Customer reviews from weber.com
Weber - GENESIS E-315 Propane Gas Grill - Black
Average customer rating
4.5
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
283
4 Stars
55
3 Stars
30
2 Stars
11
1 Star
11
91%of customers recommend this product.
(
285 out of
314)
Customer Reviews for Weber - GENESIS E-315 Propane Gas Grill - Black
Posted by: ***Mike***
Verified Purchase:Yes
Lower cabinet is opened is accessible to the weather. When there is a hard driving rain the aluminum grease tray over fills with rainwater and the grease gets all over the bottom of the cabinet and than the grease overspills onto the patio.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 18, 2024
Thank you for your feedback. We apologize for the disappointment you are experiencing. We have tested our grills to be weatherproof, and we are here to help!
We recommend emptying the grease tray after grill use to prevent spills and to discourage animals from tampering with your grill.
Our Care team is here to help! Please look for our email outreach soon. Thank you!
We recommend emptying the grease tray after grill use to prevent spills and to discourage animals from tampering with your grill.
Our Care team is here to help! Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Smokie Woods
from So Cali
Verified Purchase:Yes
Fantastic Grill. I really enjoyed the instructions on how to put it together, including the app BILT that can be downloaded from their site and gives you a video audio step-by-step how to instructions. I love the EasyStart and the way it grills everything.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Daviddot
Verified Purchase:Yes
Easily affected by a breeze. Hard to ignite all three burners at the same time initially.
Response from weber.comBy Weber grills, October 10, 2024
Thank you for your feedback regarding the Genesis S-315. Your satisfaction is very important to us. We are here to help. When lighting the grill we recommend lighting one burner at a time because they each have an independent igniter. It is not recommend to light them all at the same time. Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
VERY BAD EXPEIRNCE WITH WEBER-BUY SOMETHING ELSE
on October 13, 2024
Posted by: Anonymous
from NORCROSS, GA
Expertise:Intermediate
Verified Purchase:Yes
DO NOT BUY A WEBBER. ISSUE WITH HEATING & GAS LEAK
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 14, 2024
We appreciate your feedback and we apologize for the frustration you have experienced with your grill. We test our products for performance and safety, and we do not expect a new grill to arrive with a leak. We back our products with a great warranty and we will always stand by our grillers.
Your satisfaction is important to us, and we are here to help. Please look a new email outreach from a Care Specialist. Thank you!
Your satisfaction is important to us, and we are here to help. Please look a new email outreach from a Care Specialist. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Incorrect fasteners for securing cabinet floor pan
on November 17, 2024
Posted by: Ivan 315 model
from Corona CA
Expertise:Intermediate
Verified Purchase:Yes
Generally well designed and manufactured. One problem. The fasteners for connecting the floor pan of the cabinet are of the plastic push on type and not a metal bolt and nut type. I replaced the 4 fasteners with bolt and nuts to give it added durability.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 17, 2024
Thank you for your feedback! We value your input and would love to improve your experience. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Dave B 059
from NE
Expertise:Intermediate
Verified Purchase:Yes
It had been a while since owning a Weber. I really missed the quality.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, November 23, 2024
Your feedback is important to us. Our Care Team will follow up with you shortly. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Replacement of my 24 year old Genesis grill
on December 9, 2024
Posted by: David Grills
from Mill Spring, NC
I have been using Weber products for 40+ years. Starting with a charcoal kettle grill then to gas. This new purchase was not because my 24 year old Weber was not functioning, rather I simply wanted a newer grill.
Based on my experience using Weber products its my belief they are well made and last a long time. My family and friends who have purchased other brands usually purchase a Weber product as a replacement.
My new grill is fantastic. It heats up faster than my prior grill. The temperature is consistent throughout the grilling surface. Food cooks faster and evenly. The closed storage below is a plus as my prior grill only had an open shelf. I can now store wood chips, drip trays, and cooking utensils without being exposed to the elements.
A shoutout to the engineers who designed the packaging and the assembly components and parts. They were well organized and labeled. Assembly was easy and straight forward using the printed instructions coupled with the Bilt app.
I am looking forward to 20+ more years of grilling on my new Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tiger Chris
from Charleston, SC
Expertise:Intermediate
Verified Purchase:Yes
Best grill I've owned. Gets really hot and fast. Classy design.
I would recommend this to a friend!
Written by a customer while visiting weber.com