Customer reviews from weber.com
Weber - GENESIS E-335 Propane Gas Grill - Black
Average customer rating
4.5
(295 Reviews)
Rating breakdown 295 reviews
5 Stars
205
4 Stars
53
3 Stars
21
2 Stars
6
1 Star
10
93%of customers recommend this product.
(
217 out of
233)
Customer Reviews for Weber - GENESIS E-335 Propane Gas Grill - Black
Posted by: Kady
Expertise:Intermediate
Verified Purchase:Yes
This grill is awesome. Heats in a flash & is so versatile. Also looks very nice! But the magnet in the door fell down in the door the first day and the door won’t stay closed.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Disappointing De-contenting and Customer Service
on September 2, 2025
Posted by: LongTimeWeberFan
I typically don't write reviews but was compelled to this time. The S-335 I bought 13 years ago gave up the ghost so I bought the same grill since it worked so well. I was very disappointed to receive my new grill and find that while it was two and a half times more expensive than my last one (yes, I do get prices go up) the grill I received was not a well built as the one I had and there are items not one the grill that were on models in the marketing material: 1. there was no folding warming rack (just a small stationary rack) 2. the propane gage was gone (this one blew me away that it would be eliminated) 3. the right side shelf was way smaller than shown 5. the heat shield shrunk from previous models 4. the shelf underneath the grill was taken out. I can't believe they marketing pictures show something other than what I received. I called Weber and after a 30 min wait was told that they took those items out to save cost on the grill and if I didn't like it than I could write a review. So disappointing from a company I have supported through many grills and smokers that I currently own. Would not recommend them.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 22, 2025
Thank you for your feedback. We are sorry to hear about your disappointment with the Genesis S-335 Gas Grill. While it does not include the bells and whistles other older models have, at its core, it still has the quality, durability, and performance that the Genesis grill is known for. Your grill is also backed by an amazing warranty. We take all consumer feedback seriously, and rest assured, we will relay your feedback to the relevant team for improvement. Please don’t hesitate to reach out to us if you need further assistance. Thank you!
Written by a customer while visiting weber.com
Posted by: TBone3
from Lake Zurich, IL
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Easy to assemble. Weber never disappoints. Heats up quickly and cooks a steak evenly. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Crowbar
from Upstate New York, near Saratoga Springs
Expertise:Intermediate
Verified Purchase:Yes
The product was advertised has having stainless steel, grills and cover. Technically it is correct, but Weber uses 400 series stainless verses 300 stainless which will not rust as 400 will. The easy way to tell the difference is 400 series is magnetic as 300 is not. The advertisement is also a marketing ploy plus extra cost to the consumer. Knowing this, I purchased the S-335 anyway and I keep it under cover 100% of the time. The quality of the new Weber's is no where the same as the old units, as my last Weber lasted 15 years, no rust, just worked well. The gas manifold quit, so I was forced to get a new one.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, April 7, 2024
Thank you for being a long-time Weber griller! It means a lot to us that you chose another Weber grill to replace your last one.
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
We stand by the quality of our grills and back them with a generous warranty. Regular cleaning will keep your stainless steel surfaces looking beautiful for many years.
Please look for our email with maintenance tips. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Weak Start
on April 29, 2024
Posted by: SKolb
from Simsbury, CT
1) Had it on for 15 minutes, would not go past 300 degrees
2) Side burner will no light at all
Simply cannot use it.
2) Side burner will no light at all
Simply cannot use it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, April 29, 2024
Your feedback means a lot to us. We are very sorry to hear about your grill not getting hot. We are here to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
Turn all burner control knobs to OFF, including the side burner control knob if present.
Visually confirm all burners are extinguished (no flame present)
Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
Close the grill lid.
The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
Turn all burner control knobs to the OFF position
Turn off the LP tank valve last.
Our Care team will also be reaching out to follow up. Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: s8008
from Oklahoma
Verified Purchase:Yes
Overall pleased with grill but I am very disappointed there is no tank gauge as has and had been present on previous models. Probably would have purchased another model had I known
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, May 21, 2024
Thank you for your feedback. We are excited to learn that you love your new grill and are getting great results!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
We apologize for the disappointment with the tank scale change. A tank scale is available for purchase separately for your grill.
Our Care team is here to help! Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: Terry Z
Verified Purchase:Yes
Very early in using this new grill. However, it is much more cheaply made, with a much higher price than my previous Weber Genesis grill. Also, nearly every time I close the lud, the burners go out. Never had that happen before.
Response from weber.comBy Consumer Care, Weber, June 30, 2024
Thank you for your feedback. We apologize for the disappointment, and we stand by the quality of our grills. Your grill is backed with a great warranty and the support of the Weber team.
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
If your grill's burners are going out, it sounds like your grill could be in bypass mode. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
Perform a soapy water leak test to check for leaks. If there is no leak, follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on remaining burners one at a time and set each to high
Close the lid
Let your grill preheat to 500-550°F
Our Specialist team is here to help. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: S Hornung
from Texas Gulf Coast
Expertise:Intermediate
Verified Purchase:Yes
Great grill. 4 stars only because the side burner will not light by pushing the button and runs way too hot, even on low. I have to use a stick lighter to get it going. Main chamber holds steady at about 350 with 2 burners on low which is about perfect for rotisserie cooking. It is large enough to cook 2 full chickens at once, that way, with my after market rotisserie. You have to remove the grates and put a drip pan under since the grease trap is quite small and is easily overwhelmed if mopping or just general grease dripping. The shelf that was in prior models would have come in handy to put a pan on if the tray gets full and overflows when cooking . Assembly is pretty straight forward and as a 63 year old man working by myself I didn't have any problems that I couldn't get past. As with other reviews, the propane gauge would have been nice but I do like the propane in the cabinet that allows for the side storage which is perfect for storing the grates when using the rotisserie or griddle. I am overall impressed with its capabilities.
I would recommend this to a friend!
Response from weber.comBy Weber grills, August 30, 2024
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear about your side burner igniter not working. We are here to help and will get you back up and running quickly. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com