Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Average customer rating
3.3
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
37
4 Stars
26
3 Stars
11
2 Stars
12
1 Star
25
58%of customers recommend this product.
(
52 out of
89)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel
Customer Rating
1
Hopeful you can help
on August 5, 2025
Posted by: Jack6
from San Diego
[This review was collected as part of a promotion.] Not happy at all. Ice maker stuck in crushed ice. Unable to get cubed ice through the door.
Ice maker in crushed cycle is LOUD
Ice maker in crushed cycle is LOUD
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 763027
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Ice Production Hack
on August 10, 2025
Posted by: Mac Daddy 44
from Utah
Love the fridge, had the same issues with the ice maker. Here is a hack to help your fridge produce way more ice. Buy a rv fridge fan and get a big pack of D cell batteries. Set freezer temp to minus 8 (max cool) and put the rv fridge fan right under the ice tray and let it do its thing. I get almost double the production of ice!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
new fridge, no water
on August 13, 2025
Posted by: drj9797
from Mass.
[This review was collected as part of a promotion.] we got our fridge/freezer less than a month ago, and the water dispenser has stopped dispensing water
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 767638
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on October 9, 2025
Posted by: CamJ
[This review was collected as part of a promotion.] We purchased this model after our original 15 year old KitchenAide built in fridge had a defective part that was no longer being made. It was very easy to install and we love the updated look. The LED lighting is fantastic and we have more than enough space for everything we use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very happy!
on October 20, 2025
Posted by: MORGANKA
from Jupiter, Florida
I don’t really understand the bad reviews on this refrigerator because mine is absolutely fabulous. It is nearly perfect and I am in love with it. For anyone wondering if they should get the print shield… The answer is a resounding yes! There are absolutely no fingerprints and it is a stunning addition to my kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
verywell designed
on October 27, 2025
Posted by: heinzi57
[This review was collected as part of a promotion.] we like it a lot very practical super features simply a greate fridge
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on October 28, 2025
Posted by: do not understand
from TEXAS
[This review was collected as part of a promotion.] Great machine. Very large and roomy. Easy to store things.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Freezing issue
on November 3, 2025
Posted by: Froze line
from West Newton, PA
[This review was collected as part of a promotion.] I bought this a month ago and the water dispenser keeps freezing up! Hopefully technician can fix issue this week? Damaged dispenser guard area trying to thaw out frozen line. Not happy that the chrome plating is bubbling. Looks bad.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 4, 2025
Hi,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 295646655.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com