Customer reviews from worx.com
WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.4
(446 Reviews)
Rating breakdown 446 reviews
5 Stars
318
4 Stars
63
3 Stars
24
2 Stars
26
1 Star
15
87%of customers recommend this product.
(
333 out of
382)
Customer Reviews for WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
2
Terrible product
on September 3, 2022
Posted by: NickyGu
from Stillwater NY
Gender:Male
I bought this a few weeks back with high hopes. When the lawn mower arrived I realized it’s an extremely lightweight and plastic, almost feels like a toy handling it. Hardly any power and the battery does not last as long as it’s advertised. Great for an elderly woman with a small yard, but nothing more. Took me two days just to finish my back yard that’s less than 1200sqft on a full battery. Ridiculous.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 6, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you need any further assistance please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you need any further assistance please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Light, nimble mower
on September 25, 2022
Posted by: MRGa
from St. Paul, mn
Gender:Male
We have a relatively small yard, and this works great. We also have an embankment which is hard to mow, and this makes it much more stable because it’s so light. Seems like a very nice reliable product.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Wish I could give it 5 stars, but I can't!
on September 25, 2022
Posted by: Little Toy Mower
from Sparks Nevada
Gender:Female
It is not the lawn mowers fault. It is so light it feels like a toy lawn mower. I think maybe my yard is too big for it and the lawn is not huge. I have used it three times and I like that it mulches the grass to some extent but none of the grass goes into the grass catcher. It leaves the clippings in long rows and I either have to rake it up or go over the rows two times.
We recently had a lot of rain for Nevada and the grass was really thick. I had to use my old mower. I did let the grass dry out before mowing. I think my option is to mow it twice a week. I wish I thought it was the best mower ever!
We recently had a lot of rain for Nevada and the grass was really thick. I had to use my old mower. I did let the grass dry out before mowing. I think my option is to mow it twice a week. I wish I thought it was the best mower ever!
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , September 27, 2022
Hello! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you need further assistance please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you again for choosing Worx!
Thank you again for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Happy but
on November 9, 2022
Posted by: Hfaaa
Gender:Female
Adjustable height mechanism is jammed making it impossible to get the front wheel to turn. Any advice?
Written by a customer while visiting worx.com
Customer Rating
5
Powerful and lightweight
on January 17, 2023
Posted by: CurtB67
from Esc
Gender:Male
[This review was collected as part of a promotion.] I Received my trimmer today and went straight out to cut all the weeds. Cut through them with ease and it didn’t make my back hurt like it does with my gas trimmer. So light weight and easy to handle. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Mower came with a broken part
on January 18, 2023
Posted by: Todd2
from Bowmanstown pa
Gender:Male
[This review was collected as part of a promotion.] My broken part has bin replaced but the shipping method is horrible if it would have bin sent through usps I would have gotten my part two weeks ago
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , January 19, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review with us. We are happy to hear that you have received the parts needed for your mower. Your feedback is greatly appreciated and helps us understand where we can improve your next Worx experience.
Written by a customer while visiting worx.com
Customer Rating
4
40v 17” cordless lawn mower
on April 7, 2023
Posted by: Bac9202
from Leander texas
Gender:Male
[This review was collected as part of a promotion.] Easy to put together out the box. I have a medium size Texas lawn and did it in sections. The battery life is great and did not have to recharge. I would recommend this product for smaller lawns but worked well on my medium size lawn.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Great cutting, not enough battery.
on April 17, 2023
Posted by: Larry502
from Louisville, ky
Gender:Male
[This review was collected as part of a promotion.] I received the mower a few weeks ago. First of all, the assembly was unbelievably east. Had it ready to go in under 30 minutes.
My first cut of the season, I was able to get most of my backyard (approximately 80' x 60') finished on turbo mode before the batteries died. I had to charge them for several hours, so I had to finish the backyard on the following day.
The front yard was much less to cut, and I was able to get it done, along with the remainder of the backyard, with the batteries recharged.
The mower cut thick grass and plenty of decent sized sticks with no problem. We recently had a bad day of wind, so the yard was littered with broken branches. The blade held up and didn't disappoint. The only downside was the lack of life the batteries had. I may have gotten about 60 minutes (on turbo mode) before they died. Next time I will try the eco mode and hopefully be able to get everything done in one battery cycle.
Overall I recommend getting those mower for how well it does the job. My only recommendation would be to order an additional set of batteries, so that if the mower dies, you don't have to wait for the batteries to charge.
I would recommend this to a friend!
Written by a customer while visiting worx.com