Customer reviews from Samsung US
Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Average customer rating
4.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Customer Rating
3
Decent but the dryer needs work
on February 18, 2025
Posted by: RyanS
from Bay Area, CA
I bought this unit at the end of January and while it's a decent machine, the dryer just seems to be a disappointment. The washer itself is good, quick, and has a lot of settings that all seem to work well. The "AI" seems to just be typical washer settings so I have many doubts that it's anything but. It's also pretty quiet and I often don't even notice it's running.
The dryer, however, has been giving me a headache. It works decently on most loads but heavier things like blankets and towels have caused: the timer to go from 1 hour to 1 minute after about 15 minutes of dry time or the timer to reach 1 minute and then never ends. This seems to be a common issue with Samsung units which I didn't know until I bought it! Apparently the moisture sensor either senses part of the load is dry and ends early; senses dryer sheets and ends early; or if it gets any amount of lint/hair/etc on it, it'll end early. This also seems to cause it to run indefinitely on "Cooling" and at the 1 minute mark according to my professional vent cleaner. I'm hoping the dryer issues clear up after a few cleanings of the moisture sensor but with just how bad it's been, on a brand new unit, I'm not really sure it will. I'm hoping it won't need to be repaired since it was expensive enough AND it's brand new.
I want to love this machine because it's sleek, the control panel is easy to use, and the washer is great. However, it's too heavy to move out of the narrow space it's in inside my condo and it's basically impossible to move if it's on an overflow pan. I'm giving it 3 stars because it's a decent machine that mostly works but my old dryer on my much older unit ran better even if it took forever. The auto sensor stuff seems to be incapable of correctly handling laundry which makes me question why it's been standard in seemingly every new dryer unit!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy SEA Care, February 19, 2025
Hi RyanS,
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
We'd be delighted to speak with you directly to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148436947) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
We'd be delighted to speak with you directly to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148436947) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
I just love them!
on January 17, 2025
Posted by: Happy Customer
from Coachella
[This review was collected as part of a promotion.] I have been using these items for several months and I love them. I love the technology. They are easy to use and they do the job really well. I am very happy with this type or AI Laundry Hub.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on January 17, 2025
Posted by: Jesvarber
[This review was collected as part of a promotion.] Is very nice. Work exelent. I very happy with the product
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on January 2, 2025
Posted by: Kyle
from Woodbridge NJ
[This review was collected as part of a promotion.] Order 2 months ago I'm happy with my purchase works perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Learning curve
on January 2, 2025
Posted by: KBINCLE
from Cleveland OH
[This review was collected as part of a promotion.] I'm impressed with the cleaning capabilities of this washer - it pulls out way more dirt than my old one! The dryer works well but I wish it was a little easier to adjust drying time. The settings are not very intuitive, but I guess I'll get used to it. I also wish there was some kind of manual override. Everything is digital/touch activated and I'm worried that these appliances will have a shorter life because they're unusable if wanting happens to the screen.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Dumb AI
on December 4, 2024
Posted by: Anamir
from Nj
This dryer has a major AI flaw. It's default "eco"setting not drying AT ALL. It took me quite a while to figure out why after a full hour on maximum heat laundry is as damp as when was just removed from the washing machine. When paused in the middle of the cycle, turns out there us no heat. Clothes just spinning in the cold dryer. Sorry but running 3hr dry cycle for a single load of laundry IS NOT saving any energy and is only causing frustration. Worst of all, eco AI cannot be permanently disabled and needs to be manually turned off every single time (otherwise drying is only a waste of time and resources).
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Care, December 5, 2024
Hi Anamir,
It must be incredibly frustrating to deal with a dryer that isn’t performing as expected, especially when the "eco" setting ends up making things more time-consuming and inefficient.
Your feedback allows us to remain committed to constant innovation while we improve the functionality of our product line. Rest assured I will provide your feedback to our product team for current and future product development.
In the interim, we recommend turning the Eco Dry off before starting a dryer cycle in Normal mode and Time Dry mode or creating a personal dryer cycle with the Eco Dry permanently off. To create a personal cycle list, please turn to page 69 of this model's user manual link for the steps.
https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147838640 to help our team pull up your information.
Leo
It must be incredibly frustrating to deal with a dryer that isn’t performing as expected, especially when the "eco" setting ends up making things more time-consuming and inefficient.
Your feedback allows us to remain committed to constant innovation while we improve the functionality of our product line. Rest assured I will provide your feedback to our product team for current and future product development.
In the interim, we recommend turning the Eco Dry off before starting a dryer cycle in Normal mode and Time Dry mode or creating a personal dryer cycle with the Eco Dry permanently off. To create a personal cycle list, please turn to page 69 of this model's user manual link for the steps.
https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147838640 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung washer
on November 8, 2024
Posted by: Siam
I have all samsung appliances less than 5 years old
The refrigerator has had 2 ice makers, the dryer has had the main circuit board replaced and the washer has developed 2large cracks in the top. Samsung won't cover any of. It as warranty
I will never purchase another samsung product !!
The refrigerator has had 2 ice makers, the dryer has had the main circuit board replaced and the washer has developed 2large cracks in the top. Samsung won't cover any of. It as warranty
I will never purchase another samsung product !!
Response from Samsung USBy Samsung Care, November 11, 2024
Hi Siam,
We can feel your disappointment with this washer. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663253), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your disappointment with this washer. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663253), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
Quiet and space saving
on August 13, 2024
Posted by: Jjdb
from Boston
[This review was collected as part of a promotion.] I like the machine, but I personally don’t love front load washers in general. Good for space evening and is relatively quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US