Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
5
Great features
on February 7, 2024
Posted by: Not interested
Expertise:Intermediate
I'm changing directions seen by others! Now?? Ok yet?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Washed colors and Censored AI
on February 8, 2024
Posted by: Galaxy Bro
from Ft Lauderdale, FL
Expertise:Intermediate
The phone itself is great. operates as expected from someone who has bought Samsung for 15 years. However.....
My review of two stars is from the washed out display and censoring/child lock AI features. I'm having a hard time not thinking about sending it back and keeping my S23 Ultra. The screen display is much more pleasant. the blacks are black and the colors pop great for HDR content on the S23U. Samsung has released statements saying this is intended with the display. If that is true Samsung... you should fire whoever "intended" the extremely washed out display. I really hope you release a patch for the Vivid setting.
In addition I upgraded for the new AI features (Grammar and Formatting) . I use my phone for both personal and professional use. The AI features I found are very limiting in your speech. If you write anything that a sensitive child may not like, it will prompt "Cant check this text because it ((might)) contain inappropriate content".
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
I've tested many combinations across many subjects. it all comes back the same. Stop censoring the public, It shouldn't matter what's contained in the text.
From someone who has owned almost every galaxy device, this is the first time I feel disappointed. And to top it off Samsung wants to charge in 2025 for a censored AI device.....
Features
1
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, February 23, 2024
Hiya Galaxy Bro,
Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is excellent
on February 8, 2024
Posted by: Lovely
[This review was collected as part of a promotion.] I use my mobile for browsing and watching videos.video clarity is good. Sound is superb.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Epic battery
on February 14, 2024
Posted by: RR24
Excited about Ai, epic battery, new colors and camera
Written by a customer while visiting Samsung US
Customer Rating
5
Just WOW!!!
on February 24, 2024
Posted by: ShishiwithLove
[This review was collected as part of a promotion.] I am just in love with this phone and so far it has some awesome new features. When you need to remove objects from a shot, the generative fill feature in photo editing AI is extremely fascinating and useful. I use my phone for work-related tasks, messaging, and streaming. Additionally, it features a smooth and comfortable grip with an amazing night shots feature. With that and many more you can find when exploring and discovering what this phone offers, you will just love it. I would recommend it to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excited to upgrade it's my first time
on February 1, 2024
Posted by: Deenice
GalaxyS24 of course I did!! ... birthday to myself surprise.
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome look
on February 7, 2024
Posted by: Ulisamsung
[This review was collected as part of a promotion.] Awsome device look and now days samsung UI looks much better. Nice phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A real good device
on May 5, 2024
Posted by: Eric7903
[This review was collected as part of a promotion.] I really enjoy the features and on this device, and also the Al features which I use every day. The cameras are pretty good as well. Samsung did a good job on this device.
Value
5
Written by a customer while visiting Samsung US