Customer reviews from worx.com
WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
300
4 Stars
59
3 Stars
23
2 Stars
24
1 Star
12
88%of customers recommend this product.
(
320 out of
364)
Customer Reviews for WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Posted by: mebr
from La Follette, TN
Gender:Female
Verified Purchase:Yes
I'm sure it'll work great, but instructions are horrible! I'm having someone else look at it with the horrible instructions to see if they can figure it out.
Response from worx.comBy WORX Customer Service, August 4, 2025
Thanks for your honest feedback—we really appreciate you taking the time to share your experience.
We’re sorry to hear the instructions have been frustrating. Our goal is to make them as clear and accessible as possible for a wide range of users, which sometimes means simplifying or generalizing the content. That said, we know there’s always room for improvement, and your input helps us identify where we can do better.
We'd like to learn more about the specific issue that you are experiencing. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
We’re sorry to hear the instructions have been frustrating. Our goal is to make them as clear and accessible as possible for a wide range of users, which sometimes means simplifying or generalizing the content. That said, we know there’s always room for improvement, and your input helps us identify where we can do better.
We'd like to learn more about the specific issue that you are experiencing. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Written by a customer while visiting worx.com
Posted by: Vinny M
Verified Purchase:Yes
Owners manual instructions are useless. There is no text, just vague pictures. The wheels for the unit just keep falling off. The 20 volt system is underpowered compared to the Worx 40 volt unit that I have.
Response from worx.comBy WORX Customer Service, August 4, 2025
Thank you for your honest feedback—we’re sorry to hear about the frustration with the instructions, wheel attachment, and power performance. That’s definitely not the experience we want for our customers.
We aim to make our manuals as universally understandable as possible, which is why they rely heavily on visuals. However, we recognize that this approach doesn’t work for everyone, and your input helps us improve how we communicate with our users.
As for the wheels and power concerns, we’d really like the opportunity to troubleshoot and help resolve these issues. Please reach out to us directly at worx@positecgroup.com so our team can assist you further.
Thank you for choosing Worx!
We aim to make our manuals as universally understandable as possible, which is why they rely heavily on visuals. However, we recognize that this approach doesn’t work for everyone, and your input helps us improve how we communicate with our users.
As for the wheels and power concerns, we’d really like the opportunity to troubleshoot and help resolve these issues. Please reach out to us directly at worx@positecgroup.com so our team can assist you further.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Close2
from Vermilion Ohio
Gender:Male
Verified Purchase:Yes
Not only impressed by the quality but the battery life is double what my son's has.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Phargis
Verified Purchase:Yes
Awesome tool. Does exactly what I'm wanting.
Written by a customer while visiting worx.com
Posted by: Sharny
from Creedmoor, NC
Gender:Male
Verified Purchase:Yes
Good, but the auto-string feed doesn't seem to work.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
This weed eater is light weight and works well!!
on August 16, 2025
Posted by: StacyG
from Georgia
Gender:Female
This is my second workx weedeater, the first one lasted like the first worx weedwacker lasted 10 years..Bought another one in 2024 and the handle that you hold just broke while weedeating.Was hoping the work might be able to help with this issue..The quality was on target till now..
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Larry75
from Boonville, Missouri
Gender:Male
Verified Purchase:Yes
Unit was simple to assemble although the instructions are somewhat difficult to understand due to lack of written instructions - pictures only. Once assembled and I charged the batteries, the unit took off. The line was initially tangled on the spool, so I had to disassemble and rewind the string - not a difficult job. I was amazed on how long each battery lasted. Unit seems to work good!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Homie824
Verified Purchase:Yes
Good little weed eater
Written by a customer while visiting worx.com