Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
235
4 Stars
33
3 Stars
20
2 Stars
15
1 Star
9
89%of customers recommend this product.
(
244 out of
273)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
The handle does not adjust
on July 19, 2016
Posted by: Txldy
from Texas
I just bought this and the handle does not adjust. I have tried to figure this out how to get it in the upright position but so far is not working. So far not impressed. May take it back. If anyone has any suggestions on how to get this to adjust I may change my review but so far not impressed.
No, I would not recommend this to a friend.
Response from worx.comBy Customer Service, August 4, 2016
Thank you for your feedback. I am sorry you are having trouble with the tool. To change the angle of the handle, you can put your foot on the safety guard, for leverage, and either push up or down to change the angle of the handle. You can also call our customer service line and we will be glad to assist you step by step on how to get this resolved and also answer any other questions or concerns you may have.
Written by a customer while visiting worx.com
Customer Rating
5
Awesome GT
on October 29, 2017
Posted by: Tierra
from Belmont, NC, United States
Gender:Female
[This review was collected as part of a promotion.] Great 2-1 trimmer and edger, my edges never looks so perfect. Perfect cut each time.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Line does not feed as indicated.
on July 16, 2018
Posted by: Beca2
from Monroe, Louisiana
Gender:Female
Edges well but line breaks often. Replaced spools to see if it was a spool defect. It was not.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, August 23, 2018
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
If at any time, you need more line for your trimmer, just press the CommandFeed button to release more line. You’ll get the perfect amount of line without stopping your work or getting your hands dirty. The motor will shut off and then cut back on. At this time, the line will advance. If more line is needed, continue to depress the CommandFeed button until the desired length of line is provided.
Should you need further assistance, please contact our Customer Care Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing Worx!
If at any time, you need more line for your trimmer, just press the CommandFeed button to release more line. You’ll get the perfect amount of line without stopping your work or getting your hands dirty. The motor will shut off and then cut back on. At this time, the line will advance. If more line is needed, continue to depress the CommandFeed button until the desired length of line is provided.
Should you need further assistance, please contact our Customer Care Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great product
on April 5, 2019
Posted by: Addie
from Laredo, Tx
Gender:Female
Ever since I first bought the trimmer and edger, I got rid of my gardener and do the mowing myself.. I definitely cannot live without this products...and the blower is a god send...
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight but heavy duty
on February 1, 2022
Posted by: Bobswife2
from New Port Richey,FL
Gender:Female
My husband bought me this light weight trimmer because I am starting to have arthritis in my arms, shoulders and hands. It was my birthday gift. I was like a child with a new toy. Assembly was easy and everything is adjustable to personal preferences which is far better the gas trimmer I was using. No more winding string on the spool, no more aches or pains just a neat yard. He added an extra battery which I have not had to use yet. Maybe he’ll get me new toys from Worx.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
on August 15, 2023
Posted by: bozmar
from Oregon, Wisconsin
[This review was collected as part of a promotion.] The spool feeder does not work. It would be nice if this product had come with a user manual so I could figure out how to use the wheel attachment for the Edger.
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, August 17, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG163 did not meet your expectations. https://www.worx.com/media/wysiwyg/pdp-pages/manuals/WG163M.pdf is the link for the manual from the Worx website. If you have any additional questions or concerns please contact our Solution Center Team. We are available Monday-Friday 9am-6pm EST. We will be happy to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use!
on August 20, 2023
Posted by: RitaK
from Waldport, OR
Gender:Female
We absolutely love our string trimmer. It is light weight, the battery lasts until we get our area trimmed.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Word weed eater/ edger
on July 9, 2025
Posted by: Just a mom
from Arlington Texas
Gender:Female
I bought the work weed eater / edger about 5 yrs ago if not more, as a woman I like mowing the lawn & edging also like my yard to look nice so people can see it? Love that you can get it under the stuff you ! BBQ pit, lawn chairs ETC. I recommend the WORx product 100%.
I would recommend this to a friend!
Written by a customer while visiting worx.com