Customer reviews from worx.com
WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.4
(446 Reviews)
Rating breakdown 446 reviews
5 Stars
318
4 Stars
63
3 Stars
24
2 Stars
26
1 Star
15
87%of customers recommend this product.
(
333 out of
382)
Customer Reviews for WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
2
Not so great
on July 10, 2022
Posted by: Mar0704
from Pa
Gender:Female
Purchased after being extremely happy with weed eater. Mower does. It cut very well and even on lowest setting it is too high. Expected better for the price.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , August 30, 2022
Hello Valued Customer. It's unfortunate to learn that the Worx lawn mower fell below your purchase expectations. We greatly appreciate you taking the time to share your experience and review. Your feedback helps us understand where we can improve. Should you wish to leave us with additional feedback or have any questions. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
3
A downgrade from previous model
on July 11, 2022
Posted by: Dax13
from Central Fl
Gender:Female
[This review was collected as part of a promotion.] We had the previous model with 2 40v ShareVolt batteries. It finally gave out after 5 hard years of year round use in Fl. This is the replacement. Not as robust, battery life isn’t as long, handle angle is no longer adjustable, thinner plastic. Disappointing product from WORX.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , August 29, 2022
Hi there! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you need any further assistance please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you again for choosing Worx!
Thank you again for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Have only had 1 month!
on July 29, 2022
Posted by: Jhgtrav
from Travelers Rest SC
Gender:Female
[Employee of worx] I say that to let you know my recommendation is limited. I have enjoyed the mower and my front yard looks great. 1st cut I was able to complete the front yard on 1 charge. Now I am not. I am not sure if it is because we have Bermuda grass or degradation of the battery. I continue to learn that bagging works better than mulching as that really chews up battery life.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great value
on August 1, 2022
Posted by: Art70
from Middletown, Pa
Gender:Male
[This review was collected as part of a promotion.] I have a small yard and this lawnmower fit the bill. It easy to maneuver and light enough to carry with one hand.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Things I wish I'd have known before buying
on August 2, 2022
Posted by: ShariU222
from Illinois
Gender:Female
[This review was collected as part of a promotion.] I bought this lawnmower for the reasons it is boasted about: it's battery powered, lightweight, and easy to use and maneuver. These are all great (and accurate) features. However, I'm not 100% satisfied with this mower.
First, if you're considering buying this, just get the package with 4 batteries! I struggled making the decision on 2 vs. 4 and because I have a small yard (and cost) I only got 2. The batteries definitely don't last very long which is a bummer. So just save yourself grief and get 4.
Second, the mower has two modes, eco and turbo... Unfortunately I have found zero difference in performance between the two. And overall performance isn't great. I don't feel that it cuts the grass as well/as evenly as my old (and I mean old) rinky-dink gas mower that I was replacing. I've walked at a normal pace and I've walked at a slower pace, and I still end up with a lot of blades of grass that somehow don't get cut and stand taller than the rest.
If I were to start over, I think I would opt for one of the larger mowers with steel blades. Maybe that's the problem? Love the idea of a battery powered, easy-to-use, lightweight mower (which it is), but as expensive as these are I expected more out of it.
First, if you're considering buying this, just get the package with 4 batteries! I struggled making the decision on 2 vs. 4 and because I have a small yard (and cost) I only got 2. The batteries definitely don't last very long which is a bummer. So just save yourself grief and get 4.
Second, the mower has two modes, eco and turbo... Unfortunately I have found zero difference in performance between the two. And overall performance isn't great. I don't feel that it cuts the grass as well/as evenly as my old (and I mean old) rinky-dink gas mower that I was replacing. I've walked at a normal pace and I've walked at a slower pace, and I still end up with a lot of blades of grass that somehow don't get cut and stand taller than the rest.
If I were to start over, I think I would opt for one of the larger mowers with steel blades. Maybe that's the problem? Love the idea of a battery powered, easy-to-use, lightweight mower (which it is), but as expensive as these are I expected more out of it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 25, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Just right for me
on August 4, 2022
Posted by: Mtnsandwoods
I bought this a month ago. I have a variety of spaces that need maintenance. The batteries last as long as I want to work and recharged rapidly. Exceeded my expectations
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great gift
on August 12, 2022
Posted by: siu415
from chicago
Gender:Female
I was torn between the 14 and 17 inch. I went with 17 because that's what the electric mower is. Having put in a patio design my daughter did not like having to drag an extension cord around outdoor furniture. I purchased for my daughter and she loves it. So do I and I'm sure the neighbors do as well. This mower is really quiet. Nice cut.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Light weight, good battery life, quiet.
on August 26, 2022
Posted by: Zeldadad
from Brown Deer, WI
Gender:Male
[This review was collected as part of a promotion.] Despite not having the full adjustable handle I was assured it did have, I do like it for mowing my campsite. It's quiet, light and stores easy. The word campsite is the reason I got this to mow under my camper. I can't do that because the handle does not adjust/pivot down as I was told it did. Now I still need to reach under with my weed trimmer which is not very easy. Sure wish I would have not been misled. ( weed killer worked just as well)
I would recommend this to a friend!
Written by a customer while visiting worx.com