Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
185
4 Stars
25
3 Stars
18
2 Stars
13
1 Star
8
88%of customers recommend this product.
(
204 out of
231)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
on December 29, 2018
Posted by: Xprez
from Omaha, Nebraska
Gender:Male
[This review was collected as part of a promotion.] I bought this to replace my gas edger. Came with two batteries and works better than expected
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Less power than I expected
on February 25, 2019
Posted by: Smurfe
from Gonzales Louisiana
Gender:Male
[This review was collected as part of a promotion.] Just received the trimmer recently. Charged both batteries fully and went to trimming. I was sadly disappointed with the cutting power of the unit. It didn't efficiently trim the grass along the edge of my house or fence. I only experienced about 15 minutes of run time before each battery was basically dead. I was also under the impression the batteries would have a charge left indicator light to let me know the battery status. These batteries do not.
I also question the durabilty of this trimmer. It appears very lightweight in terms of quality build. I would not recommend this device unless you had a VERY small yard. On a positive note, it is an excellent edger. Performed a much cleaner edging along my drive and sidewalk than my edger. I guess I will look for another string trimmer and use this for just an edger.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, March 5, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. When using the 20V GT3.0 String Trimmer and Wheeled Edger as a trimmer, we recommend cutting from the bottom if the grass is overgrown. This may mean that additional passes may be deemed necessary.
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack.
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Thank you for choosing WORX!
Each included 20V MaxLithium battery is designed to provide enough working time per charge to trim up to the average 1/4 acre yard on one charge. Actual results may vary on a variety of factors, including the density of the grass or weeds you’re cutting or the age of the battery pack.
For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. WORX offers high capacity 20V 4.0Ah and 6.0Ah lithium batteries that will increase your runtime with twice the amp hours of our standard battery.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
all in one
on May 4, 2019
Posted by: Merrill
from 136 Newark Ohio 43055
Gender:Male
[This review was collected as part of a promotion.] I got this 3 years all worked good but the bump that to extend trimmers string never worked
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , May 6, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
WORX grass trimmers are not to be "bumped" on the ground to extend the line. Worx GT has a history of changing the game when it comes to feeding trimming line, and the Revolution is no exception. Bumping to advance the line became a thing of the past with auto-feeding line on the first GT, and now, CommandFeed puts the control at your fingertips.
Your trimmer is equipped with CommandFeed. To efficiently feed the line, just press the CommandFeed button as needed while the machine is running until you hear the ‘clattering’ noise of the line cutting. The line will automatically feed to the perfect length for trimming. The motor will shut off when pressing the CommandFeed button and will restart when the button is released.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
WORX grass trimmers are not to be "bumped" on the ground to extend the line. Worx GT has a history of changing the game when it comes to feeding trimming line, and the Revolution is no exception. Bumping to advance the line became a thing of the past with auto-feeding line on the first GT, and now, CommandFeed puts the control at your fingertips.
Your trimmer is equipped with CommandFeed. To efficiently feed the line, just press the CommandFeed button as needed while the machine is running until you hear the ‘clattering’ noise of the line cutting. The line will automatically feed to the perfect length for trimming. The motor will shut off when pressing the CommandFeed button and will restart when the button is released.
Should you have any further questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
on May 4, 2019
Posted by: Bking223
from Fayetteville nc
Gender:Male
[This review was collected as part of a promotion.] I like the light weight and easy to use the only draw back is it is hard to a just in the weed trimming position you have to hold down with your foot and put force to a just it position
Response from worx.comBy Jasmine D, customer experience , May 7, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. To better assist with the WG163 Worx Trimmer repositioning the trimmer the first couple of times will be a little slightly difficult if the tool is brand new . Over time the tool will become easier to adjust . We thank you for choosing Worx and thank you for being a valued Worx Customer !
Written by a customer while visiting worx.com
Customer Rating
5
on May 17, 2019
Posted by: Karen47
from Lincoln,Arkansas
Gender:Female
Works great Great to have two batteries so that you don't have to wait until you charge it to finish the job.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
So much easier on my back and shoulders
on May 24, 2019
Posted by: CapitolRancher
from South Dakota
Gender:Female
[This review was collected as part of a promotion.] This performs really well but I ended up gluing the wheels on because they were constantly coming off. For the price, and ability to interchange batteries with other Workx tools, I am satisfied. And really do love the line spools for life!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
on May 30, 2019
Posted by: Pat67
from Western Ohio
Gender:Male
[This review was collected as part of a promotion.] Works great & light weight & good battery life.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great trimmer combo
on June 2, 2019
Posted by: CoopT
from DFW Texas
Gender:Male
[This review was collected as part of a promotion.] I bought this trimmer as an upgrade to my existing WORX trimmer that I have had for many years. The old trimmer continues to work. I’m sure the new one will be just as reliable as the first
I would recommend this to a friend!
Written by a customer while visiting worx.com