I like the griddle. I am disappointed in the item description "seasoned ready to use". The initial instructions recommend 2 more seasonings prior to cooking on it. Not what I expect from Weber. I own the 300, a Kettle Premium, and a Go Anywhere Premium.
I wish I never bought it. Only after receiving it I read the information that came with it and learned that you can’t use the searing heat while using the griddle. Very disappointed with weber.
I thought it was going to cover the whole grill. It only covers half of the grill. I wasn’t told that when I purchased it.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Customer Rating
1
no instruction for installation
on June 21, 2024
Posted by: Anonymous
from eagle idaho
I received this as a gift. But no instructions were in the box. I can't find any instructions on your website.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 16, 2024
Your feedback is important to us. Our Care Team will follow up to make sure this has been resolved. Please look for an outreach from us soon. Thank you!
Not sure where the grease is supposed to go. Do you plan on adding a grease tray in future.
Response from weber.comBy Weber Grills, Consumer Care, August 6, 2023
Thank you for your feedback! We are glad to learn that you are enjoying your griddle insert based on your 4-star review!
Your griddle insert is designed to work seamlessly with your grill's built-in grease management system. You can scrape the grease into the holes at the rear and the grease will collect in the drip pan.
Our Care team is always here to answer questions! Please look for our email outreach soon. Thank you!