Customer reviews from worx.com
WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.4
(445 Reviews)
Rating breakdown 445 reviews
5 Stars
317
4 Stars
63
3 Stars
24
2 Stars
26
1 Star
15
87%of customers recommend this product.
(
332 out of
381)
Customer Reviews for WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Posted by: AParker
from North Carolina
Gender:Female
Verified Purchase:Yes
Great tool suitable for women and lite weight
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Johnny P
from DE
Gender:Male
Verified Purchase:Yes
Great price for our small yard with no hills. Also like the minimalist storage capability. Lighter weight is much easier on the body.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Can't switch shaft to trimmer position from edger
on April 1, 2026
Posted by: In my garden
from San Jose, CA
Newly assembled from.box. All good EXCEPT it seems to be locked or stuck in the edger position (as it was in the box). Watched many videos. No help. For me trimming is primary need. Before I return it, is it likely this one is faulty?
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 2, 2026
Hello there! Thanks for your feedback. We understand that switching the WG163 from edging back to trimming can feel difficult at first. The design does require a bit of leverage: for best results, remove the battery, place one foot firmly on the cutting head to brace it, then unlock the shaft collar. While keeping the head steady with your foot, pull up on the handle and rotate the shaft back to the straight trimming position until it clicks, then lock the collar again. This bracing step helps prevent the head from turning and makes the rotation much easier. If you continue to have trouble, our support team is happy to help—please reach out to us at worx@positecgroup.com. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
My Worx
on April 6, 2026
Posted by: eug15
from Dallas, GA
Gender:Male
[This review was collected as part of a promotion.] I love the Worx products. Just bought the WG163 weeder. Good powerful tool. this is my 4th product by Worx!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I’ve only used it twice but so far it has worked like a charm.
Written by a customer while visiting worx.com
Posted by: rick coffey
from illinois
Gender:Male
Verified Purchase:Yes
I found the trimmer head to be a little hard for me to adjust to the proper position because I had to use my foot and bend over to adjust it. The one I saw on your web sight had a locking / unlocking bar for trimmer head adjustment and I was wanting that one. That is why I am returning the one I received. I was just afraid it would break if I put too much pressure on it. Though I have been really satisfied with the products I have purchased in the past I didn't feel this trimmer was right for me. I will be searching your web sight again to locate the one I want and will be more than happy to purchase more tools from you in the future. Thank You for your understanding and cooperation in this matter.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Hot rod Harry
from Ohio, Gallipolis
Verified Purchase:Yes
The line feed doesn’t work and no way to cut grass even. No wheels on grass guard. Why offer it!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, May 12, 2026
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: KFAJH
Verified Purchase:Yes
Just got it assembled, but have not tried it out yet.
Please send the info for the free spools for life offer. They do include the strings, correct?
Response from worx.comBy WORX Customer Service, May 12, 2026
Hello there! Thank you for your inquiry. Congrats on getting your WG163 assembled!
Yes, the Free Spools for Life program does include the replacement cutting strings. The spool model used for this program with the WG163 is WA0010. WORX will send you replacement spools as needed at no cost other than shipping of $9.95 plus tax. You can find full details on https://www.worx.com by registering your product and selecting the Free Spools for Life (WA0010) option.
Thank you for choosing WORX!
Yes, the Free Spools for Life program does include the replacement cutting strings. The spool model used for this program with the WG163 is WA0010. WORX will send you replacement spools as needed at no cost other than shipping of $9.95 plus tax. You can find full details on https://www.worx.com by registering your product and selecting the Free Spools for Life (WA0010) option.
Thank you for choosing WORX!
Written by a customer while visiting worx.com