Customer reviews from Samsung US
Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Average customer rating
3.9
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
18
4 Stars
3
3 Stars
2
2 Stars
3
1 Star
4
68%of customers recommend this product.
(
15 out of
22)
Customer Reviews for Samsung - Galaxy S24 128GB - Onyx Black (AT&T)
Posted by: Ghislain
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
Shopping experience could be improved. Pages are bloated and make the browsing experience too clunky. Hardware is fantastic and feels premium. Software's also improved a lot as the years go by and it's good to see Samsung keeping up with both Android updates and their own customization of the O.S.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is great
on October 25, 2024
Posted by: developemehtc
Should've waited for full reviews or went with older s20+ model
Response from Samsung USBy Social Commerce, October 25, 2024
Thank you for taking the time to share your feedback on the Galaxy S24 with us. Your insights are invaluable as we strive to make continuous improvements. We're thrilled to hear that the camera has been impressive for you! The S24 offers all the upgrades you've been looking for. More screen space, extended battery life, and enhanced processing power. There's so much to love about the Galaxy S24 and S24+. Notably, the Galaxy S24+ now features the highest screen resolution of any Galaxy device: QHD+. We strive to provide our customers with the best experience possible. Please reach out to us at Samsung Support Support so that we can get more information regarding what you are experiencing. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Think1959
Verified Purchase:Yes
I knew what I wanted when I went to the site. Found it and had checked out in about 20 minutes.
Written by a customer while visiting Samsung US
Customer Rating
4
Good enough but could not compare to old one.
on November 4, 2024
Posted by: Anonymous
from Houston
Expertise:Intermediate
Verified Purchase:Yes
Beside all the best feature and new tech, there are 2 things I dont like which I toon 1 stars back.
1. The camera is so bad quality compare to old brand samsung. When lack of light, it take so bad quality picture. With app like facebook or snapchat, way too far to get the same as galaxy note before.
2. There was an big error happened to me when the screenshot I just took stay as a lockscreen and could not take out. I have no way to hit restart because the screenshot keep frozen on the screen.
Everything else is good, light, fast, cool.
1. The camera is so bad quality compare to old brand samsung. When lack of light, it take so bad quality picture. With app like facebook or snapchat, way too far to get the same as galaxy note before.
2. There was an big error happened to me when the screenshot I just took stay as a lockscreen and could not take out. I have no way to hit restart because the screenshot keep frozen on the screen.
Everything else is good, light, fast, cool.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: D M M
from CA
Expertise:Intermediate
Verified Purchase:Yes
Phone is working great so far. I like the dual SIM capability as well as unlocked phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AR23
from LONG BEACH, CA
Expertise:Intermediate
Verified Purchase:Yes
I just got my phone and I noticed the touch screen doesn't work well. It freezes and doesn't react but once it does it exaggerates. These phones are getting worse with time.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 8, 2024
Thanks for reaching out to share your experience with the Galaxy S24. The Galaxy S24 features an enhanced Vapor Chamber that is larger than its predecessors, contributing to improved heat dissipation. This advancement is designed to maintain optimal performance, ensuring a seamless experience without overheating or lagging. We hate to see that you've experienced your S24 freezing. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. On your device, navigate to and open Settings. Swipe to and tap Software update or System updates. It will vary between models.Tap Download and install or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices. If this continues, please refer to the link attached for additional troubleshooting steps. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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Written by a customer while visiting Samsung US
Posted by: Dotun
from Houston,TX
Expertise:Intermediate
Verified Purchase:Yes
A sleek product, easy to carry, exciting, long lasting battery and can easily be personalized once you get to know all the features on the phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CW Rambo
from Spartanburg, SC
Expertise:Intermediate
Verified Purchase:Yes
I use a S24 Ultra most of the time. I bought the S24 to use while on vacation and when I want a lighter load to carry around. I only miss the S-Pen occasionally.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US