Customer reviews from weber.com
Weber - GENESIS E-335 Natural Gas Grill - Black
Average customer rating
4.5
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
126
4 Stars
29
3 Stars
11
2 Stars
4
1 Star
7
92%of customers recommend this product.
(
132 out of
144)
Customer Reviews for Weber - GENESIS E-335 Natural Gas Grill - Black
Posted by: Anonymous
from Lancaster Pa
Expertise:Intermediate
Verified Purchase:Yes
Although I haven’t grilled much with it yet I am happy with the features that this grill provides. I can add the griddle when I need it or just grill food and enjoy the grill marks using the sear function. I just wish this grill had included a gas gage. The cabinets are real handy for storing the grill and griddle pieces.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 16, 2024
Thank you for your kind feedback! We are thrilled that you are enjoying your new Genesis grill and griddle insert! Your satisfaction is very important to us and we will bring your feedback about the LP tank scale to the appropriate teams.
Our Care team would like to know more about your experience. Please look for our email outreach soon. Happy grilling!
Our Care team would like to know more about your experience. Please look for our email outreach soon. Happy grilling!
Written by a customer while visiting weber.com
Posted by: Bob Sutherland
Verified Purchase:Yes
This grill speaks for itself and I enjoy all the possible options of it. This will be great for family and friends use for many summers to come. P.S. I even named him Wilber Weber.
Written by a customer while visiting weber.com
Posted by: Martini USVI
from St Thomas USVI
Verified Purchase:Yes
I had my last Weber grill last 12 years. I live on the ocean so that’s no small feat with the salt air. The new grill is everything I was expecting. The speed at which it gets to 700 degrees is amazing and the side burner is perfect for my cast iron pans. My only complaint is the automatic igniter doesn’t work.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 16, 2024
We appreciate your great feedback. Congratulations on your new grill! We expect you to make many happy memories and delicious meals together over the years.
We apologize for the inconvenience with your grill's electronic igniter. Usually simple troubleshooting, like changing the direction of the battery, will solve the issue. Our Care team is here to help! Please look for our email. Thank you!
We apologize for the inconvenience with your grill's electronic igniter. Usually simple troubleshooting, like changing the direction of the battery, will solve the issue. Our Care team is here to help! Please look for our email. Thank you!
Written by a customer while visiting weber.com
Posted by: Salmon52
from Bahamas
Expertise:Intermediate
Verified Purchase:Yes
Really good grill. Much more powerful than my old grill. Be careful of the heat when you first start using it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Assembly of 335
on April 19, 2024
Posted by: GabaGhoul
from Nor Cal
I assembled this for my son last week (he bought one) tip top quality and I’m going to buy one of these for myself. I’ve used Weber products since college (40 yrs) THE BEST!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Christoper M. Holick
Verified Purchase:Yes
I have been a long time Weber Grill Customer. I am extremly pleased with my new Genesis Weber Grill. Everything is perfect and we have enjoyed grilling on our new grill and have experimented with new grilling adventures to perfection. Thank you again for quality Weber grill!
Chris and Beth Holick
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: N.B.E.
Verified Purchase:Yes
The grill doesn’t consistently heat up. I wouldn’t buy this again.
Response from weber.comBy Consumer Care, Weber, April 25, 2024
We value your feedback and we apologize for the disappointment. Your grill has a built-in safety device that will limit the gas flow if the gas line is not pressurized before igniting the burner. It sounds like this might be happening to your grill! We apologize for the inconvenience.
We are here to help troubleshoot the issue and get your grill working as expected. Please look for an email outreach soon! Thank you.
We are here to help troubleshoot the issue and get your grill working as expected. Please look for an email outreach soon! Thank you.
Written by a customer while visiting weber.com
Posted by: Eric33
Verified Purchase:Yes
Nice grill, but came assembled and missing a few hooks and screws. Cannot seem to reach anyone at Weber, but would be nice if someone would contact me to correct the issue.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 26, 2024
Thank you for your feedback. We are very sorry to learn about the missing hardware. We will make this right. Our Care team is here to help. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com