Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
3
Great phone so far
on November 5, 2024
Posted by: Mosnar
[This review was collected as part of a promotion.] Pictures aren't as good as my galaxy ultra 23. Reception as not as good as galaxy ultra 23. Might be the carrier not sure. Also Galaxy AI has live translation
Value
3
Response from Samsung USBy Social Commerce, November 5, 2024
We appreciate you reaching out to us, Mosnar. We see that you reached out to share your feedback about the Galaxy S24. Both the Galaxy S24 and S24+ feature a 12MP selfie camera and a triple rear camera system. This includes a 50MP wide-angle camera with 2x optical zoom, a 12MP ultra-wide camera, and a 10MP camera with 3x optical zoom. You can take dynamic close-ups using portrait mode with both the 2x and 3x zoom options. We recommend checking out the link attached for tips that will help take your pictures to a new level. Depending on your region and environment, your device may temporarily disconnect from your mobile network or experience a slow connection, which can be influenced by your subscribed plan, access region, and mobile network settings. First, check if you are subscribed to a 5G plan. If you have a 5G device but cannot connect to 5G, verify with your carrier that you are subscribed to a 5G plan and ensure there are no issues with your account. Additionally, confirm that you are in a region that supports 5G. Next, review your mobile network settings by navigating to Settings, tapping on Connections, and selecting Mobile Networks. If needed, you can contact your carrier for assistance with network access and account issues. Make sure to select your desired network mode by tapping Network mode. If problems persist, consider resetting your network settings, keeping in mind that this will remove all Bluetooth pairings and stored Wi-Fi networks. To reset, go to Settings, tap on General Management, and select Reset, then tap on Reset network settings. You will be prompted for your PIN or password if you have one set, before you tap Reset again. After resetting, test your mobile connection. If you continue to experience disruptions, please reach out to us at Samsung Support. Once again, we appreciate your candid feedback and hope to hear more from you in the future. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
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https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
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Written by a customer while visiting Samsung US
Posted by: D M M
from CA
Expertise:Intermediate
Verified Purchase:Yes
Phone is working great so far. I like the dual SIM capability as well as unlocked phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a old phone but it does have good thing still
on November 5, 2024
Posted by: Antonio2428
[This review was collected as part of a promotion.] I do like the new software AI I have not streamed any movies or anything like that. Bielectrical features as now it has a lot. I'm with the phone. Who is my samsung watch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from s22, really worth it!
on November 6, 2024
Posted by: Lockesmith21
[This review was collected as part of a promotion.] I switched from a s22 to s24, main things I noticed:
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't go wrong
on November 7, 2024
Posted by: Cruzito
[This review was collected as part of a promotion.] I've been an avid Samsung buyer for years now, and so far this phone does it all for me. I stream movies,shows, twitch with no issues. I game on the phone playing multiple different mobile games. I also utilize the camera when unable to use my Sony camera, and although there are differences it's only at zoom that it becomes noticeable. Overall really pleased with my device.
Value
5
Written by a customer while visiting Samsung US
Posted by: AR23
from LONG BEACH, CA
Expertise:Intermediate
Verified Purchase:Yes
I just got my phone and I noticed the touch screen doesn't work well. It freezes and doesn't react but once it does it exaggerates. These phones are getting worse with time.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 8, 2024
Thanks for reaching out to share your experience with the Galaxy S24. The Galaxy S24 features an enhanced Vapor Chamber that is larger than its predecessors, contributing to improved heat dissipation. This advancement is designed to maintain optimal performance, ensuring a seamless experience without overheating or lagging. We hate to see that you've experienced your S24 freezing. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. On your device, navigate to and open Settings. Swipe to and tap Software update or System updates. It will vary between models.Tap Download and install or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices. If this continues, please refer to the link attached for additional troubleshooting steps. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
smsng.us/Samsung-Support
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smsng.us/X-Messages
smsng.us/Samsung-Community
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https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 is a great phone
on November 8, 2024
Posted by: MissROzzy
[This review was collected as part of a promotion.] I switched to Galaxy and Gemini AI is so helpful and such an improvement compared to all the other phones I've had. I love that my phone loads fast and never crashes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!!
on November 8, 2024
Posted by: Mysamsung
[This review was collected as part of a promotion.] The switch is an efficient way of transferring information from an old phone to a new one.
Value
5
Written by a customer while visiting Samsung US