Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.5
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
185
4 Stars
25
3 Stars
18
2 Stars
13
1 Star
8
88%of customers recommend this product.
(
204 out of
231)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer & Edger (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Fantastic tool
on June 18, 2019
Posted by: Excoasty
from Pagosa, Colorado
Gender:Male
I bought this a year ago and it still works great !
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
What happened
on July 11, 2019
Posted by: Maggy
from Indiana
Gender:Male
Used my NEW wg163 string trimmer today, what a disappointment. I didn't even trim 3 feet, line broke, took spool out, started unit, line broke..... Ok by now you get the hint... it doesn't work. What do we do from here?
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , August 6, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused.
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
I recommend unwinding and rewinding the spool to make sure the line is not overlapping or stuck together. Since the trim line is biodegradable, it can melt and stick together causing the line to not feed properly. You can also try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature. For future packs of spools purchased, We recommend storing the spools in a cool, dry place.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
String Trimmer/Edger WG-163
on August 6, 2019
Posted by: Flatland Farmer
from Coastal South Carolina
Gender:Male
[This review was collected as part of a promotion.] Super Lawn-Care Equipment; Smart engineers, good design, good production & designed for task at HAND.!!!!!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Simple to follow features
on August 23, 2019
Posted by: Ing88
from West Shokan, New York
Gender:Female
I'm a senior citizen and this Worx trimmer is easy to use and gets the job , makes trimming good exercise without the pain.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome edger/trimmer
on September 9, 2019
Posted by: lljones12
from Houston, Texas
Gender:Male
[This review was collected as part of a promotion.] After using several edgers/trimmers, I believe that this is the best edger/trimmer on the market. It has great quality. It is easy to use and works great. I believe it is a great buy, best bang for your buck. I finally got an edger/trimmer worth buying and using.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting worx.com
Customer Rating
1
NOT worth the money
on September 15, 2019
Posted by: kdr66
from 55058
Gender:Male
Worste trimmer I have ever owned, battery life is ok but the command feed and manual feed stopped working after the first spool. I bought Worx replacement spools so in theory they should work but they don't , I have rewound 2 different spools with no change.Dont waste your money or time on this worthless pile.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , September 17, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. I apologize for any inconveniences you have been caused.
I would like to learn more about the specific issue that you are experiencing so that I can provide you with a solution. You will receive a email from me shortly to discuss this further.
Thank you for choosing WORX!
I would like to learn more about the specific issue that you are experiencing so that I can provide you with a solution. You will receive a email from me shortly to discuss this further.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Replaced 3 tools
on June 22, 2020
Posted by: talia2
from New Hampshire
Gender:Female
[This review was collected as part of a promotion.] We have a gulley that runs near the street across our front yard. This area is impossible to mow. We have tried using a hand-held a gas trimmer,(too heavy, loud and hard to start) a wheeled gas trimmer (so loud we couldn't do morning or evening trimming, also hard to start and leaked oil) and a corded electric trimmer (needed a 100' cord and had to stoop over to use it). After the first use of the WORX telescoping trimmer and wheeled edger, we sold all 3 other weed whackers we had! It is lightweight, quiet, the right length to avoid stooping and cuts great! Power stayed steady for the 30" min we needed. The string seems to be sturdier and last longer than the gas trimmers. Also happy that it came with free string for life.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 10, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Trimmer & Blower Combo! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Free lifetime refill ruse
on June 14, 2021
Posted by: Dave521
from Uniontown, Ohio
Gender:Male
The website advertises free lifetime trimmer line refills for their WG163 Trimmers, but their ordering website doesn't work. Everyone you put the refills into your cart and try to proceed to Checkout it just sits and spins and won't complete t g e order processing.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 16, 2021
Thank you for sharing your experience and review! I am more than happy to help. Please check your email as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com