Customer reviews from Samsung US
Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Average customer rating
4.6
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
23
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Samsung - 4.6 Cu. Ft. Washer with Steam Wash and 7.6 Cu. Ft. Gas Dryer - White
Customer Rating
3
Decent but the dryer needs work
on February 18, 2025
Posted by: RyanS
from Bay Area, CA
I bought this unit at the end of January and while it's a decent machine, the dryer just seems to be a disappointment. The washer itself is good, quick, and has a lot of settings that all seem to work well. The "AI" seems to just be typical washer settings so I have many doubts that it's anything but. It's also pretty quiet and I often don't even notice it's running.
The dryer, however, has been giving me a headache. It works decently on most loads but heavier things like blankets and towels have caused: the timer to go from 1 hour to 1 minute after about 15 minutes of dry time or the timer to reach 1 minute and then never ends. This seems to be a common issue with Samsung units which I didn't know until I bought it! Apparently the moisture sensor either senses part of the load is dry and ends early; senses dryer sheets and ends early; or if it gets any amount of lint/hair/etc on it, it'll end early. This also seems to cause it to run indefinitely on "Cooling" and at the 1 minute mark according to my professional vent cleaner. I'm hoping the dryer issues clear up after a few cleanings of the moisture sensor but with just how bad it's been, on a brand new unit, I'm not really sure it will. I'm hoping it won't need to be repaired since it was expensive enough AND it's brand new.
I want to love this machine because it's sleek, the control panel is easy to use, and the washer is great. However, it's too heavy to move out of the narrow space it's in inside my condo and it's basically impossible to move if it's on an overflow pan. I'm giving it 3 stars because it's a decent machine that mostly works but my old dryer on my much older unit ran better even if it took forever. The auto sensor stuff seems to be incapable of correctly handling laundry which makes me question why it's been standard in seemingly every new dryer unit!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy SEA Care, February 19, 2025
Hi RyanS,
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
We'd be delighted to speak with you directly to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148436947) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
We'd be delighted to speak with you directly to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148436947) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Learning curve
on January 2, 2025
Posted by: KBINCLE
from Cleveland OH
[This review was collected as part of a promotion.] I'm impressed with the cleaning capabilities of this washer - it pulls out way more dirt than my old one! The dryer works well but I wish it was a little easier to adjust drying time. The settings are not very intuitive, but I guess I'll get used to it. I also wish there was some kind of manual override. Everything is digital/touch activated and I'm worried that these appliances will have a shorter life because they're unusable if wanting happens to the screen.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Dumb AI
on December 4, 2024
Posted by: Anamir
from Nj
This dryer has a major AI flaw. It's default "eco"setting not drying AT ALL. It took me quite a while to figure out why after a full hour on maximum heat laundry is as damp as when was just removed from the washing machine. When paused in the middle of the cycle, turns out there us no heat. Clothes just spinning in the cold dryer. Sorry but running 3hr dry cycle for a single load of laundry IS NOT saving any energy and is only causing frustration. Worst of all, eco AI cannot be permanently disabled and needs to be manually turned off every single time (otherwise drying is only a waste of time and resources).
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Care, December 5, 2024
Hi Anamir,
It must be incredibly frustrating to deal with a dryer that isn’t performing as expected, especially when the "eco" setting ends up making things more time-consuming and inefficient.
Your feedback allows us to remain committed to constant innovation while we improve the functionality of our product line. Rest assured I will provide your feedback to our product team for current and future product development.
In the interim, we recommend turning the Eco Dry off before starting a dryer cycle in Normal mode and Time Dry mode or creating a personal dryer cycle with the Eco Dry permanently off. To create a personal cycle list, please turn to page 69 of this model's user manual link for the steps.
https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147838640 to help our team pull up your information.
Leo
It must be incredibly frustrating to deal with a dryer that isn’t performing as expected, especially when the "eco" setting ends up making things more time-consuming and inefficient.
Your feedback allows us to remain committed to constant innovation while we improve the functionality of our product line. Rest assured I will provide your feedback to our product team for current and future product development.
In the interim, we recommend turning the Eco Dry off before starting a dryer cycle in Normal mode and Time Dry mode or creating a personal dryer cycle with the Eco Dry permanently off. To create a personal cycle list, please turn to page 69 of this model's user manual link for the steps.
https://downloadcenter.samsung.com/content/UM/202401/20240103172742572/OID73951_IB_H100D-MD_SimpleUX_EN_CFR_MES_240103.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147838640 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Top Notch Samsung Product
on May 20, 2024
Posted by: Lisa F
from Ellenton FL
[This review was collected as part of a promotion.] As always, Samsung is top notch w/their products, customer service and pricing. This unit does everything it says it does. Clothes dry in one cycle, not two or three. Wash always looks good, no stains and wondering where they came from. Love this set!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great All-in-One Laundry Appliance
on May 28, 2024
Posted by: Mamas Big Helper
from Alexandria, VA
[This review was collected as part of a promotion.] We are very pleased with the operation of our new AI Laundry Hub. It is easy to operate and gets any laundry job done correctly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on January 17, 2025
Posted by: Jesvarber
[This review was collected as part of a promotion.] Is very nice. Work exelent. I very happy with the product
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Laundry Journey: intertwining laundry r
on March 28, 2024
Posted by: Tjadi017
from Bronx
[This review was collected as part of a promotion.] I couldn't help but wish that I had received the product earlier, during my home renovation phase as it would have been possible to incorporate the Laundry Hub into my space from the outset, allowing it to dictate the layout and design. What truly sets the Samsung Bespoke AI Laundry Hub apart for me is its seamless integration into my Samsung ecosystem effortlessly syncing with my existing Samsung devices, offering a unified experience. Here are some of the key features that I find amazing:
SmartThings App Integration: The integration with the SmartThings app has truly streamlined my laundry routine. From scheduling wash cycles to receiving alerts when the laundry is done, the app offers unparalleled convenience and control.
Capacity: the Large capacity washer an equally spacious dryer, the Laundry Hub easily accommodates my family's laundry needs. I can tackle laundry efficiently in one go.
Super Speed Wash and Dry: I appreciate being able to complete a full laundry cycle in record time without sacrificing cleaning or drying quality.
Vibration Reduction Technology: The Vibration Reduction Technology ensures a quiet and stable operation, even during high-speed spin cycles.
Flex Auto Dispense: The Flex Auto Dispense feature offers added convenience by automatically dispensing the right amount of detergent and fabric softener based on the load size.
Overall, the Samsung Bespoke AI Laundry Hub has exceeded my expectations in every aspect. The design is also very beautiful with the nice interior lighting and a very good finish to the product. From its advanced features to its operation, it has truly transformed the way I approach laundry. This is my first time owning a home and I am very happy to have this Samsung Washer and Dryer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Quiet and efficient
on March 28, 2024
Posted by: amber179
from Boardman
[This review was collected as part of a promotion.] I absolutely love this all in one laundry hub! It is very sleek and looks amazing, while being energy efficient! I love the control center in between the dryer and washer, this makes it easy to see, and to choose your settings, just a button to easily switch between dryer or washer. I love all of the different settings on both machines. Choosing from steam wash for Whites to bedding to active wear is a great option! I absolutely love the heavy duty drying option, along with the dryer options that match the washing cycle like the bedding, active wear, delicates loads. It litteraly is quiet and you have the laundry done before you even realize you are washing laundry! The flex auto dispense is great, just fill up the dispenser, and let the machine figure out how much is needed for the load, no more wasting detergent, softner or bleach. Being able to choose the most effective washing cycle for my laundry is awesome! The AI Opti wash and AI Opti dry technology to determine the exact needs for your load is a good addition to this laundry hub! I like the fact that the AI determines what I need, and helps me to save money by doing so! I use the SmartThings app to control my start of load, and to alert me when the cycle is finished. No matter what I am doing I see the alert on my phone or connected Samsung TV also! I like knowing how long the cycle is going to be until finished, just by looking at the app! I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting The Insiders