including battery health, storage capacity, and RAM usage. It enables users to monitor these critical components effectively. Additionally, the feature allows for automatic optimization of phones and tablets, enhancing their speed and overall performance. This functionality is designed to ensure that devices operate efficiently and maintain optimal performance levels. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device Care. Tap Optimize now, and then tap Done. Be sure to check out the link attached for additional options to help get your device performing faster. If this continues to be your experience, please be sure to reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
3
Finger print scanner garbage
on November 12, 2024
Posted by: John
from Virginia
Expertise:Intermediate
I've had this s24 ultra for a few days, it's basically the same as my note 9 except they had to change the figure print scanner. WHY ???? Why do things that work great and are in a great location have to be messed with ? The scanner under the camera was perfect and always worked. Now it's a stupid in screen scanner that doesn't work. It won't work with any type of screen protector. So I tried the facial recognition garbage. Now that's not at the right angle or there isn't enough light or what ever else. I'm get so tired of spending a crap ton of money on things that don't work. Thanks for screwing up a good feature
Features
1
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out, John. We appreciate your feedback as we strive to make continuous improvements. The S24 features a main display with a resolution of 2340 x 1080 (FHD+), utilizing Dynamic AMOLED 2X technology and a color depth of 16 million colors, along with a maximum refresh rate of 120 Hz. Your phone's fingerprint sensor is a secure and convenient way to unlock your device and protect your personal information. If you encounter challenges, make sure you're using a Samsung-certified screen protector, as uncertified ones can interfere with the sensor. Additionally, remove any phone cases that may obstruct the fingerprint sensor and ensure your fingers are moisturized; dry or chapped fingers may not be recognized, while overly wet fingers can cause issues as well. Regularly check the screen and fingerprint sensor for scratches or dirt that could hinder recognition, and be aware that temperature extremes can affect the sensor's performance. Following these tips can help improve the functionality of your fingerprint sensor. Also, be sure to check out the link attached for tips for Face recognition. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002519/
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Written by a customer while visiting Samsung US
Posted by: Teresa
Verified Purchase:Yes
Terrible phone, too small and it want work on my blue tooth. I think Samsung should had reimburse me on my other phone cause my other phone stop allowing some of my contact to call me and that's the reason I had to get another phone and I'm still paying on the A54 so I think I have been screwed over.
Response from Samsung USBy Social Commerce, December 4, 2024
Thanks for taking the time to share your experience with the Galaxy S24, Teresa. The Galaxy S24 showcases a thoughtfully designed rounded back that greatly enhances grip comfort, making it easier to hold for extended periods. This ergonomic feature is complemented by a unified design that boasts a sophisticated satin finish on both the back glass and the frame, giving the phone an elegant and modern look. In terms of durability, the phone is constructed with improved Armor Aluminum, which significantly increases its strength and hardness compared to previous models. This means you can expect better protection against everyday wear and tear. We'd love to gather some additional information regarding your experience trying to connect to Bluetooth. Please reach out to us at Samsung Support so that we can look into this for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Slow using
on February 11, 2025
Posted by: Loves1801
[This review was collected as part of a promotion.] The phone is slow once you have had it for a bit......
Value
1
Response from Samsung USBy R&R Team, February 13, 2025
Hi Love1801, thank you for your feedback on your Samsung Galaxy S24. We understand how frustrating it can be when your device changes the functionality over time, and is no longer meeting your expectations. We have provided a link to a troubleshooting guide to help you resolve this matter with the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US