Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
26
4 Stars
21
3 Stars
10
2 Stars
9
1 Star
19
58%of customers recommend this product.
(
38 out of
65)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Customer Rating
4
Noisy for the price
on July 4, 2024
Posted by: LKJ1
from Charlotte, NC
[This review was collected as part of a promotion.] Our 15-year-old Thermador abruptly died, after extensive repairs three years ago, and we elected to buy this appliance as a replacement unit.
Temperatures, etc. work well However, for 11 grand, I would've expected a much quieter unit. I could never tell when the Thermidor was operating however, this unit is extremely noisy, comparatively. I think the interior of the freezer and refrigerator sections is better laid out than the old unit, giving More functional room. Icemaker is essentially the same unit as is in the Thermador. I think one company makes most of them. Time will tell regarding durability.
Temperatures, etc. work well However, for 11 grand, I would've expected a much quieter unit. I could never tell when the Thermidor was operating however, this unit is extremely noisy, comparatively. I think the interior of the freezer and refrigerator sections is better laid out than the old unit, giving More functional room. Icemaker is essentially the same unit as is in the Thermador. I think one company makes most of them. Time will tell regarding durability.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Freezer and Ice Maker issue
on October 1, 2024
Posted by: JK24
from Texas
[This review was collected as part of a promotion.] Installed 3 weeks ago and having an issue with the freezer not keeping things frozen. Doors are not aligning right. Seems to be a door issue. Will not dispense cubed ice. Its a mix of cubed and crushed ice.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 602088.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Tons of Issues
on January 26, 2025
Posted by: Ali25
from tempe, az
I bought this fridge about a year ago because it was beautiful and for the past 4 months it has stopped working multiple times for 3 days at a time. It typically stops working Thursday and by Monday it is working again and everytime we have called the service, they have been unable to diagnose the problem since the fridge has started up again. The fridge completely stops cooling which has caused us to get rid of a ton of freshly bought produce and the ice has completely melted and will only dispense water. It has been a very frustrating experience as the user interface has been replaced as well as the ice box and it is still not properly functioning. As of yesterday the fridge stopped working again and we scheduled another appointment but do not believe it will be fruitful if the fridge decides to start working again. With the amount of money we have spent on this fridge, we expect it to function at least half as well as our old one.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 664599.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on May 15, 2025
Posted by: Review 48”
from Miami, Fl
We had so many problems with it! The minute the warranty expired after a year, from drawers falling apart to ice maker not working… lights going off.. I could keep going. If you can stay away!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #723938.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #723938.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality recommend you avoid.
on May 17, 2025
Posted by: PeteM
from Florida
10 months old and Ice and Water Dispenser and display dead. For the cost of this refrigerator you would expect better build quality. Drawers don't properly align and often fall off the guids. Have had service techs here 4 times now and have determined now I need a new freezer door, internal wire fault. Fingers crossed this is what's wrong and there won't be additional damage when they are replacing the door. I'm not optimistic.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 21, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #724831.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #724831.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Waited 4 months beyond promised delivery and arrip
on May 23, 2023
Posted by: Too Little, Too Late is
from San Diego
[This review was collected as part of a promotion.] Was promised for arrival in January, Finally arrived in April with a leak in the water dispenser. Now have to wait several more months for a whole new door. Kitchenaid service has been horrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 24, 2023
Thank you for sharing your experience with us, Too Little, Too Late is. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 329525.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Totally disappointed
on June 17, 2023
Posted by: Fred k.
from Lutz fl.
[This review was collected as part of a promotion.] Total disappointment purchased brand new both ice maker and freezer is broken
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 26, 2023
Thank you for sharing your experience with us, Fred k.. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 346578.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor product
on January 1, 2024
Posted by: Kiel
from California
We bought ours in 2019. We have had the bulbs burn out, and recently replaced with a new model bulbs. We have had the refrigerator stop cooling and require service and replacement of control boards, water dispenser freeze up and stop functioning. Now we are waiting for freezer parts, which are supposed to solve the problem. The tech says after this just about everything will have been replaced and if this doesn’t fix it he will request a new refrigerator. I hope Whirlpool stands behind their product. As of now I would not recommend their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Kiel. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 459324.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com