Customer reviews from weber.com
Weber - GENESIS S-315 Propane Gas Grill - Stainless Steel
Average customer rating
4.4
(766 Reviews)
Rating breakdown 766 reviews
5 Stars
536
4 Stars
111
3 Stars
56
2 Stars
29
1 Star
34
88%of customers recommend this product.
(
540 out of
613)
Customer Reviews for Weber - GENESIS S-315 Propane Gas Grill - Stainless Steel
Posted by: Theodore/Dawn
Verified Purchase:Yes
When we switched to Weber grills 25 years ago we were going through a grill almost yearly, now we just bought our third because we sold our house and they wanted our Spirit, we are so happy with the genius we just bought it cooks more true to temperature and timing than the spirit did and we rotisserie all the time to and all comes out perfect to . They also have CA a long warranty and will quickly send free replacement parts.
Written by a customer while visiting weber.com
Posted by: Tom Murley
Expertise:Intermediate
Verified Purchase:Yes
I have had a Genesis Grill for 10+ years - it so nice to have this grill that has push button ignition- temperature control is awesome
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
great grill, horrible customer service!
on June 12, 2025
Posted by: TAH77
from st. paul
I bought this and assembled it myself and it is a great product however there was a large sticker of advertisements on the front and when I pulled it off it left a residue that I could not get off even after internet research. I called the customer service, they took pictures over a live chat, submitted it to someone while I waited on hold and came back and said there's nothing they can do except to stare at that on my $1,000 grill. I ended up talking to the store where I bought it and they suggested Goo gone which took the stain off. why doesn't Weber customer service tell you that as opposed to leaving you high and dry with a defective grill! 2 hours of hustling around trying to figure out a solution and a $10 bottle of Goo gone I can now enjoy my grill, I hope Webber sees this and can inform their customer service agents to do a better job.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 23, 2025
Thank you for your feedback. We sincerely apologize for the disappointing experience you had. Your satisfaction is important to us, and we are here to assist. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Antioch, IL
Verified Purchase:Yes
Warranty issue was not addressed when submitted for repair (rust spots developing on 1 year old hood already; must have been an issue during production). Was told that it doesn't meet Webers level of damage to be replaced, so I have to deal with the imperfections in my hood until they rust all the way through before they will replace the hood.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, August 26, 2025
Your feedback is very important to us. We are sorry to hear about the damage to the lid. We are here to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
This grill began rusting on three separate parts within 3 weeks of purchase and assembly. I followed the instructions in the Weber manual including covering the grill at all times when not in use. When reaching out to Weber about the issue, they claimed that the rust is from being located in a "coastal area" (I'm 6 miles from the beach). But after 3 weeks? I call this either defective or poor quality from Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 6, 2025
Your feedback is very important to us! We are sorry that the grill has rusted. We sincerely apologize for the inconvenience this has caused you. Your feedback is deeply appreciated, and we will relay it to the relevant team. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Stainless rusts
on September 8, 2025
Posted by: Weber isn't
from New City, NY
I purchased the grill from a retailer on June 25, 2025. The stainless steel finish is now beginning to rust. I called customer service and they stated they cannot do anything about it and suggested NY is a humid environment. I had my previous Weber for over 10 years and this did not happen.
Response from weber.comBy Consumer Care, Weber, September 10, 2025
We appreciate your feedback on the Genesis S-315 Gas Grill and are sorry to hear about the rusting on the grill. We understand the frustration this experience has caused, and rest assured, we will relay this issue to the appropriate team for improvement. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Not as good as they used to be
on September 19, 2025
Posted by: Mr Magoo
Purchased this grill to replace and old E-310 that needed extensive parts.
Should have gone ahead and gotten replacement parts if we could.
First, as others have pointed out it is open under the shelves exposing wires and the gas line and
making an easy entrance for animals.
This is also a HUGE safety concern as a small child could easily reach in and grab things as well as touch the cook box and get burned!
Come on Weber, fix this safety issue! Very poor design.
And retrofit all past grills made like this to prevent accidents!!!!!
We are also not happy this does not include the tank level gauge. For the price paid over other grills, and what should be a Weber selling point, it should be included.
The build quality has also gone down hill.
Where they used to use screws they now use plastic push pins for assembly. Cheaper than screws and probably will not last. Although it does make for a little easier assembly it makes the grill seem cheap.
Also when I tried to register the grill online, the web site would not recognize my serial number.
So of course when I called customer service I was connected to a person I could barely understand.
Weber has apparently out sourced their customer service.
I really do not expect this grill to last as long as our last Weber grill and am finding it VERY hard to recommend Weber anymore since they have cheapened it up in quality and have apparently out sourced their customer service.
We really wish we had looked at other grills before this purchase but were going by past Weber quality, which we see now may have been a mistake.
Should have gone ahead and gotten replacement parts if we could.
First, as others have pointed out it is open under the shelves exposing wires and the gas line and
making an easy entrance for animals.
This is also a HUGE safety concern as a small child could easily reach in and grab things as well as touch the cook box and get burned!
Come on Weber, fix this safety issue! Very poor design.
And retrofit all past grills made like this to prevent accidents!!!!!
We are also not happy this does not include the tank level gauge. For the price paid over other grills, and what should be a Weber selling point, it should be included.
The build quality has also gone down hill.
Where they used to use screws they now use plastic push pins for assembly. Cheaper than screws and probably will not last. Although it does make for a little easier assembly it makes the grill seem cheap.
Also when I tried to register the grill online, the web site would not recognize my serial number.
So of course when I called customer service I was connected to a person I could barely understand.
Weber has apparently out sourced their customer service.
I really do not expect this grill to last as long as our last Weber grill and am finding it VERY hard to recommend Weber anymore since they have cheapened it up in quality and have apparently out sourced their customer service.
We really wish we had looked at other grills before this purchase but were going by past Weber quality, which we see now may have been a mistake.
Response from weber.comBy Consumer Care, Weber, September 23, 2025
Thank you for your feedback on the Genesis E-315 Gas Grill. We're sorry you are disappointed with its features. Our grills are carefully designed and tested to last for years. While the new Genesis models don't have all the features of some others, they still offer the quality, durability, and performance the Genesis grill is known for. Also, our grills are backed by an amazing warranty. Please know that we always look for ways to improve our products and customer experience, and we are happy to pass your feedback along. Please don’t hesitate to reach out if you need assistance with your grill. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Materials used are far inferior to older models
on January 16, 2026
Posted by: Skiguy
from Canada
Gender:Male
Verified Purchase:Yes
The BBQ does not have full enclosure as in past .A very obvious cost saving measure .
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, January 16, 2026
Your feedback means a lot to us and we will be sure to share your comments with our team for consideration. If there is anything else we can help you with please reach out direct. Thank you!
Written by a customer while visiting weber.com