It doesn't get hot. Only to 250. Paid for setup and he left before it was lit.
Response from weber.comBy Consumer Care, Weber, March 6, 2024
Thank you for letting us know about the heat issue you are having. We apologize for the frustration, and we are here to help.
Natural gas grills require a specific gas connection to ensure proper gas pressure. If the grill is not getting hot enough, the connection is probably not set up to specification. Your owner's guide has more information about this assembly.
Our Care team is following up via email to help with your grill's gas connection. Please look for our outreach soon! Thank you.
Of course the winter months currently (1/3/2025) in NH and grilling is not on the top of our list of things to do, but we've managed to use the grill twice. It preheats very quickly. The two times we've used it it cooked everything evenly. I haven't used it enough to really give an accurate review. If it's possible, I'll update this review at a later time.
My disappointment with grill that with the amount technology this grill in not stainless steel. You can see your fingerprints all over. We like the power off grilling but a ok always looks dirty with hand marks. Please change Weber material.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, August 4, 2025
We're sorry to hear of your disappointment with the Genesis S-335 model. Suggestions like yours are a crucial part of ensuring our fans are pleased with our products. We'll make sure that your comments are brought to the appropriate teams. Please let us know if you need any additional assistance with maintenance. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Exactly What We Needed!
on February 4, 2024
Posted by: GrillGirlGrill
from USA
[This review was collected as part of a promotion.] The Genesis E-335 Gas Grill is the perfect choice for any backyard grill. So far we have cooked a variety of meats, fishes, and produce on this beauty and it has been a breeze. There is plenty of surface area within the multi-level grates so you can cook a meal for the whole family at once. It finishes everything to just the right amount of doneness. Love the side burner, prep area, and storage area. A must buy for any and every home!
Just purchased this grill and what a GREAT grill! This is my third Weber Grill, and I love the design and the ease of cleaning.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Weber quality you expect
on February 16, 2024
Posted by: BobbyB23
from FL
Gender:Male
[This review was collected as part of a promotion.] I love my new Weber Genesis grill. The quality of this thing is amazing. I expect it to last a longgggg time with proper upkeep. It is heavy duty and constructed well. Grilling with this thing is truly enjoyable. There are not hot spots as it cooks evenly. It gets very hot! I love how you have the option to convert to a full size griddle as well!! I haven't bought that yet but hopefully soon. It isn't a cheap grill but if you buy one you'll regret not spending the extra dough for this phenomenal grill. It is worth every penny
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Best grill yet
on February 17, 2024
Posted by: Joe28
from Boston MA
Gender:Male
[This review was collected as part of a promotion.] We have had Weber grills exclusively for years (with the exception of one that was a gift) and this is the best one yet! It has the same Weber quality, and we absolutely love the sear zone, the side storage cabinet, and the way the heat is consistent across the grates without hotspots or cools spots. We absolutely love it!