Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
1
Samsung has fallen
on July 29, 2024
Posted by: Zer0b1ade
[This review was collected as part of a promotion.] My last phone was the samsung s 10 and it was going to be my last samsung device but this S24 was practically forced on to me. Well feature wise it alittle faster and brighter than my old phone...other than that the s10 wins in resolution, picture, sd card expansion. Man that phone was decent this s24 feels like a knock off of a non Droid brand I won't mention here. Bottom line for the price there are better options. This phone feels like an expensive "galaxy A" instead of a galaxy s series. Oh and the new galaxy ai feature chip or whatever. I rather not have it and have a nicer screen and sdcard slot. There's no button to activate it so I assume it's always listening and to be frank that's the worst feature of this device. I had been with samsung since the first Galaxy S, now that was a great phone, we'll now the brand has become lackluster and not worth the price tag on it there are better phones that cost literally half the price with specs on par with the ultra out there. If I was not stuck on an eip plan this phone woulda been sold already. I'm so disappointed in samsung now you all have no idea since the S4-S5 samsung has been going in a down hill spiral and after i had hands on this S24 you got to wonder if samsung even cares for people who buy thwir priducts anymore. Don't buy this rip off of a disappointing phone.
Value
1
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for getting in touch. We noticed that you reached out to share your thoughts about the Galaxy S24. We understand your concerns and appreciate your long-term support for Samsung devices. The Galaxy S24 brings advancements in speed and display brightness. However, we realize that features like SD card expansion and camera quality are important to many users. While the S24 does not support SD cards, it does offer significant internal storage options designed to keep up with modern usage demands. In terms of the AI feature, we want to assure you that it works to enhance performance in the background without compromising your privacy. It helps optimize your device for smoother experiences across tasks like photography and app usage. However, if you'd prefer to minimize its involvement, certain AI-driven features can be disabled in the settings. Regarding the display and camera, the S24 is built with enhanced brightness and HDR support, which can sometimes feel different compared to older models. It is up to 48% brighter in the sun compared to the S23 Series. If you'd like to adjust the display settings to make it feel more like your S10, you can customize it to your preferences in the settings app. We value your feedback and hope you continue to explore the features that make the S24 a powerful device. Should you need help optimizing your device for a better experience, feel free to reach out to us at Samsung Support, and we'd be happy to assist! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Henry
from Here
Expertise:Expert
Verified Purchase:Yes
Constant ads from Samsung and Google make phone unusable. This phone spews spam.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 25, 2024
We appreciate you taking the time to reach out to us, Henry. Our main goal is to ensure that our customers have the best experience possible. We noticed that you contacted us to provide feedback on the Galaxy S24. With the Galaxy S24, you can save old videos as epic replays with Galaxy AI, because some memories are best in slow motion. Additionally, with Live Translate, you can speak foreign languages on the spot using Live Translate with Galaxy AI. Unlock the power of convenient communication with near-real-time voice translations right through your Samsung Phone app. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Check out the link attached for instructions on how to do so. If this continues, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084982/ (pop-ups)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00084982/ (pop-ups)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
It's a huge upgrade from my old phone.
on March 7, 2024
Posted by: LittleShadow
[This review was collected as part of a promotion.] The phone is so much faster than my old phone it was jarring. The 120hz display makes scrolling so smooth.
The only downside is the lack of a headphone jack. Otherwise great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to use
on February 18, 2024
Posted by: PapaMoldy
[This review was collected as part of a promotion.] I'm a simple phone user; messages and phone calls. This fits easily in my hands, connects to my car for streaming music and holds a charge all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 is the best
on February 23, 2024
Posted by: ENGLISH13
[This review was collected as part of a promotion.] Loving my new phone. It has so many great features and things that were not on my last phone. I love being able to hold your finger on a video to see it in slow motion. Also AI is an amazing addition that I am still learning all of its capabilities. The beautiful new colors available are gorgeous I chose the gold. I also added a watch which I am also enjoying very much. Samsung never disappoints me. Well done Samsung with some more new products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"Galaxy S24: A Pocket Powerhouse"
on May 4, 2024
Posted by: Anisss
[This review was collected as part of a promotion.] I recently got the Galaxy S24 and honestly, it’s been amazing. The camera is top-notch, battery lasts all day, and it handles everything I throw at it without a hitch. Plus, it looks sleek and feels great to hold. Definitely recommend it!Sure thing! The Galaxy S24 is a game-changer for me. It’s super fast, thanks to the new processor, and the display is just gorgeous—colors pop and the clarity is unreal. The size is perfect for one-handed use, and I’ve dropped it a couple of times (oops), but it’s tough as nails. The updated software feels smooth and intuitive. It’s more than just a phone; it’s like my personal assistant, camera, and entertainment system all in one. Totally worth it !!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Terrytadd
Verified Purchase:Yes
Very easy to switch from my old phone to the new one. It was almost idiot proof! Although I'm surprised the battery life per day, isn't stronger. There also isn't a memory card slot, also surprising.
Written by a customer while visiting Samsung US
Customer Rating
4
A nice step up from the S21
on February 6, 2024
Posted by: AJBnSD
[This review was collected as part of a promotion.] I've enjoyed the Samsung Galaxy line of phones since the Note 2. Before buying the S24, I was using the S21. Thanks to Samsung keeping the updates coming, the switch between the phones was pretty painless. From a UI perspective, they feel almost identical. Samsung's One UI makes things simple while still offering customization where it counts.
As someone who uses their phone primarily to stay connected with what's going on in life, work, and some basic entertainment, I probably don't take full advantage of what the device can do. That being said, the S24 is noticeably snappier than the S21. Apps load quicker and respond faster. This gives me a bit more confidence in the longevity of the device.
The AI features are a nice addition, but I haven't found myself using or want to use them much. The added instant slow-mo to the video is nice, especially for a dad of an active toddler.
I ended up getting the phone for free after trading my old phone, so the upgrade is worth it to me. If I didn't have that option, I'd probably be fine sticking with the S21 for a bit longer.
Value
4
Written by a customer while visiting Samsung US