Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
4
With phone has a good camera
on March 3, 2025
Posted by: Johnnyrulezaye
[This review was collected as part of a promotion.] Overall great phone good service sometimes different but I would definitely like to upgrade to the + or ultra for sure
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Johnnyrulezaye, we appreciate you sharing your thoughts about your Samsung Galaxy S24. We are happy to hear that you are overall pleased with the features and functionality of your phone. We do our best to provide a range of devices to best align to the needs and wants of our customers. We have provided a link to the Samsung Support Team if any questions ever arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design, crisp display, great camera quality
on March 3, 2025
Posted by: Nicola
from TN
Expertise:Expert
Verified Purchase:Yes
I'm a loyal Samsung user and this phone did not disappoint. I had my previous device since 2019 and when I finally cracked the screen January of this year, I know I needed another Samsung phone. I wanted a sleek device with great camera quality and that's exactly what the s24 provides and more. I love the screen display and even feel of the phone itself. The front camera is awesome as well, I was pleasantly surprised. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy S24 isn't the quality I expected.
on March 4, 2025
Posted by: DrGreen
[This review was collected as part of a promotion.] This device has its pros and cons. I like all the new AI features, such as note assist, chat assist, and photo assist just to name a few. However it's not the samsung galaxy quality I've come to expect from the Galaxy models. I don't get some notifications, and it will freeze sometimes, and the biggest disappointment is there's no slot for a SD memory card.
Value
2
Response from Samsung USBy R&R Team, March 6, 2025
Hi there DrGreen, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are thrilled to hear how much you are enjoying the features of Galaxy AI. We would love to help you have the best possible experience with your device. We have provided links to a few guides below to assist you with the freezing and notifications of your device. We also recommend exploring our digital cloud based storage expansion options if you are finding the storage insufficient for your needs. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
I hate this phone samsung 22 is 100% better pictur
on March 28, 2025
Posted by: Ladybluegarcia
[This review was collected as part of a promotion.] Picture taking sucks i hate this phone never again 25 has same features as 21. 24 has less features
Value
1
Response from Samsung USBy R&R Team, March 28, 2025
Hey there Ladybluegarcia, we appreciate your feedback on your Samsung Galaxy S24. We know how important the camera of your device is to you every day to capture your moments for posterity. Without knowing the details of your experience, we have provided links to a few troubleshooting guides for your camera, and to the full device manual to help you with the camera settings and features. We have lastly, provided a link to the Samsung Support Team if this experience continues with your camera, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good basic phone
on April 29, 2024
Posted by: LizBet
[This review was collected as part of a promotion.] Possibly, I'm spoiled to higher level devices... that said I don't live this little phone.
The pros are: it's got all the good Samsung features. The resolution is good, and sound with earphones is great! It does all the things I need it to do.
The cons: The refresh rate is odd. It lags a bit & isn't as smooth as with the Plus series' or the Flip. The sound without earphones is very low. You have to turn the volume at least 50% to really hear.
There is a sound lag when moving from one video to another within various apps.
The pros are: it's got all the good Samsung features. The resolution is good, and sound with earphones is great! It does all the things I need it to do.
The cons: The refresh rate is odd. It lags a bit & isn't as smooth as with the Plus series' or the Flip. The sound without earphones is very low. You have to turn the volume at least 50% to really hear.
There is a sound lag when moving from one video to another within various apps.
All in all, it's decent. Does the job but isn't for a user who wants or needs certain technological perks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Insufficient equipment
on June 20, 2024
Posted by: Tony
It doesn't come with a charger? I mean really.......
Response from Samsung USBy R&R Team, June 20, 2024
We're pleased to hear from you today, Tony. We are always here to help. We want to make sure that your device comes with everything that we include in the box. The Galaxy S24 box includes your S24, (1) data cable, and (1) ejection pin. You can find this information is present on the device page under the "What's in The Box" section. If this is not correct, we would like you to contact us at Samsung support so that we can further assist you with this. -Kelvin smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Seems like a downgrade from my old S20
on August 12, 2024
Posted by: Upwrightchi
[This review was collected as part of a promotion.] Galaxy AI is not useful and doesn't replace searches, "ok Google", or other features that worked well in previous versions. I miss the sleek look and feel of the S20, with its curved screen, better photos with more saturated color, etc. This phone loses it's touch screen while I'm using it, sometimes completely, and I have to hard-boot to get it back. The S24 is o kay and useable, but really not very exciting. Certainly feels like a downgrade from my previous Galaxies.
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
We appreciate your candidness. We noticed you are reaching out to share your experience with the Galaxy S24. The Galaxy S24 and S24+ utilize AI in various apps and experiences. For instance, the camera employs AI Zoom to capture higher-quality zoom photos. Furthermore, AI can be used for editing images, such as Generative Edit, which can fill in backgrounds and manipulate, resize, or remove objects. Additionally, Live Translate enables communication in other languages over the phone. If you are still experiencing your phone not responding to touch, please check out the link attached for options to help troubleshoot. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (touchscreen)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (touchscreen)
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Written by a customer while visiting Samsung US
Customer Rating
5
Product has unlimited access features
on August 26, 2024
Posted by: Goldm247
[This review was collected as part of a promotion.] Galaxy s24 make me wanna try the Galaxy s24+ it works well with my hearing aid and connects with no problem
Value
5
Written by a customer while visiting Samsung US