Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,687 Reviews)
Open Ratings Snapshot
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product. 
(
149 out of 186
)
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Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
5 out of 5
5
Awesome
on December 10, 2024
Posted by: JGut
from MI
Expertise:Expert
Verified Purchase:Yes
Amazing phone small with a good technology I loved.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy
on December 11, 2024
Posted by: Stefan
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Happy to see the upgraded performance and continued ease of use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is my go to
on December 13, 2024
Posted by: D Far
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Always easy with samsung online. 5thbir 6th purchase and zero issues.
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ken
on December 15, 2024
Posted by: Anonymous
from Rome NY
Expertise:Expert
Verified Purchase:Yes
Love the new phone actually it was for my husband he loves it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on December 16, 2024
Posted by: Lil bit
Thank You, This is a great product and the phone works like a pro!
Response from Samsung USBy R&R Team, December 19, 2024
Hi Lil bit, thank you for your feedback on your Samsung Galaxy S24. We absolutely love hearing how pleased you are with your new phone for a range of new devices. We have provided links to help you further maximize your experience including the full device manual, and the Samsung Support Team. These experts can answer any questions you may have and offer one on one assistance to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pretty but Dies fast
on December 17, 2024
Posted by: Chelsea
Verified Purchase:Yes
Phone is so sleek and great. Fast response to touch, great camera, only thing I notices was that if dies almost as fast as my last one that was 4 years old. The battety does not last long at all and im wondering if somethings wrong with it.
Response from Samsung USBy R&R Team, December 18, 2024
Hi there Chelsea, we appreciate your feedback on your Samsung Galaxy S24. We are happy to hear you are so thoroughly enjoying all of the features and functionality of your new device. If you are not seeing an improvement to the battery life after a short period of time, we have provided links below to help you troubleshoot the battery of your device at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues and you would like assistance with a claim. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Finding out how to operate new phone
on December 19, 2024
Posted by: dealing with the new S24
from Idaho
Verified Purchase:Yes
Good product but learning how to operate new features becomes an issue. I tried to purchase Samsung Care + but the intricacies made it impossible. I also had to call to find out how to disable RCS. That takes a while and requires me to communicate with someone in a foreign country and the language difference becomes an issue.
Response from Samsung USBy R&R Team, December 20, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy S24. We completely understand how important your device is to you and that exploring all of the features and capabilities can cause frustration and a learning curve. We have provided links below to the full device manual and the Samsung Support Team. You can use these resources to help align your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Decent Phone.
on December 20, 2024
Posted by: Secret
Expertise:Intermediate
Verified Purchase:Yes
I thought the camera definition was going to be better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2024
Hi there Secret, thank you for your feedback on your Samsung Galaxy S24. We completely understand how important your phone is to you every day, and we are so happy to hear how pleased you are with the enhanced features. We would love nothing more than to help you capture the best possible photos and videos on your device. We have provided links to a few articles to help you if you are experiencing blurry or dark photos. We have also shared a link to the full device manual to help you with the different settings of your camera. Lastly, we have provided a link to the Samsung Support Team if you have any questions or you continue to experience this frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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