Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
185
4 Stars
25
3 Stars
18
2 Stars
13
1 Star
8
88%of customers recommend this product.
(
204 out of
231)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Feeder sucks
on July 29, 2023
Posted by: Pehjr
from Leesburg Va
Gender:Male
[This review was collected as part of a promotion.] Strong, a little heavy, feeder does nothing.
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, July 31, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG163 did not meet your expectations. We appreciate your feedback as this will help us to improve with our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use!
on August 20, 2023
Posted by: RitaK
from Waldport, OR
Gender:Female
We absolutely love our string trimmer. It is light weight, the battery lasts until we get our area trimmed.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Battery Life
on April 9, 2024
Posted by: Butch D
from Pa
Gender:Male
[This review was collected as part of a promotion.] The actual dethatching works great I would have given 5 stars, but the battery life is alarmingly bad. On a full charge you'll get 12-15 minutes tops. Then to recharge the batteries you have to wait 30 minutes for the batteries to cool down so you can charge and then another 2 hours for them to be fully charged. My front yard is 40' X 50' It took 4 full charges to complete. It took 2 days because I was always waiting for the batteries to charge. The dethatcher works great the batteries are a joke.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Super Easy to use
on May 8, 2024
Posted by: Busymom13
from Texas
Gender:Female
I love this edger/trimmer BUT it breaks like clockwork. The head breaks in the same place I've already purchased 3 of these over the years but I think the costs of the new item and replace parts out weighs the pros. If I didn't have to replace the whole thing so frequently it would be my lifetime edger.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 9, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on May 23, 2016
Posted by: Tomsk3
from Burke, VA, United States
Gender:Male
I can trim my whole yard with one battery. The trimmer is very easy to switch from edging to flat trimmer. Very happy with the trimmer.
Written by a customer while visiting worx.com
Customer Rating
5
everlasting results!
on May 25, 2016
Posted by: LoMow
from Baltimore, MD, United States
Gender:Female
I have owned my Worx Trimmer for 2 years. Wouldn't trade it for nothing! I love it!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
3.0
on June 29, 2016
Posted by: zackal
from illinois
Gender:Male
added linefed, tookaway mowing!!! NOT a REAL improvement. other features still the same.
I would recommend this to a friend!
Response from worx.comBy MauricioP, Customer Service, February 20, 2017
Thank you for your feedback. We appreciate your comments as it helps us to know what works and doesn't work for you. If you have any questions or concerns, please don't hesitate to contact our customer service department and we will be glad to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
32v Trimmer/Edger/mini mower?
on April 26, 2017
Posted by: Jn6734
from PA, United States
Gender:Male
I already have the Worx blower, edger/Trimmer, the battery powered (2x 56v) lawn mower all are excellent that I can tell you. The 32V Trimmer/Edger in this website says it is an Edger/Trimmer/Mower. I don't think it is a mini mower too. It is only a trimmer and wheeled edger. The 20V is not the 32V so I would like them to correct that otherwise it's a big mislead. I would like to buy another one this time another of the 32V but only if it has the mini mower feature too.
I would recommend this to a friend!
Written by a customer while visiting worx.com