Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,687 Reviews)
Open Ratings Snapshot
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product. 
(
149 out of 186
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
1 out of 5
1
dent easily
on June 2, 2024
Posted by: MD RAH
from houston
Expertise:Expert
The bezel trim around the phone gets dented easily in S24. The surface of the phone is slippery.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social CommerceJune 3, 2024
Hey there MD,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is fortified with new space-grade Armor-Aluminum to help keep your device protected. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra

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https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible "Upgrade"
on August 28, 2024
Posted by: Fender
from Home
Expertise:Expert
Would have kept my old S7 if I knew the hassles of "upgrading". Apparently S24 cannot download all info and apps from S7. Pop-up ads from Samsung ruin my ability to go to phone and use without being intruded upon by phone mfg. DO NOT BUY!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R TeamSeptember 1, 2024
We appreciate you reaching out to share your experience with us. Our goal is to provide our customers with the best experience possible with our products and services. We see that you reached out to share your thoughts on the S24. The S24 Ultra is a gaming master, thanks to a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that powers you through your favorite mobile games. With advanced performance comes advanced gaming tools, like ray tracing, which brings shadows and reflections to life in gameplay graphics. If your experiencing pop up ads, check out the link attached to help get rid of the pop-ups. If this persists, please reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice camera! All my photos are crisp and colorful
on February 5, 2024
Posted by: DonChampion
[This review was collected as part of a promotion.] I use my device for gaming and streaming services.
Value
3 out of 5
3
Response from Samsung USBy Social CommerceFebruary 9, 2024
Hiya DonChampion,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24. It's great to hear that you have been enjoying the 12MP Selfie Camera and triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera that your Galaxy S24 has to offer! Your device is equipped with Nightography, too! It's not just on the Rear Camera. Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. Feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra

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https://www.samsung.com/us/smartphones/galaxy-s24/
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https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the sidebar
on February 7, 2024
Posted by: InnocentOtter
[This review was collected as part of a promotion.] The quick access to my favorite apps without cluttering up my screen is really nice. The responsiveness of the S24 is out of this world and I'm still exploring the extent of the cameras capability.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am loving it .it's just amazing
on February 10, 2024
Posted by: SamsungCOD
[This review was collected as part of a promotion.] So this is my first Samsung phone I'm just loving my phone. The battery life just amazed me . I have been using this from one week now for gaming, streaming and photo editing and everything. It's just lit . I am loving this device.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Unhappy
on March 24, 2024
Posted by: Artie
Unhappy. Phone keeps cutting off. screen is totally black
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy Social CommerceMarch 25, 2024
Greetings Artie,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra

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https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Extremely complex to use.
on July 28, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm not really sure about this galaxy AI stuff. Screen don't look bad. It does take a good picture and a good video.
Value
1 out of 5
1
Response from Samsung USBy R&R TeamJuly 28, 2024
We appreciate your candid feedback. We always strive to provide our customers with the best experience possible. We see that you are interested in using the Galaxy AI features. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! Check out the link below that will explain how to use each AI feature. If you have any other concerns or questions, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000753/#:~:text=Find%20the%20AI%20features%20on%20your%20phone%20or%20tablet&text=Navigate%20to%20and%20open%20Settings,tap%20Tips%20and%20user%20guide. (Use features with Galaxy AI)
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed 😞...
on August 26, 2024
Posted by: TellURdogisaidHI
[This review was collected as part of a promotion.] Brought my S24 brand new online from my phone service provider compamy... didn't realize the dimensions were be so small so was a bit shocked to recieve such a tiny phone! Its Handy for fitting in pocket and wallet but I have a gard time texting on it... I also have experienced so many service issues I have never before such as the phone getting EXTREMELY HOT when using the camera or app snapchat. Several times the photos don't save or freeze my phone trying to use video function. Overall very very dissatisfied and I havnt even paid it off yet... before this I had the S20 and thought I'd be getting an upgrade with better everything bur camera isn't better the issues with heat and freezing plus the battery life is horrible... 😞
Value
2 out of 5
2
Response from Samsung USBy R&R TeamSeptember 4, 2024
Thank you for contacting us! Your feedback is incredibly important to us as we strive to make improvements. We noticed that you reached out to us regarding the Galaxy S24. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have an ideal temperature range for optimal performance. It's normal for electronic devices, including Galaxy products, to generate some heat during use, especially when they are being charged or running demanding applications. This warmth is typically not a cause for concern as it is within the designed operating temperature range. However, if your devices become excessively warm to the touch, or if you notice any unusual behavior such as rapid battery drain or performance issues, it could indicate a potential problem. When electronic devices exceed their normal operating temperature, it can lead to reduced battery life, degraded performance, or even hardware damage in extreme cases. We understand the importance of maintaining your device's performance and want to provide you with the support you need. For detailed information and tips on managing the temperature of your Galaxy devices, please refer to the comprehensive guide available at the following link attached below. We appreciate your understanding and cooperation in this matter and hope that these guidelines help you keep your Galaxy devices operating optimally. If you have any further questions or concerns, please don't hesitate to reach out to us.
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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Written by a customer while visiting Samsung US
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