Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
185
4 Stars
25
3 Stars
18
2 Stars
13
1 Star
8
88%of customers recommend this product.
(
204 out of
231)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Quick, easy, lightweight
on June 4, 2019
Posted by: dsmith5259
from Oregon
Gender:Female
[This review was collected as part of a promotion.] For seniors, it works great! Battery lasts long enough for my yard. Extra battery a plus for extra trimming. I haven’t had to take the spool apart to feed line. I would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
great edger
on July 10, 2019
Posted by: j a 1
from mn
Gender:Male
[This review was collected as part of a promotion.] had a few name brand gas edgers --this edger works so much easier does a great job
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Performance
on July 23, 2019
Posted by: Snark
from Lockport, IL
Gender:Male
I have half an acre lot and cut it with a rider mower which leaves trim-work in corners and along edges. Several negative reviews left me hoping the tool and battery life would be good enough. After 3 times around the yard, I'm extremely pleased. A full charge on a battery lasts for 2 trips around the yard. Auto line feed hasn't let me down. The unit is light and easy to handle. Oh, and how does it trim? It handles 12" grass along the wooded edges as well as what the rider can't reach. I haven't tried but wouldn't expect it to bush-hog a heavy weeded area. Overall, I'd recommend this machine, again.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight, easy to manage for a woman.
on July 26, 2019
Posted by: Jane Marie
from Hutchinson, KS
Gender:Female
I've had this for about 5 years, still works. I'm short in stature & not as strong as a man so this trimmer/edger is just right for me.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Looks good but
on July 28, 2019
Posted by: HTP75
from Detroit
Gender:Male
Good tech but eats through spools fast and went through 2 batteries in under 20 mins that's bad
Response from worx.comBy Portia M., Customer Experience , July 30, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack. Each 20 volt 2.0Ah battery included with the WG163 provides up to 30 minutes of run time. For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack. Each 20 volt 2.0Ah battery included with the WG163 provides up to 30 minutes of run time. For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
How long should a spool last?
on August 14, 2019
Posted by: weed wacker 97
from Minnesota
Gender:Male
I really like this trimmer's battery life,power, weight, etc. but it burns through a spool of line in no time. Admittedly I don't have much experience with weed wackers - how long should a spool last? And is it only supposed to release more line when you press the button? Because I am not pressing the button and it still eats up the line.
Response from worx.comBy Portia M., Customer Experience , August 17, 2019
This varies from user to user. Other factors like the type of grass being cut may affect this as well.
Our Double Helix line is specially designed to work with the Worx GT CommandFeed, and give you a quicker and more efficient cut to help maintain a healthy, professionally groomed lawn. With the purchase of your Worx GT Revolution, you’re automatically enrolled in our Free Spools for Life program. You get free spools pre-loaded with 10 feet of line anytime you need them; just pay shipping and handling for each package of 6.
If you decide to use traditional line, the Worx GT can accept standard 0.065” cutting line found at any garden or home center and can be wound around our empty spool cartridges. Refer to your owner’s manual for important details about how to wind the line on the spools and keep in mind that with conventional cutting line, CommandFeed may not work as expected.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Our Double Helix line is specially designed to work with the Worx GT CommandFeed, and give you a quicker and more efficient cut to help maintain a healthy, professionally groomed lawn. With the purchase of your Worx GT Revolution, you’re automatically enrolled in our Free Spools for Life program. You get free spools pre-loaded with 10 feet of line anytime you need them; just pay shipping and handling for each package of 6.
If you decide to use traditional line, the Worx GT can accept standard 0.065” cutting line found at any garden or home center and can be wound around our empty spool cartridges. Refer to your owner’s manual for important details about how to wind the line on the spools and keep in mind that with conventional cutting line, CommandFeed may not work as expected.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Good edger but.....
on September 16, 2019
Posted by: Rcun1340
from Lubbock, TX
Gender:Male
Bought this edger because of automatice string dispenser. It dispenses more line but it breaks often. About every foot I am hitting the dispense button. Is there a stronger string available. Frustrated.
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D, customer experience , September 18, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.The spool line is made of a biodegradable material so that it easily breaks down without impacting the environment. This makes the spools of line very delicate and in extreme weather situations, the line will begin to melt and fuse together. Based on your description you may need a new pack of spools. An email will be sent to you in regards to this as well. Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Shaft loose and can not keep tight
on October 3, 2019
Posted by: Charlie 39
from Sherman,illinois
Gender:Male
[This review was collected as part of a promotion.] I bought three weeks a go and shaft is loose and can not tighten it.
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D, customer experience , November 7, 2019
Greetings from WORX! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. An email will be sent to you in regards to this as well. Thank you for choosing WORX!
Written by a customer while visiting worx.com