Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
26
4 Stars
21
3 Stars
10
2 Stars
9
1 Star
19
58%of customers recommend this product.
(
38 out of
65)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Customer Rating
5
Very nice and elegant
on January 3, 2023
Posted by: KAB1
from San Diego, CA
[This review was collected as part of a promotion.] I purchased back in September and had to wait 3 months because of back order. So far it has been great and exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible, bad, expensive
on January 20, 2024
Posted by: Regretgul
Owned this fridge for years. At the time it was one of the only options with water in the door in this size. Its terrible. Was on this page looking for parts and saw the review opportunity. One of the most annoying things about this fridge is that the door alarm is inaudible. For a long time we didn't even think it had one but its there. Its just so quiet you never hear it. Its way too easy for the door to get left open on this thing because someone overstuffed it and then with this door alarm you don't know. We now have a weird issue where the hinges are sticky and the door doesn't want to close. Plus there is a gap at the bottom of the freezer even when the thing is fully closed. Ice maker hopper button to remove ice in bulk broke long time ago.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 23, 2024
Thank you for sharing your experience with us, Regretgul. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 470235.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
.
on February 9, 2024
Posted by: Rich Senior
from Mundelein, IL
[This review was collected as part of a promotion.] I bought this about a month ago and am very happy with it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice fridge, but noisy
on April 26, 2023
Posted by: Danielle W
from VA
[This review was collected as part of a promotion.] We bought this fridge to replace an old built-in. Overall I'm very happy with it, but the water and ice dispensers are very loud. Haven't tried out the measured dispense feature just yet. The inside space is nice and has a lot of great storage room compared to our previous fridge, and I like the included baking dish & tray that slide beneath one of the shelves. So far it has kept food cold and frozen as needed. Is it worth the hefty price tag? Time will tell!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Side By Side Kitchen Aid Refrigerator
on May 22, 2023
Posted by: JR007
from Merritt Island, FL
[This review was collected as part of a promotion.] This took over 4 months to arrive but it is a very nice refrigerator. Unfortunately when it came, two day slater the freezer froze up and the ice maker had to be replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on June 13, 2023
Posted by: 920FL
from Stuart, FL
[This review was collected as part of a promotion.] Very quiet. Like the many shelves in refrigerator and freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not meeting expectations
on June 16, 2023
Posted by: gawade1
from Nevada City, CA
[This review was collected as part of a promotion.] There are a few things that are disappointing in this high end refrigerator. The biggest annoyance is how noisy the ice dispenser is. It at first grinds loudly, 75 db measured, as loud as the sound of the ice falling into a glass or metal container. This is before any ice is dispensed. After dispensing, many seconds later, there is another loud grown. The water dispenser is also noisier than expected, and the water is only barely cool.
The very visible digital temperature gauge on the front panel only tells what the set point is. It doesn't tell the actual temperature. On my previous refrigerator, it was the built-in read-out that told me I had a problem. Since this only tells me the set point, which I never change, it is mostly useless. The temperature panel also has four settings for the various crisper drawers, but they are all the same. Changing one changes them all. What's the point? With the refrigerator set at the recommended 37 degrees, vegetable in the middle crisper froze, so I had to raise the whole refrigerator to 39 degrees.
Finally, the raised ridges on the door shelves, while perhaps making the shelf stronger, causes small containers (mustard, ketchup, small soft drinks) to fall over. Very annoying
The very visible digital temperature gauge on the front panel only tells what the set point is. It doesn't tell the actual temperature. On my previous refrigerator, it was the built-in read-out that told me I had a problem. Since this only tells me the set point, which I never change, it is mostly useless. The temperature panel also has four settings for the various crisper drawers, but they are all the same. Changing one changes them all. What's the point? With the refrigerator set at the recommended 37 degrees, vegetable in the middle crisper froze, so I had to raise the whole refrigerator to 39 degrees.
Finally, the raised ridges on the door shelves, while perhaps making the shelf stronger, causes small containers (mustard, ketchup, small soft drinks) to fall over. Very annoying
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, gawade1. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346358.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful fridge!
on July 10, 2023
Posted by: Wendyjack
from Wilmington, NC
[This review was collected as part of a promotion.] We waited over a year to receive this fridge, so we are very happy to have a fridge that’s fits in the space for which it was intended! It’s it a gorgeous fridge, the ice maker is a bit loud (that’s the only thing that had us give it 4 instead of 5 stars). We would like to add this tip to anyone who might get this fridge in the future. There is tape that runs all along the fridge where the doors seal. We were having frost issues in our freezer and while inspecting the seals, we discovered the tape. Since we removed it, we’ve had no more problems with frost!! Love the space anc the look of the fridge! We would recommend it!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com