The unit is missing the plastic debris cover which is required for the unit to actually work. It is useless without it. I have tried to email Worx to no avail
Response from worx.comBy WORX Customer Service, April 22, 2026
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Please email us at worx@positecgroup.com to advise us that you haven't gotten your parts, we will be happy to help and ensure it gets to you!
Response from worx.comBy Worx Customer Service, January 2, 2026
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you. Thank you for choosing Worx tools!
Our city stopped bulk leaf pick up and expect us to bag now. This Vac/Mulcher has helped me pick up thousands of pounds of leaves. With the hose attachment, I fill up bags that have 10times the leaves that you normally could fit. This is the most used outdoor tool I have. Fantastic