Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
32
4 Stars
23
3 Stars
11
2 Stars
11
1 Star
25
55%of customers recommend this product.
(
44 out of
80)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
4
Good replacement in existing space
on May 15, 2023
Posted by: CGTX
from Dallas, TX
[This review was collected as part of a promotion.] I've had the refrigerator about 1.5 months. First time with ice/water in the door, & have been pleased.
Only issues have been that I can't keep bananas in the fruit drawer because they turn black very quickly, and we get a whistling noise occasionally that lasts about 20 minutes. A website search had no solutions for adjusting the fruit drawer temperature, and says the noise is from the condenser making adjustments?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fridge does not work and horrible customer service
on June 16, 2023
Posted by: Irshad
from Brampton, ON
I bought this refrigerator based on the brand and having owned multiple Kitchen Aid products before. Unfortunately this product has been horrible and has convinced me to never purchase with Kitchen Aid again.
The refrigerator came dead on arrival. Was not cooling at all from day 1. Called in customer support and they sent a technician. He was lost as to why this could've happened and said he needed to order some parts to fix it and that it would probably only take a week. Its now been more than a month, still don't have a functioning refrigerator. I have to constantly call multiple times every week to get an update cause no one at Kitchen Aid ever gives an update. Every time I get a new story as to why I don't have the parts yet and why the technician cant come back to fix it. This has to be the worst customer experience I have ever had. Horrible warranty service. This isn't even for an old product, they cant even seem to be able to fix their own brand new refrigerator. The customer service has been so bad that on one of my follow up calls they informed me they had gotten the parts, booked a service appointment with me for which I took a day off. Where no one showed up and they told me they made a mistake booking that appointment and that in fact the parts were still not in. So not only has this impacted me not having a functioning refrigerator in my house for more than a month it has also impacted my work and personal life now.
Anyone thinking of buying anything from Kitchen Aid, heed my warning and stay away. There warranty service is non existent and the quality of their products is no longer what is use to be. At this point I dont even know what to do.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 19, 2023
Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case #346221, in the subject line. We look forward to hearing from you! -Jasmyn
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fridge not working
on October 19, 2023
Posted by: TLEE79
from St. Albert, Alberta
[This review was collected as part of a promotion.] I had this fridge installed 5 weeks ago and it has never worked and has never cooled. I cant tell you if I like any features bc its not working. I have had 3 technicians out and the last one has been working on it for 3 weeks calling the tech line and still cant get it to cool. Customer service is terrible as they keep saying I cant have a replacement until it is deemed unrepairable but no timeline given as to what that means or how many tech calls before they assume that. I had to buy a mini fridge that is sitting in my dining room to get through this helll.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, October 24, 2023
Hello, TLEE79! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (274659062). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
2
disappointed
on March 23, 2024
Posted by: wradul
from lynnfield, ma
bought the earlier model kbsd608ess01 5 years ago. we have had problems with LED lights needing to be replaced. Recently it has been leaking water thru a hole in the tube containing electrical wires, where water obviously should not be. water dripping onto floor when we use the water dispenser and ruining our hardwood floors.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 506684.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Space!
on May 11, 2024
Posted by: Ander98
from Austin, TX
[This review was collected as part of a promotion.] I love the size of the fridge. We do not lose food in the back of the fridge now and we still have a regular sized freezer. My only complaint is the ice and water dispensers. The ice dispenser spits out small ice chips and makes a mess even on the cubed option. It also makes a weird noise a while after it’s used every time. It took me about a month to figure out where the noise was coming from or what was causing it. The water dispenser is not designed to fill water bottles. I feel they could have done so much better with this design.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fridge
on April 10, 2023
Posted by: BrentL
from Maine
[This review was collected as part of a promotion.] This fridge came with the new house. Selected by our builder. It is a great fridge and freezer. Quite. Has all the features we want. Only thing I would change is to make the ice/water through the door dispenser tall enough for water mugs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great fridge with lots of room
on April 20, 2023
Posted by: Oilers
from Edmonton
[This review was collected as part of a promotion.] No complaints!! Quiet, shelving and drawers are well placed and super spacious. The fridge carbon filter keeps the fridge odour free as well. And the clear drawer fronts help you see what’s inside.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful fridge!
on July 10, 2023
Posted by: Wendyjack
from Wilmington, NC
[This review was collected as part of a promotion.] We waited over a year to receive this fridge, so we are very happy to have a fridge that’s fits in the space for which it was intended! It’s it a gorgeous fridge, the ice maker is a bit loud (that’s the only thing that had us give it 4 instead of 5 stars). We would like to add this tip to anyone who might get this fridge in the future. There is tape that runs all along the fridge where the doors seal. We were having frost issues in our freezer and while inspecting the seals, we discovered the tape. Since we removed it, we’ve had no more problems with frost!! Love the space anc the look of the fridge! We would recommend it!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com