Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Range with Smart Oven Camera - White Glass
Average customer rating
4.5
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
26
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
2
90%of customers recommend this product.
(
27 out of
30)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Range with Smart Oven Camera - White Glass
Customer Rating
3
Love the look, not happy with performance
on November 6, 2025
Posted by: Shelly
from Ohio
Love the look, but I have had some performance issues. I have made homemade spaghetti sauce on electric stoves for 30 years and never burned one pot until I got this stove. The first time it happened when I got this stove, I thought maybe I wasn’t stirring it enough, the second time, I thought I cooked it at a higher temp too long, the third time, I carefully watched it and kept it on a lower setting and it happened again! So I tested all burners and found that lo on both front burners are cooking way too hot. I should be able to have it simmer on 2, but even on lo it was a slow boil. So I put my pot on the back burner and set it on 2 to 2.5 and got the simmer I was looking for. Crazy that I can only simmer on the back (tiny) burner. Never had this issue ever! I am also finding the oven on regular bake is cooking a lot faster than it should be. I need to check my cakes at least 5-6 minutes before the earliest time it should be ready. Guess I need to have service come out and see if it can be fixed.
Features
5
Performance
1
Design
5
Value
4
Response from Samsung USBy Ricardo, Samsung Care, November 7, 2025
Hi Shelly,
We understand your disappointment with not having the best experience with your range. Let us help.
Here is a link for troubleshooting steps for your cooktop temperature issue; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link to the user manual; kindly go to page 61 for troubleshooting steps for the issue of your oven.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226162656757/O_01._IB_FULL_NE9100D_NSE6DG8700_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151258171) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with not having the best experience with your range. Let us help.
Here is a link for troubleshooting steps for your cooktop temperature issue; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link to the user manual; kindly go to page 61 for troubleshooting steps for the issue of your oven.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226162656757/O_01._IB_FULL_NE9100D_NSE6DG8700_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151258171) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE GLASS TOP
on January 18, 2026
Posted by: idontussuallycompain
from Savannah GA
We have owned 3 glass top ranges prior to purchasing this model in November, 2023. Suffice it to say, I know how to clean a glass top, to say nothing about knowing the importance of ensuring that the cookware bottom exterior is clean.
Two years, and two months into ownership, while we are satisfied with the the functionality, the durability of the stove top is literally non-existent. I have never experienced such a delicate stove top surface in my life. TBH, we purchased it after the fridge that came with the house we purchased in '22 had died. We had gotten a counterdepth Bespoke refridge to replace what we had because of its features; we got the range to match it . Big mistake. The stove hundreds of dollars more than others with similar features (there is literally nothing unique of special about this stove), and the fact that the glass is more sensitive to scratching than a newborn baby;s butt is really disappointing for the $$ spent. DON'T BUY SAMSUNG ELECTRIC STOVES.
Two years, and two months into ownership, while we are satisfied with the the functionality, the durability of the stove top is literally non-existent. I have never experienced such a delicate stove top surface in my life. TBH, we purchased it after the fridge that came with the house we purchased in '22 had died. We had gotten a counterdepth Bespoke refridge to replace what we had because of its features; we got the range to match it . Big mistake. The stove hundreds of dollars more than others with similar features (there is literally nothing unique of special about this stove), and the fact that the glass is more sensitive to scratching than a newborn baby;s butt is really disappointing for the $$ spent. DON'T BUY SAMSUNG ELECTRIC STOVES.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy SEA Care, January 19, 2026
Hello there,
We care about the betterment of your range's glass cooktop. Let us help you out.
Here are the instructions to help you keep your cooktop pristine. Please turn to pages 55-56 of the range's manual under "Care and cleaning of the glass cooktop (Removing heavy, burned-on residue, Removing metal marks and scratches, Potential for permanent damage to the glass surface, and Cleaning sugary spills and melted plastic)":
https://downloadcenter.samsung.com/content/UM/202502/20250226162656757/O_01._IB_FULL_NE9100D_NSE6DG8700_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151875984 so our team can pull up your information when you message us.
Have a great day.
-John
We care about the betterment of your range's glass cooktop. Let us help you out.
Here are the instructions to help you keep your cooktop pristine. Please turn to pages 55-56 of the range's manual under "Care and cleaning of the glass cooktop (Removing heavy, burned-on residue, Removing metal marks and scratches, Potential for permanent damage to the glass surface, and Cleaning sugary spills and melted plastic)":
https://downloadcenter.samsung.com/content/UM/202502/20250226162656757/O_01._IB_FULL_NE9100D_NSE6DG8700_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151875984 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Highly Disappointed
on September 25, 2024
Posted by: Sarah
from Harrisburg PA
I've had this range for 2 years it works like any other normal range but I'm very disappointed in the quality of the material use to make it. I have the black stainless range and I am very gentle with my stove top but the black stainless coating by the rubber on my stove top started chipping off after a year and it is only getting worse. I am so disappointed with the quality of this product for the price I paid. The only thing I really love about this range is the air fryer setting and being able to air fry food than a counter top air fryer but I would have thought twice before my purchase if I would have know the inferior quality of the finish.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA Care, September 27, 2024
Hi Sarah,
We understand your disappointment with the range's coating. We're here to help.
We shared a video link below for tips on maintaining your range.
How to clean electric and gas ranges | Samsung US
https://www.youtube.com/watch?v=pCLkUo4ns6w
We'd like to speak with you directly to provide support and discuss how we can further assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147561017) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your disappointment with the range's coating. We're here to help.
We shared a video link below for tips on maintaining your range.
How to clean electric and gas ranges | Samsung US
https://www.youtube.com/watch?v=pCLkUo4ns6w
We'd like to speak with you directly to provide support and discuss how we can further assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147561017) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Features, Range Top Powerful
on July 2, 2024
Posted by: Stig
from Tampa, Florida
[This review was collected as part of a promotion.] Oven works perfectly and features like app connection and Smart Camera make cooking easier. Expanded cooking modes like Air Sous Vide let our family make more variety of food items. The only issue I've had is that Range burners seem rather powerful, making stovetop temperature control slightly difficult.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works great!
on September 19, 2024
Posted by: Steven T
from Ohio
[This review was collected as part of a promotion.] This is a great item, but beware if you have toddlers that like to mess with shiny things!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
5 starts
on June 18, 2025
Posted by: Emilio
from naples fl
[This review was collected as part of a promotion.] nice and excellent electric range with smart oven camera...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 17, 2025
Posted by: Chfrs23
from Oklahoma City ok
[This review was collected as part of a promotion.] Bought before Christmas and have loved every minute
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My wife is so excited and, I like the smart app f
on July 4, 2024
Posted by: Gizmo
from New Hampshire
[This review was collected as part of a promotion.] So excited about my new side by side refrigerator, with ice maker and water dispenser. Love it 😀
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US