Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
32
4 Stars
23
3 Stars
11
2 Stars
12
1 Star
25
54%of customers recommend this product.
(
44 out of
81)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
2
Ice maker is so slow
on June 26, 2025
Posted by: Houman
from Maryland
Bought the KitchenAid 48" built-in refrigerator in October of 2024. It looks very nice and keeps good temperature. The size is good and the various shelves and drawers provide very good organization. However the deal breaker for me and the reason I wouldn't recommend this refrigerator is how slow it is with making ice. We are a family of four and we are always out of ice. Our subzero before this made so much ice that the container was always full.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 744485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on July 20, 2025
Posted by: Davey N
[This review was collected as part of a promotion.] So far we love it! We have had it for 3 weeks and love how big it is and all the lights inside. So far it’s a great refrigerator and it holds a lot of food.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Buyer beware
on August 6, 2025
Posted by: Dalyann
from Arizona
Im having the same issue that most people have had with their freezer. We've had this Fridge for 3 months. CONDENSATION on all my freezer items, they are wet and there's frost inside sealed food. It's a FOOD SAFETY ISSUE at this point and when the technician sent pictures to kitchenaid pro-line they said condensation is "normal". This is absurd! All this was after the second time a certified tech came out for same issue along with ice going everywhere. Currently trying to send pictures again and make them see that this is not normal but don't know if Kitchenaid will come through.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 763260
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do not buy
on August 25, 2025
Posted by: AndreaCO
from California
2 yrs old and failed. Service tech not available for 10 days. Prior to this the temps are inaccurate and regularly lost produce due to freezing. My neighbors have had similar temp problems
We are buying a fridge for garage to try to salvage some items
11k ! What a crime
We are buying a fridge for garage to try to salvage some items
11k ! What a crime
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 26, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #783823.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #783823.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good features. Small space than the previous model
on September 17, 2025
Posted by: Heri
from Puerto Rico
[This review was collected as part of a promotion.] I bought this one month ago. It is working fine but sometimes I see a bit of Ice building up in the freezer.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Waited 4 months beyond promised delivery and arrip
on May 23, 2023
Posted by: Too Little, Too Late is
from San Diego
[This review was collected as part of a promotion.] Was promised for arrival in January, Finally arrived in April with a leak in the water dispenser. Now have to wait several more months for a whole new door. Kitchenaid service has been horrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 24, 2023
Thank you for sharing your experience with us, Too Little, Too Late is. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 329525.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Totally disappointed
on June 17, 2023
Posted by: Fred k.
from Lutz fl.
[This review was collected as part of a promotion.] Total disappointment purchased brand new both ice maker and freezer is broken
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, Fred k.. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346578.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor product
on January 1, 2024
Posted by: Kiel
from California
We bought ours in 2019. We have had the bulbs burn out, and recently replaced with a new model bulbs. We have had the refrigerator stop cooling and require service and replacement of control boards, water dispenser freeze up and stop functioning. Now we are waiting for freezer parts, which are supposed to solve the problem. The tech says after this just about everything will have been replaced and if this doesn’t fix it he will request a new refrigerator. I hope Whirlpool stands behind their product. As of now I would not recommend their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Kiel. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 459324.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com