Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range AI Home Display - White Glass
Average customer rating
4.4
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
39
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
5
88%of customers recommend this product.
(
35 out of
40)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Range AI Home Display - White Glass
Customer Rating
1
Touchscreen not working
on September 8, 2024
Posted by: Dancala
from Evans Ga
Delivered yesterday 9/7 . Some areas of the touchscreen works only once out of 10/12.
Just after installed the "open door" of the oven wasn't working and the manual was inside...(impossible to read it)
The "back and " home" button works also once out of 10/12.
I am sorry but I will return it.
https://www.youtube.com/shorts/aJzAjIHDg2Y
Just after installed the "open door" of the oven wasn't working and the manual was inside...(impossible to read it)
The "back and " home" button works also once out of 10/12.
I am sorry but I will return it.
https://www.youtube.com/shorts/aJzAjIHDg2Y
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 9, 2024
Hi Dancala,
Having a properly working range is all that we want. Let us get the range operating.
Please follow the steps on the link below to help you with the buttons of the range.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147514081 to help our team pull up your information.
Have a great day.
^Aloe
Having a properly working range is all that we want. Let us get the range operating.
Please follow the steps on the link below to help you with the buttons of the range.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147514081 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
2
Bad appliance
on July 2, 2024
Posted by: Big Daddy
[This review was collected as part of a promotion.] Touched stopped working after two weeks. Unacceptable for a new appliance.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Ernest, SEA Care, July 3, 2024
Hi there,
A reliable range is important in preparing meals. Let's get the information you need to ensure the range operates properly.
The link below will help you address the range's touch control and ensure it operates normally. Learn more by checking the hyperlinks.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147294443) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
A reliable range is important in preparing meals. Let's get the information you need to ensure the range operates properly.
The link below will help you address the range's touch control and ensure it operates normally. Learn more by checking the hyperlinks.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147294443) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Non-functional device and unhelpful support.
on October 21, 2024
Posted by: Robert
from Indiana
I had the same issue as others in which the screen lock button does not function properly. I called Samsung and they said I could have a replacement and now they are giving me the run-around. I not only do not recommended this product, but I also do not recommend Samsung support.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 22, 2024
Robert, we understand how it feels if one of the buttons on your control panel is not functioning. Allow us to help.
If one of the buttons on the control panel is not responding, here is a guide to help you.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the update on your replacement, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147620441) to help our team pull up your information.
Have a great day.
^Camille
If one of the buttons on the control panel is not responding, here is a guide to help you.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance with the update on your replacement, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147620441) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new but can't use
on October 14, 2024
Posted by: Bob_S
I just received it this morning and it's stuck on selecting the country in the setup screen. The next button doesn't work. Other reviews point out the same issue.
When I called Support, every person was very rude. I've only bought Samsung since 2017 (phones, washer and dryer, and now a range), but this whole experience has made me to never want to buy Samsung again.
I don't think the issue can be repaired by a third party, so I'm hoping the "easy returns" is true. Now my old stove is gone, so even if I do a return, I don't have a stove anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
(click to see the video)
Response from Samsung USBy SEA Care, October 15, 2024
Bob_S, we understand the frustration if one of the buttons is not responding. Allow us to help.
Here is a guide to help if one of your buttons is not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance in providing feedback on the support you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147601706) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help if one of your buttons is not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance in providing feedback on the support you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147601706) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke Induction Range
on January 14, 2025
Posted by: Shooter
[This review was collected as part of a promotion.] I purchases the AI Convection Range before the holidays. I am now all in on Induction cooking. Fast, even heat, it's awesome. I went with Bespoke White Glass. Beautiful with the ambient lighting on.
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung development engineersare they really cooki
on January 17, 2025
Posted by: Marc
from Greenville, SC
[This review was collected as part of a promotion.] I bought is 2 months ago.
Some improvements can still be done.
For example, missing the hour on the top of each menu of the screen. It is a very important info.
Also the screen saver should be always turned on or at least able to be configurated. After a while, the equipment turn it off!
When you clean the glass area, the oven door open itself because you clean the the image...should be corrected or small idea to avoid it (2 click to open it for example)
Also on the menu mode, some receipe are available but impossible to get them on the screen!
Overall the equipment makes the job but the display and the menu not enough well designed, thought or tested!
Are the Samsung enginneer who developed the product cook themselves?
Some improvements can still be done.
For example, missing the hour on the top of each menu of the screen. It is a very important info.
Also the screen saver should be always turned on or at least able to be configurated. After a while, the equipment turn it off!
When you clean the glass area, the oven door open itself because you clean the the image...should be corrected or small idea to avoid it (2 click to open it for example)
Also on the menu mode, some receipe are available but impossible to get them on the screen!
Overall the equipment makes the job but the display and the menu not enough well designed, thought or tested!
Are the Samsung enginneer who developed the product cook themselves?
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 17, 2025
Hi Marc,
Thank you for finding the opportunity to share your thoughts about this Samsung range. We are here to assist you.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
Thank you for finding the opportunity to share your thoughts about this Samsung range. We are here to assist you.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Induction Cooking is the way.
on January 21, 2025
Posted by: Shooter
from Lee's Summit, Missouri
[This review was collected as part of a promotion.] I made the switch to Indunction range and I love the Samsung AI model. Beautiful to look at and fantastic to cook on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quick precision heating.
on August 12, 2024
Posted by: Adam
from Florida
[This review was collected as part of a promotion.] We love our new range. The main burner works great and heats food quickly and precisely from the induction. The small burners are much slower, but still better than glass top heating elements.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US