Customer reviews from kitchenaid.com
KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Average customer rating
3.3
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
26
4 Stars
21
3 Stars
10
2 Stars
9
1 Star
19
58%of customers recommend this product.
(
38 out of
65)
Customer Reviews for KitchenAid - 29.4 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Black Stainless Steel with PrintShield Finish
Customer Rating
1
Failed
on June 6, 2025
Posted by: Mvtp
[This review was collected as part of a promotion.] It failed within 3 weeks and parts will take 1 more week to arrive. And
Not guaranteed to work
Not guaranteed to work
Response from kitchenaid.comBy Branded Team, Consumer Care, June 9, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #734707.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #734707.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on June 15, 2025
Posted by: Nick43
[This review was collected as part of a promotion.] I love the quality of a refrigerator. The size is huge. The finish in black looks great. This is very happy with the refrigerator.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker is so slow
on June 26, 2025
Posted by: Houman
from Maryland
Bought the KitchenAid 48" built-in refrigerator in October of 2024. It looks very nice and keeps good temperature. The size is good and the various shelves and drawers provide very good organization. However the deal breaker for me and the reason I wouldn't recommend this refrigerator is how slow it is with making ice. We are a family of four and we are always out of ice. Our subzero before this made so much ice that the container was always full.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 744485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
New 48" built in unit
on July 17, 2025
Posted by: none15
[This review was collected as part of a promotion.] My prior Kitchenaid refrigerator with incandescent light bulbs was much brighter inside. There should be brighter LED lights or more of them inside the fridge and freezer.
There is a lot of heat under the door seals which the prior unit never had. Is this normal or is there a problem with my unit?
The unit is very expensive.
There is a lot of heat under the door seals which the prior unit never had. Is this normal or is there a problem with my unit?
The unit is very expensive.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on July 20, 2025
Posted by: Davey N
[This review was collected as part of a promotion.] So far we love it! We have had it for 3 weeks and love how big it is and all the lights inside. So far it’s a great refrigerator and it holds a lot of food.
Written by a customer while visiting kitchenaid.com