Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
5
Best features, sound,and pictures
on August 2, 2024
Posted by: Trollqueen43
[This review was collected as part of a promotion.] The GalaxyS24 is one of the best device I have had with Samsung. It has awesome features, the sound is amazing anthe pictures are wonderful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kilcranp
from Tucson, AZ
Expertise:Expert
Verified Purchase:Yes
Great phone, with many useful features. The camera taks great pictures both near and close.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I miss some features from my last phone.
on August 3, 2024
Posted by: skibik
from Minnesota
Little over a week into owning the S24 and so far it seems like a decent phone. I really miss two features my last phone had and they are chop to turn on flashlight and rock to turn on camera. I thought this was an Android thing but apparently is was just a Motorola feature.
Some bad things about this phone is that I tried wireless charging on a charge station(not a Samsung brand) and I fell asleep for about an hour and woke up to a phone that I could almost fry and egg on, luckily it didn't seem to cause any ill affects to the phone. Also, one can't really use it while it is charging because it overheats bigtime, even when using a lower watt(less than 10w) charger. My last phone would get warm but not this hot. The reason I bought this phone was my previous phone that is about 2 years old the battery was getting weak and needed to be charged twice a day. This phone the battery isn't much better because of the capacity, last one was 5000mah and this is 4000mah. If I play a game on this phone for about a hour or so it will eat up half the battery, it's a puzzle game and didn't think it would stress the battery on this phone that much, I could have just as well stuck with the old phone for a while longer.
I saw reviews of the how the screen colors don't look good, after I did some changes the screen colors look great. I even have to turn the brightness down to less than half during the day but this is inside. I have yet to try it outside in the sunlight, even my last phone I couldn't see the screen on full brightness but I think with the brightness level this has I think I should be able to see it.
Not really impressed with a number of the Samsung apps, most of the normal apps I use such as phone, message, clock, photos, even the keyboard I switch to Google. Really disappointed that the phone app didn't have a built in visual voicemail feature, I even switched it out for Google Phone and for some reason the option to turn on visual voicemail is greyed out and locked. This phone uses a separate voicemail app.
So far I am pleased enough not to return it. Just disappointed in the features my last phone had that this one doesn't, and this one was triple the cost.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your experience with the Galaxy S24! We’re delighted to hear that you’re enjoying the screen quality and overall performance of the device. We appreciate your feedback about the features you miss from your previous phone. Regarding the overheating issue during wireless charging, we recommend using Samsung-certified chargers to minimize heat during charging. Overheating can occur with third-party accessories, especially during extended charging periods. Here's a link with additional options to help keep your phone at its proper temperature. For the battery, we suggest checking for software updates as they can sometimes improve battery life during activities like gaming. We also understand your desire for features like gesture-based shortcuts and visual voicemail, and we’ll make sure your feedback is passed along. While the Galaxy S24 may not include all the same gestures, it offers many powerful customization options through Samsung’s One UI, allowing you to personalize the experience to suit your needs. If you have further questions or need assistance, feel free to reach out to us at Samsung Support. Thanks again for your feedback, and we hope you continue enjoying your Galaxy S24! -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/(overheating)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/(overheating)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Scott
from SC
Verified Purchase:Yes
Enjoying my new Galaxy S24 cell phone. Still learning all the different features. Does not seem to be much different from my Galaxy S21 5G.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 3, 2024
Posted by: Kennny
[This review was collected as part of a promotion.] I love this phone it runs way smoother then the last phone I had also The Galaxy Ai is Also a really cool feature Its really cool My favorite thing about the Ai is the custom Wallpapers I find it very cool how it works 💪 But the phone it's self is like other Samsungs but better 9/10 I think the camera could be better in the dark but still Works
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY AI is Amazing
on August 3, 2024
Posted by: NEWFLEX
[This review was collected as part of a promotion.] I absolutely Love My Galaxy S24. This device is amazing. There is.so many features. I mainly use my phone for music, YouTube, and my podcast. This device comes fully equipped with custom sound settings amongst an entry portal into the entire Samsung Galaxy.
I also really love the amazing crystal clear sleek screen perfect for movies and games.
I am enjoying Galaxy AI for pictures, gathering education information and the new lock screen entertainment feature is so much fun.
I also really love the amazing crystal clear sleek screen perfect for movies and games.
I am enjoying Galaxy AI for pictures, gathering education information and the new lock screen entertainment feature is so much fun.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rev Tommy
from Mountain City, Tn
Verified Purchase:Yes
Great phone. Does what I need. So far greatly satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing SGS24
on August 4, 2024
Posted by: DjV214
[This review was collected as part of a promotion.] I recently got the new Samsung Galaxy S24, and I have to say, the AI features have been a game changer for me. I use my phone a lot for streaming movies, playing video games, and watching various streaming platforms, and the performance has been outstanding.One of my favorite aspects is the camera. The quality of the pictures it takes is phenomenal, and the zoom feature is incredibly impressive. It makes capturing moments so much more enjoyable.Overall, I'm loving every feature on this phone, and it has definitely enhanced my daily tech experience.
Value
5
Written by a customer while visiting Samsung US