Customer reviews from kitchenaid.com
KitchenAid - 25.5 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Black Stainless Steel
Average customer rating
3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
4
4 Stars
5
3 Stars
3
2 Stars
2
1 Star
6
46%of customers recommend this product.
(
6 out of
13)
Customer Reviews for KitchenAid - 25.5 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Black Stainless Steel
Customer Rating
3
Disappointed in design for this price.
on August 28, 2025
Posted by: RogSad
from Fountain Hills AZ
[This review was collected as part of a promotion.] Very annoyed by how slow the interior lights turn on - they should turn on much faster - the door is almost fully open before the lights go on. The door shelf trays are just a bit too tight top-to-bottom to easily get normal sized salad dressings in and out - I appreciate that there are a bunch of shelves but you can't set them as you need due to the fixed shelf mounts. Also, the refrigerator setting of 37 degrees really is only 39-42 degrees as validated by 3 separate remote temperature gauges. So I have to set the refrigerator to 35 to get 38 degrees. We previously had a sub-zero and really regret not going that route again.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice built in. Pleased so far.
on September 20, 2025
Posted by: Wilsonwd
[This review was collected as part of a promotion.] Overall this is a good refrigerator. It is definitely not the same quality as my Thermador and Sub Zero refrigerators that I have in other homes, but it was also quite a bit less in cost. It has been great so far. You just need to know that there is a price difference for a reason.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good, but...
on September 27, 2025
Posted by: 3911
[This review was collected as part of a promotion.] Bought this refrigerator and so far I have these comments: 1-on the finish.. As sales person said, It’s stainless without the smudges..And he was right..Appliance looks great and performs reasonably well. I DO need to get some more help with regulating temperatures for fruit and veggie drawers etc.
My main reason for not giving 5 stars is the noise level. Kinda disappointment. Not sure if installation is problem, but on certain times the ‘humming’ is pretty disconcerting.
My main reason for not giving 5 stars is the noise level. Kinda disappointment. Not sure if installation is problem, but on certain times the ‘humming’ is pretty disconcerting.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love updated design
on October 27, 2025
Posted by: Kjs135
from Toronto, ON
[This review was collected as part of a promotion.] Bought this last month to replace my old Kitchen Aid. Love the updated design, the shelving is much easier to organize everything. So far a great purchase!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com