Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Range with Air Sous Vide - White Glass
Average customer rating
4.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
46
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
5
89%of customers recommend this product.
(
42 out of
47)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Range with Air Sous Vide - White Glass
Customer Rating
1
Not sure
on January 15, 2025
Posted by: Hahaha
from Homr
Bought this in October. Didn't even last 21/2months. I was cooking on the top thr unit started smoking from under the nobs then a spark and triggered the breaker off. Easy fire starter. Seems like electrical issue. Didn't feel safe having this unit in my home.
No, I would not recommend this to a friend.
Response from Samsung USBy Ernest, SEA Care, January 16, 2025
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148173775) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148173775) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
stylish and useful
on January 17, 2025
Posted by: bodydoc
[This review was collected as part of a promotion.] I have been so happy with this. I am kicking myself for not upgrading sooner. I highly recommend this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
General features
on January 19, 2025
Posted by: Marley
[This review was collected as part of a promotion.] Love the range. It has been very easy to learn how it operates. The Cooktop cleans better than any other range that we have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Range reveiw
on February 11, 2025
Posted by: Amanda
from Florida
I love this range its best one I have ever had. And all I have is Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stove
on June 17, 2025
Posted by: Katy
Fire hazard, knobs are easy to turn , does not lock. One of the ranges stopped working after first year. Paint chipped off
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 20, 2025
We are committed to enhancing the performance of your range, Katy. Let's get this taken care of.
We suggest referring to the resources below to address your concerns with your range's stove. Please click the hyperlinks for tips.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
To maintain your range's cooktop to its pristine, please refer to pages 52-53 of the unit's manual under "Care and cleaning of the glass cooktop":
https://downloadcenter.samsung.com/content/UM/202502/20250217163621832/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149658918, to help our team locate your information when you message us.
Have a great day.
-John
We suggest referring to the resources below to address your concerns with your range's stove. Please click the hyperlinks for tips.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
To maintain your range's cooktop to its pristine, please refer to pages 52-53 of the unit's manual under "Care and cleaning of the glass cooktop":
https://downloadcenter.samsung.com/content/UM/202502/20250217163621832/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149658918, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Deeply Regret Buying this Range
on September 20, 2025
Posted by: Lauren
from Miami, FL
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable.
The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive.
Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US