Customer reviews from Petkit
Petkit - Eversweet 3 Pro Wifi Stainless Water Fountain with Wireless Pump/UVC, Ultra Quiet operation for Cats and Dogs - White
Average customer rating
4.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
1
1 Star
0
Customer Reviews for Petkit - Eversweet 3 Pro Wifi Stainless Water Fountain with Wireless Pump/UVC, Ultra Quiet operation for Cats and Dogs - White
Posted by: Haoqiao Ye
from Boston, Massachusetts, United States
Verified Purchase:Yes
5 stars still since with uvc built in, but, cats are interested in water in the dark container more than bright colors. It would be great if there's a black version. Thanks!
Written by a customer while visiting Petkit
Posted by: Deb
from Muncie, Indiana, United States
Verified Purchase:Yes
Both cats used it within 24 hours. The height is just right for them. I cleaned it today and it was very easy. I would recommend this fountain. I’m not tripping over a cord anymore.
Written by a customer while visiting Petkit
Customer Rating
3
Initial Review - improvement over previous generations of pet fountains
on January 23, 2024
Posted by: Anonymous
from Shrewsbury, New Jersey, United States
Verified Purchase:Yes
But not by a lot, although it's way more workable than fountains used to be, so it may be worth your while.
I've not had the unit long and I reserve the right to modify this review as I gain experience. Here's what I learned so far.
The good:
The filters last a long time, apparently.
Some monitoring possible via a mobile app
Much easier to clean in most respects compared to earlier pet fountains (with caveats, detailed below)
Decent capacity--does not require frequent refilling if you have two or fewer cats
Exceedingly quiet operation.
And most importantly the cats actually drink from it, although I won't go so far as to state that they're crazy about it.
The filters last a long time, apparently.
Some monitoring possible via a mobile app
Much easier to clean in most respects compared to earlier pet fountains (with caveats, detailed below)
Decent capacity--does not require frequent refilling if you have two or fewer cats
Exceedingly quiet operation.
And most importantly the cats actually drink from it, although I won't go so far as to state that they're crazy about it.
The not so good:
Replacement filters are not widely available, nor are spare parts. Your local Petsmart or Petco is not going to carry them.
No monitoring is possible on the unit itself; the lone indicator light on the base tells you only what mode it's operating in, e.g., normal or so-called "smart."
Not all things are a breeze to clean and requires some creativity to do it right, as it turned out.
No included transformer and no power requirements specified for your own transformer. You have to hope what you have is adequate to run the fountain.
Inadequate documentation.
Replacement filters are not widely available, nor are spare parts. Your local Petsmart or Petco is not going to carry them.
No monitoring is possible on the unit itself; the lone indicator light on the base tells you only what mode it's operating in, e.g., normal or so-called "smart."
Not all things are a breeze to clean and requires some creativity to do it right, as it turned out.
No included transformer and no power requirements specified for your own transformer. You have to hope what you have is adequate to run the fountain.
Inadequate documentation.
It's relatively easy to give it a decent cleaning out of the box, and assemble it. Which is good, because there are literally no instructions for this. Perhaps there are somewhere, but all you have in the box that is printed is a dozen pages of QR codes from which to to scan with your mobile device. For people who use and perhaps even love their mobile devices, more power to you.
But if you are not inclined to use mobile devices more than, say, your job demands of you, I find the situation frustrating. Not everybody prefers to use, or is able to use, a mobile device for everything.
I checked on the website in the hopes that they perhaps published something on it, e.g., step by step guides with illustrations. The only printable PDF is the same pamphlet, QR codes and all, that came in the box.
The only thing that had even a little bit of information was the mobile app. It at least provides some partial cleaning instructions and a suggested cleaning interval of weekly. It also keeps track of the filter life, although how it is able to discern this is unclear. I would personally measure a pressure drop across the filter, but there is no such mechanism in the fountain.
The app, however is buggy and no excuse for not having, say, a Change Filter indicator on the base that runs the fountain. Just one logic circuit to energize an LED, but do you think anybody thought of that? Evidently not. Also, every time you go out of Bluetooth range, you have to restart the app to get it to reconnect to the base.
But despite of these drawbacks, the fountain is, to its credit, not difficult to figure out in terms of assembly, usage, cleaning, and maintenance. Thank goodness. If I had to rely on the OEM's instructions, I would have already returned it.
I found that there are some challenges to cleaning the fountain that are not covered in the paltry instructions. It comes with a double-ended tool with a small, cylindrical cleaning brush on one end, and a pair of plastic tweezers on the other. The cleaning brush is adequate where it fits, although it doesn't quite get everywhere, particularly the small pump parts. For those small parts, do yourself a favor and buy yourself a pack of pipe cleaners, known as "chenille sticks" these days.
The tweezers, however, are useless. It's meant to extract the pump impeller from the pump housing but it simply does not have any grip! It can't get out the impeller with that tool. Fortunately, I have a tiny pair of needle-nose pliers that, when grabbing by an impeller blade with just a small amount of effort, it comes right out. The blades are made of tough nylon, so it shouldn't hurt anything if you don't go too crazy on it.
Overall, it's much easier to clean than fountains I've owned in the past, which addressed in large measure my chief concern about buying another pet fountain, which I've been avoiding for years due to their difficult cleaning and slime buildup.
In contrast, this fountain keeps the water surprisingly clean and not at all slimy, evidently due to its UV treatment and adequate filter design. I changed the water with its weekly cleaning and that seems to work out fine for this product. Thus, it appears to live up to its claim to keep the water actually clean. No slime experienced thus far.
Even better, our two cats keep drinking from it, although the fussier of the two still prefers having water trickle out of the sink faucet. But he doesn't do that nearly as much, which I'll take as a positive in favor of the fountain.
Despite its drawbacks, I would say, so far, that you should probably buy this if you wish for your cats to drink from a fountain rather than a static pool in a bowl, although the latter ...
Written by a customer while visiting Petkit
Posted by: Anonymous
Verified Purchase:Yes
Easy to put together and my cats took right to it. Many options in how it runs and it is actually silent.
Written by a customer while visiting Petkit
Posted by: Joojin Abaoag
Verified Purchase:Yes
Exceptionally poor reliability and build quality. Company clearly tried to cut corners and costs. Would be a hypothetically good product if any care was put into workmanship and quality control.
Written by a customer while visiting Petkit
Posted by: Charlie
Verified Purchase:Yes
Great company that I have found stands behind their products. I would highly recommend them.
Written by a customer while visiting Petkit
Customer Rating
5
My kitties love it very easy to set up. I’m very pleased with my purchase.
on March 4, 2024
Posted by: Anonymous
from Los Angeles, California, United States
Verified Purchase:Yes
I did a lot of research for a new water fountain for my cats. I had a different brand before but I was never happy with how dirty it always looked and the filtration on it I’m extremely happy with this one. I wish I had done this before.
Written by a customer while visiting Petkit
Posted by: Frank Jaeger
from Plano, Texas, United States
Verified Purchase:Yes
I like is Great so far no problems! Much better than the last one which only lasted 4 days before plugging up pre filter. The cats love it!
Written by a customer while visiting Petkit