Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
235
4 Stars
33
3 Stars
20
2 Stars
15
1 Star
9
89%of customers recommend this product.
(
244 out of
273)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: YardNinja
Gender:Male
Verified Purchase:Yes
Great trimmer, easy to use, excellent value.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Jeffrey T
Gender:Male
Verified Purchase:Yes
I replaced my existing trimmer with this wg163 because the head won't rotate anymore. This one you need to force very hard to rotate. it doesn't have a button to let it rotate you have to stand on head and pull/push handle.
This will definitely not last very long at all because it's all plastic and will definitely break at one point. It was very inexpensive and I now understand why. Live n learn..... cheaper isn't better
This will definitely not last very long at all because it's all plastic and will definitely break at one point. It was very inexpensive and I now understand why. Live n learn..... cheaper isn't better
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 22, 2025
Hello Jeffrey!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Lcorder
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] If you're looking for a lightweight, versatile, and user-friendly string trimmer, the Worx 20V 12'' model is a standout performer. I’ve had the pleasure of using this tool, and it’s clear why it’s earned such high praise from homeowners and reviewers alike.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Joseph98263
from rochester, ny
Verified Purchase:Yes
like the improvements on this model. especially the telescoping main shaft. also easier to rotate than the original. guess they gave up on the idea of the removal wheel to make useable as a mini mower.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
WG170.2
on July 22, 2025
Posted by: Bowen
from Pittsburgh, Pa
Gender:Female
I have a WG170.2 and love it. Do they still make this model?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: KVip
from South Carolina
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are and have always been pleased with all of our worx products. We are retired and the lightness of the trimmer makes it very easy to use. However, we were disappointed to find out you no longer have a place to store an extra spool of string. I would highly recommend the use of worx tools to any homeowner. Light weight and easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Lou A
from Indiana
Gender:Male
Verified Purchase:Yes
Cuts well, lightweight, and very adjustable. String does hang up from time to time but easily remedied.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Specific directions or an attached U Tube video ?
on July 30, 2025
Posted by: DA DA
from Indiana
Gender:Male
Verified Purchase:Yes
Would enjoy having specific directions on how to exchange wheel positions.
I would recommend this to a friend!
Written by a customer while visiting worx.com