Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
235
4 Stars
33
3 Stars
20
2 Stars
15
1 Star
9
89%of customers recommend this product.
(
244 out of
273)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
Wg163 line cutter
on March 16, 2024
Posted by: Ramirez
from San Antonio
Gender:Male
I have been searching everywhere to locate the line cutter mine is missing. My line extends but will not cut excessive line due to cutter is missing WG163 model
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, March 28, 2024
Hello Valued customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Not powerful
on March 18, 2024
Posted by: Leenbo
from NJ
Gender:Female
This generates about as much airflow as my hair dryer. It is capable of clearing only the lightest accumulation of debris
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, March 28, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at socialmedia@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: James431
from Bertrand, Ne
Gender:Male
Verified Purchase:Yes
I was a little skeptical about an all plastic tool but it really works great. I put the machine on its tallest setting and still filled half a pickup truck with dead grass. I don’t know about durability yet over time but the first four yards I’ve used it on has surpassed my expectations.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: J Layden
from TN
Gender:Female
Verified Purchase:Yes
I love this cordless dethatcher. It did a good job on my lawn this spring.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Mivi
from michigan
Gender:Male
Verified Purchase:Yes
Nice product, worked as expected. The bag attachment as noted is tiny and not worth the effort attempting to use. Of course if not included people would request one, just plan on using a lawn mower behind it and you will be pleased with the machine.
Written by a customer while visiting worx.com
Customer Rating
4
Line cutter is cheaply made
on June 7, 2025
Posted by: Lee Edward
from Gretna, La.
Gender:Male
I have 2 of these trimmers, on both of them the cheap line cutter has broken off. You just can’t replace the line cutter on the bottom, you have to purchase the bottom half of the trimmer. Without the line cutter, the string flies off at will, wasting most of it.
No, I would not recommend this to a friend.
Written by a customer while visiting worx.com
Posted by: Tbel132166
Verified Purchase:Yes
Very pleased with the easy operation of the weed wackier and the lightness of it so easy to handle. My wife really likes it. I have one just for edging.
Written by a customer while visiting worx.com
Posted by: Joann E
from Greeneville Tn
Gender:Female
Verified Purchase:Yes
Broke my last Worxs weed eater so i bought a different one didn't like it so ordered new one from the web site. I wish i could use the old batteries.
I would recommend this to a friend!
Written by a customer while visiting worx.com