Customer Reviews for GE - 30 in. Wide 4 Element Built-In Electric Cooktop with 2 Power Boil Elements - Stainless Steel on Black
Customer Rating
1
One of the burner broken
on August 22, 2025
Posted by: Rizon
Just purchase last June 2025 and now one of the burner wont change to low setting. It is always on high setting.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, August 26, 2025
We'd like to assist with the burner not changing from the low setting.
We recommend trying out an electronic reset. This can be done by resetting the power to the cooktop at your breaker. You will want to switch it off and let the unit sit for 2-3 minutes, then restore power to the cooktop.
If the reset doesn't help, we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Love our new cook top , was a little worried at first unit was a little smaller than previous one but it cover the hole that was there just barely....but all in all very pleased so far.
Response from geappliances.comBy Diego, GE_Appliances, August 19, 2025
We'd like to give you some cleaning information for your cooktop. We recommend checking page 18 of the owner's manual to see a guide on how to clean burned-on residue from your unit's surface: https://products-salsify.geappliances.com/image/upload/s--ldUyX57F--/446a89821bdc8621a24e76094e21532bc8dc6468.pdf
We like the style of the cooktop, very easy to use. Wish that you have something to cover the cooktop when one burner is only used so the splashing of oil not scattered on the other burners.
the cooktop is beautiful, but not even two weeks in the heat light on one of the burners stays on permanently. The vendor is coming this week and hopefully there will be a solution