Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
235
4 Stars
33
3 Stars
20
2 Stars
15
1 Star
9
89%of customers recommend this product.
(
244 out of
273)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Great features Light Weight
on June 16, 2019
Posted by: Gene and
from Springfield,Mo
Gender:Male
I have one for four years and for a 81 year old to do his own yard work this is a wonderful tool.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great product!
on June 27, 2019
Posted by: RAD01
from Wyandotte, MI
Gender:Male
I bought this a month ago and I am so glad I did. It works as advertised in the automatic streaming device works well. I would recommend this trimmer and edger!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
LOVE IT. WORKS GREAT!!
on June 16, 2022
Posted by: rascal1
from central Virginia
Gender:Male
I got this as a gift about 2 years ago. I'll never go back to a gas trimmer! I use it all the time.It will run about 45 minutes on a charge. If i need more i just pop in another battery and keep going.I have since purchased 40v chain saw,20v pole saw,20v jig saw,40v hydro shot,and 20v drill and i have 12 battery's.I guess you can tell i'm sold on power share.Iwill be getting more in future.Thank's for great product's
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Feeder sucks
on July 29, 2023
Posted by: Pehjr
from Leesburg Va
Gender:Male
[This review was collected as part of a promotion.] Strong, a little heavy, feeder does nothing.
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, July 31, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG163 did not meet your expectations. We appreciate your feedback as this will help us to improve with our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
3
Battery Life
on April 9, 2024
Posted by: Butch D
from Pa
Gender:Male
[This review was collected as part of a promotion.] The actual dethatching works great I would have given 5 stars, but the battery life is alarmingly bad. On a full charge you'll get 12-15 minutes tops. Then to recharge the batteries you have to wait 30 minutes for the batteries to cool down so you can charge and then another 2 hours for them to be fully charged. My front yard is 40' X 50' It took 4 full charges to complete. It took 2 days because I was always waiting for the batteries to charge. The dethatcher works great the batteries are a joke.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Super Easy to use
on May 8, 2024
Posted by: Busymom13
from Texas
Gender:Female
I love this edger/trimmer BUT it breaks like clockwork. The head breaks in the same place I've already purchased 3 of these over the years but I think the costs of the new item and replace parts out weighs the pros. If I didn't have to replace the whole thing so frequently it would be my lifetime edger.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 9, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Weedeater
on August 27, 2025
Posted by: Nancy Carol
from Kentucky
Gender:Female
[This review was collected as part of a promotion.] I have a older weedeater and I love it. I use it and so does my husband. It came with 2 batteries and and charger. I absolutely love it hoping to get one for my niece. Mine doesn't have the auto feed button but it's easy to use. I also have the wheelbarrow and love it to.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on May 23, 2016
Posted by: Tomsk3
from Burke, VA, United States
Gender:Male
I can trim my whole yard with one battery. The trimmer is very easy to switch from edging to flat trimmer. Very happy with the trimmer.
Written by a customer while visiting worx.com