Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
235
4 Stars
33
3 Stars
20
2 Stars
15
1 Star
9
89%of customers recommend this product.
(
244 out of
273)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: 1JudiB
from Burton, Michigan
Gender:Female
Verified Purchase:Yes
Great and quick sevice.i love worx tools.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
A VERY GOOD QUALITY WEEDEATER. I HAD A MUCH OLDER MODEL AND I UPGRADED TO THIS ONE DUE TO THE FORMER BATTERIES WEARING OUT AND NOT HOLDING A LENGTHY CHARGE.
Written by a customer while visiting worx.com
Posted by: Bonbon55
from New York
Gender:Female
Verified Purchase:Yes
This is the 3rd trimmer we have bought. Our first one from 2016 is still running great, then we got 1 for a family member and decided to get another for our camper. Best trimmers we have ever had. We have also purchased hedge trimmer and 5” chain saw and others! Love them all!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: MJ177
from California
Gender:Female
Verified Purchase:Yes
Works great and lasted a long time on one battery charge. I moved into a house that had a pretty neglected backyard and some weeds growing in the front. I did almost all of it on one charge, trimmed down the whole backyard.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Akward
on July 3, 2025
Posted by: Old Lawn Lady
from Michigan
Gender:Female
Trying to advance the string is a nightmare. First off the string is very, very thin. The sring does not advance so every time it Breaks I have to stop, take it aapart , reload disc, clamp on cover , then I can continue
Response from worx.comBy Worx Customer Service, July 3, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: MrVee
Verified Purchase:Yes
Nice machine, however, the wheels only work when edging. Should have included a way to use the wheels for mowing too. Great that it comes with 2 batteries and a charger.
Response from worx.comBy Worx Customer Service, July 14, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Anonymous
from La Vista NE
Gender:Male
Verified Purchase:Yes
Easy to use. No mess with gas or oil. A pretty safe tool.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Lawn king
from DE
Gender:Male
Verified Purchase:Yes
This is my second Worx trimmer. I loved the first one and I love this one. So easy to operate and always dependable.
I would recommend this to a friend!
Written by a customer while visiting worx.com