Customer reviews from Samsung US
Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Average customer rating
4.7
(3,687 Reviews)
Rating breakdown 3,687 reviews
5 Stars
2,894
4 Stars
613
3 Stars
117
2 Stars
32
1 Star
31
80%of customers recommend this product.
(
149 out of
186)
Customer Reviews for Samsung - Galaxy S24 256GB - Onyx Black (AT&T)
Customer Rating
2
Least Fav Samsung
on August 12, 2024
Posted by: Ayeeayee
[This review was collected as part of a promotion.] I had nothing but Samsung phones since they first released the note. My most recent one was the S23 Ultra until I upgraded to the S24.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
Value
2
Response from Samsung USBy R&R Team, August 19, 2024
Thanks for sharing your feedback with us. Your insights are crucial as we continue to make improvements. We noticed you reached out to let us know about your experience with the S24. It's good to see that you like the smaller design of the S24. The display sizes of both the Galaxy S24 and S24+ have increased compared to the Galaxy S23 and S23+. The Galaxy S24 has a 6.2-inch display, while the S24+ has a 6.7-inch display. Additionally, the S24+ comes with a QHD+ display, while the S24 has an FHD+ display. The battery life of the S24+ is longer than that of the S24. The Galaxy S24 has a 4000mAh (typical) battery, which is 100mAh more than the Galaxy S23, and the Galaxy S24+ has a 4900mAh (typical) battery, which is 200mAh more than the Galaxy S23+. Check out the link attached for options to help optimize your phone's battery life. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
AI creating Metaphors, "at my fingertips"
on May 3, 2024
Posted by: RHartung84
[This review was collected as part of a promotion.] This is the best phone I have owned. My favorite is the AI wallpaper creator!! Using it is a metaphor at my fingertips. Based solely on words, the wallpaper creator interprets a reality difficult or impossible to create by my own imagination. It would take a couple friends, colleagues, family, etc. to come together and think of detailed artwork which samsungs Artifical
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Last thing, the screen is "bright" in the sun. No glare! All I see is the screen and what I am focused on. The screen adjustments have changed for the better. I suggest you buy this phone. My guess is the S24+ and S24 Ultra are spectacular!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Iteration of a Samsung Phone ever
on May 17, 2024
Posted by: azriel101
Expertise:Expert
The Samsung S24 is hands down the worst phone I’ve ever used. The AI features are nice but my life wouldn’t be that different if I didn’t have them. The phone constantly freezes. Apps constantly freeze. The camera app gets stuck at times. Google/Gmail other apps tend to freeze/crash. The battery life is subpar. I get through the morning and my phone is already below 50%. For a bit the 5G connectivity was bad as well but I think that got sorted out. The phone feels slow, which I’m guessing is related to the apps always freezing. I’ve upgraded my Samsung phone every year and this year is the first time that I feel so underwhelmed. I miss my Samsung S23.
I’m not sure if it is even worth getting my phone exchanged under warranty. I doubt I’m the only one facing these issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 20, 2024
Good day Azriel101,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S24 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! When your phone or tablet freezes or crashes, it can be typically fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Your Galaxy S24 has an intelligent, all-day battery that allows you more game time, watch time and you time. On average, you can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! As the 5G infrastructure grows, it won't be long before your city has optimal 5G coverage as well. If you are in a coverage area, the device may switch to LTE during periods of heavy use to maintain optimal device performance. Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. For your convenience, I have linked a plethora of resources below that touch base on everything that you have shared with us. Feel free to check those resources out when you have the opportunity. If you have any questions for us or if you would like further assistance afterward, let us know by contacting Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/answer/ANS00083184/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S24 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! When your phone or tablet freezes or crashes, it can be typically fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Now, if you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Your Galaxy S24 has an intelligent, all-day battery that allows you more game time, watch time and you time. On average, you can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! As the 5G infrastructure grows, it won't be long before your city has optimal 5G coverage as well. If you are in a coverage area, the device may switch to LTE during periods of heavy use to maintain optimal device performance. Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. For your convenience, I have linked a plethora of resources below that touch base on everything that you have shared with us. Feel free to check those resources out when you have the opportunity. If you have any questions for us or if you would like further assistance afterward, let us know by contacting Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/answer/ANS00083184/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
1
Not good. In 2024 there is no language support!
on September 5, 2024
Posted by: MAC AK
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Id like to return this back as there is no Turkish language support. Therfore, all features and mostly AI is useless for us! This is just software why you dont add this???
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 6, 2024
Thank you for sharing your honest feedback, Mac. Our customers' feedback is crucial to us as we strive to make improvements. We noticed that you reached out to share your thoughts on the Galaxy S24. We understand that you are interested in using the Galaxy AI features on this device. We've announced the upcoming expansion of three new languages for Galaxy AI: Arabic, Indonesian, and Russian, as well as three new dialects: Australian English, Cantonese, and Canadian French. In addition to the 13 languages already supported, Samsung is empowering even more Galaxy users around the world to utilize the power of mobile AI. In addition to these new languages and dialects, Samsung plans to add four more languages later this year, including Romanian, Turkish, Dutch, and Swedish, as well as traditional Chinese and European Portuguese. We appreciate your patience as we continue to make ongoing improvements. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Nancy Beard
from Florida
Expertise:Intermediate
Verified Purchase:Yes
It was a very good phone, but it just wasn't for me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
24 review
on February 24, 2024
Posted by: 4everafan
[This review was collected as part of a promotion.] Use my phone for streaming, sports, work and various types of communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Functionality OK; camera not great
on February 26, 2024
Posted by: Estella
[This review was collected as part of a promotion.] Doesn't seem much different from previous Galaxy phones, but is faster fir most things due to more memory.
Bluetooth changes randomly between other devices and car instead of device selected. This is frustrating when a call switches to headphones after being answered through car.
Low light photos still are leagues behind other devices available on market. Erase object feature is great and is an improved photo editing feature.
Bluetooth changes randomly between other devices and car instead of device selected. This is frustrating when a call switches to headphones after being answered through car.
Low light photos still are leagues behind other devices available on market. Erase object feature is great and is an improved photo editing feature.
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Hello there Estella,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and its Bluetooth connectivity as well as not being able to ask you any follow up questions to probe further, I suggest reaching out directly to Samsung Support for further assistance in troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and its Bluetooth connectivity as well as not being able to ask you any follow up questions to probe further, I suggest reaching out directly to Samsung Support for further assistance in troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
1 owner hands on
on June 25, 2024
Posted by: Rachel
from st louis
Expertise:Beginner
Remote access terminated.Mamager apps are terminated return to brand new zero trusted devices
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 25, 2024
Thank you for contacting out to us concerning your S24, Rachel. We want to ensure you that we are always here to assist. We would like to look into a resolution for what you are experiencing. In order to further assist you with this, we will need to aquire some more information about your experience. Please reach out to us at Samsung support so that we can get started! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US