Customer reviews from worx.com
WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Average customer rating
4.5
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
300
4 Stars
59
3 Stars
23
2 Stars
24
1 Star
12
88%of customers recommend this product.
(
320 out of
364)
Customer Reviews for WORX - 40V 17" Cordless Lawn Mower and 20V 12" Cordless Grass Trimmer Combo Kit (2 x 4.0 Ah Batteries & 1 x Charger) - Black
Customer Rating
1
17" work mower
on June 22, 2022
Posted by: Jack43
from West branch,Mi
Gender:Male
I used this twice and the starter switch already broke can I get a replacement switch don't think its very dependable if I have replace this all time very disappointing
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 26, 2022
Hello Valued Customer! Know that this is not what we expect from our products. We appreciate you bringing this to our attention. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
4
Worx Pretty Good
on June 28, 2022
Posted by: TGThx
from New Orleans, LA Area
Gender:Male
[This review was collected as part of a promotion.] I was in the market for a new mower and having previous history with a Worx Trimmer/Edger I decided to give this a try. Right out of the box I was pleasantly surprised with the design, features, and how light it was. I must admit I was concerned that it would take hours to complete my yard given this was not a gas-powered mower, especially after it died halfway thru my initial use. I recharged the batteries and was able to complete my first cut, I do need to tell you my grass was pretty tall at the time. The following cuttings, twice so far, I have been able to cut my yard on a single charge using ECO.
I am happy with this purchase, would recommend it, and have since added a new trimmer to my wishlist (mine was damaged in a hurricane).
Now all I need to do is hand this over to the kids and I can supervise!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Better than I thought
on July 1, 2022
Posted by: Kenn puppy
from Colfax wa
Gender:Male
[This review was collected as part of a promotion.] Exceeded my expectations
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not so great
on July 10, 2022
Posted by: Mar0704
from Pa
Gender:Female
Purchased after being extremely happy with weed eater. Mower does. It cut very well and even on lowest setting it is too high. Expected better for the price.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , August 30, 2022
Hello Valued Customer. It's unfortunate to learn that the Worx lawn mower fell below your purchase expectations. We greatly appreciate you taking the time to share your experience and review. Your feedback helps us understand where we can improve. Should you wish to leave us with additional feedback or have any questions. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
3
A downgrade from previous model
on July 11, 2022
Posted by: Dax13
from Central Fl
Gender:Female
[This review was collected as part of a promotion.] We had the previous model with 2 40v ShareVolt batteries. It finally gave out after 5 hard years of year round use in Fl. This is the replacement. Not as robust, battery life isn’t as long, handle angle is no longer adjustable, thinner plastic. Disappointing product from WORX.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , August 29, 2022
Hi there! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you need any further assistance please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you again for choosing Worx!
Thank you again for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Have only had 1 month!
on July 29, 2022
Posted by: Jhgtrav
from Travelers Rest SC
Gender:Female
I say that to let you know my recommendation is limited. I have enjoyed the mower and my front yard looks great. 1st cut I was able to complete the front yard on 1 charge. Now I am not. I am not sure if it is because we have Bermuda grass or degradation of the battery. I continue to learn that bagging works better than mulching as that really chews up battery life.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great value
on August 1, 2022
Posted by: Art70
from Middletown, Pa
Gender:Male
[This review was collected as part of a promotion.] I have a small yard and this lawnmower fit the bill. It easy to maneuver and light enough to carry with one hand.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Things I wish I'd have known before buying
on August 2, 2022
Posted by: ShariU222
from Illinois
Gender:Female
[This review was collected as part of a promotion.] I bought this lawnmower for the reasons it is boasted about: it's battery powered, lightweight, and easy to use and maneuver. These are all great (and accurate) features. However, I'm not 100% satisfied with this mower.
First, if you're considering buying this, just get the package with 4 batteries! I struggled making the decision on 2 vs. 4 and because I have a small yard (and cost) I only got 2. The batteries definitely don't last very long which is a bummer. So just save yourself grief and get 4.
Second, the mower has two modes, eco and turbo... Unfortunately I have found zero difference in performance between the two. And overall performance isn't great. I don't feel that it cuts the grass as well/as evenly as my old (and I mean old) rinky-dink gas mower that I was replacing. I've walked at a normal pace and I've walked at a slower pace, and I still end up with a lot of blades of grass that somehow don't get cut and stand taller than the rest.
If I were to start over, I think I would opt for one of the larger mowers with steel blades. Maybe that's the problem? Love the idea of a battery powered, easy-to-use, lightweight mower (which it is), but as expensive as these are I expected more out of it.
First, if you're considering buying this, just get the package with 4 batteries! I struggled making the decision on 2 vs. 4 and because I have a small yard (and cost) I only got 2. The batteries definitely don't last very long which is a bummer. So just save yourself grief and get 4.
Second, the mower has two modes, eco and turbo... Unfortunately I have found zero difference in performance between the two. And overall performance isn't great. I don't feel that it cuts the grass as well/as evenly as my old (and I mean old) rinky-dink gas mower that I was replacing. I've walked at a normal pace and I've walked at a slower pace, and I still end up with a lot of blades of grass that somehow don't get cut and stand taller than the rest.
If I were to start over, I think I would opt for one of the larger mowers with steel blades. Maybe that's the problem? Love the idea of a battery powered, easy-to-use, lightweight mower (which it is), but as expensive as these are I expected more out of it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 25, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com