Customer reviews from weber.com
Weber - GENESIS E-335 Natural Gas Grill - Black
Average customer rating
4.5
(318 Reviews)
Rating breakdown 318 reviews
5 Stars
221
4 Stars
55
3 Stars
22
2 Stars
6
1 Star
14
92%of customers recommend this product.
(
232 out of
251)
Customer Reviews for Weber - GENESIS E-335 Natural Gas Grill - Black
Customer Rating
1
Im Truly very disappointed it’s junk 2026
on June 2, 2026
Posted by: Weber Junk
from Michigan
Weber Has Cut comers on Such At one Time a Great Grill!!!I Bought it After 17 Years Of Great Grilling,I Bought Us A New Grill as A Gift..What A Joke Missing Parts & it’s made like Cheap junk You Buy Overseas!!!Not the Grill it Used to Be & Still A Month later Have not got Parts for It Yet🤬Glad my Old Grill still works & It Wasn’t Over A Thousand dollars Either what A experience
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 9, 2026
We appreciate your honest feedback on the Genesis E-335 Gas Grill, and we are sorry to hear you are dissatisfied with its quality. We ensure every Weber grill is made to our high-quality standards and comes with an amazing warranty, so we’ve got you covered.
We see that our Order Management team has reached out to you with an update on the replacement parts. We sincerely apologize for the delay. Please know that your feedback is very important to us, and rest assured, we will relay your feedback to the right team for improvement. If you have any further questions or concerns, please reach out to us directly. We are always here to help!
We see that our Order Management team has reached out to you with an update on the replacement parts. We sincerely apologize for the delay. Please know that your feedback is very important to us, and rest assured, we will relay your feedback to the right team for improvement. If you have any further questions or concerns, please reach out to us directly. We are always here to help!
Written by a customer while visiting weber.com
Customer Rating
1
Weber is chopping value from their Genesis line
on April 8, 2025
Posted by: WeberFailedUs
I have been eyeing the Genesis S-335 for a couple of years now. Watched ton of reviews and was excited about some of the features and value they included. Well anyone that is looking to buy this grill after 2024 please note the following omitted features:
1. No longer has the fold out warming rack. It is now just a smaller single wide.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
2. No propane gas hanger gauge.
3. Smaller right side table.
4. No more shelving within the base cabinet. Just a wide open cavity.
5. The heat shield on the lid of the grill has been shrunk.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, April 12, 2025
Your feedback is very important to us. We appreciate your feedback on the Genesis S-335 Gas Grill and are sorry to hear about your disappointing experience with the grill. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Online Bear
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The grill seems okay, but was missing 2 parts. a shelf inside the grill and a shelf under by the tank. Though all documentation showed the parts, Weber customer service would not send the parts. When I suggested a return they still refused. They spent more time refusing than the parts could have possibly cost 3 times over! I talked to my local Ace HW guy and in 5 minutes I had the shelves! Weber gets a zero for quality control and customer service.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 28, 2025
We appreciate your feedback and are sorry to hear about your disappointing experience. Your satisfaction is our top priority, and we want to make this right. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Rust spots on stainless exterior after 1 use!
on July 13, 2024
Posted by: Bobby.B
from Cape and Islands, MA
I have purchased at least 10 Weber gas grills in the past. The S-335 was purchased for our vacation home in MA that we occasionally will rent.
Unfortunately, this new grill started to have rust spots and pitting immediately. I noticed them after 1 use. Evidently the stainless steel exterior is not very durable and requires significant ongoing maintenance to keep the rust at bay. I just spent 30 minutes polishing the exterior with metal polish.
I expected to own this grill for years and encounter minimal maintenance. Now I know that I will need to polish the grill nearly every time I use it. And I am now concerned that my renters will complain about the appearance and quality of my new grill. I am beyond disappointed.
I shared my feedback with the hardware store where i bought it and he mentioned that Weber reduced the nickel component on the exterior and that leads to more rust spots.
As a long time, repeat Weber customer, I can say this will be my last Weber Grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 23, 2024
We appreciate your feedback regarding the stainless steel on the grill. Your satisfaction is very important to us. We will be sure to share this information with our team. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ed Mac21
from Cleveland
Expertise:Intermediate
Verified Purchase:Yes
Extremely disappointed with my Weber grill and equally disappointed with customer service. The plastic protective layer on the grill was essentially melted on the cover of my grill and the ignition button does not work. I spent $1300 on a grill and immediately had issues. To top it off their customer service team has been zero help. I have reached out multiple times and Weber has done nothing to assist with my issues. I would not recommend this product to anyone.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Thank you for sharing your honest feedback. We understand how frustrating it can be to experience issues with the grill. Please know that we take all consumer feedback seriously. Rest assured, we will relay your sentiment to the right team to improve our products and consumer experience. Let us know directly if you have any further questions or concerns. We are here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: Gary Charleston
from Charleston sc
Verified Purchase:Yes
It doesn't get hot. Only to 250. Paid for setup and he left before it was lit.
Response from weber.comBy Consumer Care, Weber, March 6, 2024
Thank you for letting us know about the heat issue you are having. We apologize for the frustration, and we are here to help.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Written by a customer while visiting weber.com
Posted by: Dave Cl
from New Hampshire
Verified Purchase:Yes
Of course the winter months currently (1/3/2025) in NH and grilling is not on the top of our list of things to do, but we've managed to use the grill twice. It preheats very quickly. The two times we've used it it cooked everything evenly. I haven't used it enough to really give an accurate review. If it's possible, I'll update this review at a later time.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: This is howie do it
Expertise:Intermediate
Verified Purchase:Yes
Searing station is fantastic. A big plus is I can make asian ribs on one side and my wok fits just right when I remove the grate. Fried rice how nice.
Written by a customer while visiting weber.com